CA2197204A1 - Improved communications marketing system - Google Patents

Improved communications marketing system

Info

Publication number
CA2197204A1
CA2197204A1 CA002197204A CA2197204A CA2197204A1 CA 2197204 A1 CA2197204 A1 CA 2197204A1 CA 002197204 A CA002197204 A CA 002197204A CA 2197204 A CA2197204 A CA 2197204A CA 2197204 A1 CA2197204 A1 CA 2197204A1
Authority
CA
Canada
Prior art keywords
network
party
called station
station
call
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002197204A
Other languages
French (fr)
Other versions
CA2197204C (en
Inventor
Mark R. Gregorek
Jeffrey C. Dillow
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
eClips Inc
Original Assignee
Mark R. Gregorek
Jeffrey C. Dillow
Quantum Systems, Inc.
Eclips, Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US08/289,472 external-priority patent/US5557658A/en
Application filed by Mark R. Gregorek, Jeffrey C. Dillow, Quantum Systems, Inc., Eclips, Inc. filed Critical Mark R. Gregorek
Publication of CA2197204A1 publication Critical patent/CA2197204A1/en
Application granted granted Critical
Publication of CA2197204C publication Critical patent/CA2197204C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42017—Customized ring-back tones
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H04M3/4285—Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/4872—Non-interactive information services
    • H04M3/4878—Advertisement messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/38—Displays
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

A communications marketing system (10) for selectively modifying an existing communications network by modifying a portion of the processing software permits transmitting a generally continuous pre-recorded announcement to a network station (12) which has been temporarily disconnected from a called network station (20) and placed on hold. The network allows an identified called station connected to a first call from a first party at a first network address to receive a second call from a second party at a second network address. The network interrupts the called station and signals the called station of the second call. The called station can then choose to connect to the second call and temporarily disconnect the first party, placing the first patty on hold and thereafter the called station may switch between the first and second calls. The system plays at least one announcement to the party placed on hold by the called station until the called station signals to reconnect to the party on hold, at which time the playing of the announcement is terminated. The system further provides a custom audio and/or visual message and/or menu in lieu of a dial tone signal to a party initiating a connection with the network.
CA002197204A 1994-08-11 1995-07-19 Improved communications marketing system Expired - Fee Related CA2197204C (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US08/289,472 1994-08-11
US08/289,472 US5557658A (en) 1991-06-20 1994-08-11 Communications marketing system
PCT/US1995/009125 WO1996005684A1 (en) 1994-08-11 1995-07-19 Improved communications marketing system

Publications (2)

Publication Number Publication Date
CA2197204A1 true CA2197204A1 (en) 1996-02-22
CA2197204C CA2197204C (en) 2007-01-23

Family

ID=37684354

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002197204A Expired - Fee Related CA2197204C (en) 1994-08-11 1995-07-19 Improved communications marketing system

Country Status (1)

Country Link
CA (1) CA2197204C (en)

Cited By (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6212261B1 (en) 1996-08-14 2001-04-03 Nortel Networks Limited Internet-based telephone call manager
US6253249B1 (en) 1998-08-31 2001-06-26 Nortel Networks Limited Method and devices for bridging data and telephone networks
US6393122B1 (en) 1998-08-31 2002-05-21 Nortel Networks Limited Method and device for providing intermediate telephone service with enhanced network reliability
US6393467B1 (en) 1998-08-31 2002-05-21 Nortel Networks Limited Network interconnected computing device, server and notification method
US6801952B2 (en) 1998-08-31 2004-10-05 Nortel Networks Limited Method and devices for providing network services from several servers

Cited By (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6212261B1 (en) 1996-08-14 2001-04-03 Nortel Networks Limited Internet-based telephone call manager
US8189747B1 (en) 1996-08-14 2012-05-29 Rockstar Bidco, LP Internet-based telephone call manager
US6253249B1 (en) 1998-08-31 2001-06-26 Nortel Networks Limited Method and devices for bridging data and telephone networks
US6393122B1 (en) 1998-08-31 2002-05-21 Nortel Networks Limited Method and device for providing intermediate telephone service with enhanced network reliability
US6393467B1 (en) 1998-08-31 2002-05-21 Nortel Networks Limited Network interconnected computing device, server and notification method
US6801952B2 (en) 1998-08-31 2004-10-05 Nortel Networks Limited Method and devices for providing network services from several servers

Also Published As

Publication number Publication date
CA2197204C (en) 2007-01-23

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Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed

Effective date: 20140721