CA2230267A1 - Transaction support apparatus - Google Patents

Transaction support apparatus

Info

Publication number
CA2230267A1
CA2230267A1 CA002230267A CA2230267A CA2230267A1 CA 2230267 A1 CA2230267 A1 CA 2230267A1 CA 002230267 A CA002230267 A CA 002230267A CA 2230267 A CA2230267 A CA 2230267A CA 2230267 A1 CA2230267 A1 CA 2230267A1
Authority
CA
Canada
Prior art keywords
speech
support apparatus
transaction
speech recognition
transaction support
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002230267A
Other languages
French (fr)
Other versions
CA2230267C (en
Inventor
Anthony Andrew Reeder
Kim James Fisher
Michael Anthony Gell
Laurence Daniel Bradley
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
British Telecommunications PLC
Original Assignee
British Telecommunications Public Limited Company
Anthony Andrew Reeder
Kim James Fisher
Michael Anthony Gell
Laurence Daniel Bradley
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by British Telecommunications Public Limited Company, Anthony Andrew Reeder, Kim James Fisher, Michael Anthony Gell, Laurence Daniel Bradley filed Critical British Telecommunications Public Limited Company
Publication of CA2230267A1 publication Critical patent/CA2230267A1/en
Application granted granted Critical
Publication of CA2230267C publication Critical patent/CA2230267C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/04—Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/02—Constructional features of telephone sets
    • H04M1/0202—Portable telephone sets, e.g. cordless phones, mobile phones or bar type handsets
    • H04M1/0206—Portable telephones comprising a plurality of mechanically joined movable body parts, e.g. hinged housings
    • H04M1/0208—Portable telephones comprising a plurality of mechanically joined movable body parts, e.g. hinged housings characterized by the relative motions of the body parts
    • H04M1/0214—Foldable telephones, i.e. with body parts pivoting to an open position around an axis parallel to the plane they define in closed position
    • H04M1/0216—Foldable in one direction, i.e. using a one degree of freedom hinge
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/271—Devices whereby a plurality of signals may be stored simultaneously controlled by voice recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/725—Cordless telephones
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/38—Displays
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2218—Call detail recording
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2245—Management of the local loop plant
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems

Abstract

A transaction support apparatus for use by one or more human transaction operators, each provided with a telephone, which comprises a speech recognition device having: a speech input coupled to receive a speech signal input to a said telephone, a speech recognition processor arranged to recognise predetermined transaction parameters within said speech signal; and a parameter output at which said speech recognition device is arranged to make values of said parameters thus recognised available.
CA002230267A 1995-09-04 1996-09-04 Transaction support apparatus Expired - Fee Related CA2230267C (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
EP95306156 1995-09-04
GB95306156.1 1995-09-04
PCT/GB1996/002176 WO1997011435A2 (en) 1995-09-04 1996-09-04 Transaction support apparatus

Publications (2)

Publication Number Publication Date
CA2230267A1 true CA2230267A1 (en) 1997-03-27
CA2230267C CA2230267C (en) 2001-07-31

Family

ID=8221311

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002230267A Expired - Fee Related CA2230267C (en) 1995-09-04 1996-09-04 Transaction support apparatus

Country Status (8)

Country Link
US (1) US6108632A (en)
EP (3) EP0848880B1 (en)
AU (1) AU6882996A (en)
CA (1) CA2230267C (en)
DE (1) DE69634041T2 (en)
ES (1) ES2233973T3 (en)
SG (1) SG90040A1 (en)
WO (1) WO1997011435A2 (en)

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AU8171998A (en) 1997-06-26 1999-01-19 Charles Schwab & Co., Inc. System and method for automatically providing financial services to a user usingspeech signals
AU4981400A (en) 1999-05-12 2000-12-05 Ewinwin, Inc. Multiple criteria buying and selling model, and system for managing open offer sheets
US8140402B1 (en) 2001-08-06 2012-03-20 Ewinwin, Inc. Social pricing
US8290824B1 (en) 1999-05-12 2012-10-16 Ewinwin, Inc. Identifying incentives for a qualified buyer
US8311896B2 (en) 1999-05-12 2012-11-13 Ewinwin, Inc. Multiple criteria buying and selling model
US8732018B2 (en) 1999-05-12 2014-05-20 Ewinwin, Inc. Real-time offers and dynamic price adjustments presented to mobile devices
US7593871B1 (en) 2004-06-14 2009-09-22 Ewinwin, Inc. Multiple price curves and attributes
US8626605B2 (en) 1999-05-12 2014-01-07 Ewinwin, Inc. Multiple criteria buying and selling model
US20110213648A1 (en) 1999-05-12 2011-09-01 Ewinwin, Inc. e-COMMERCE VOLUME PRICING
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US7110963B2 (en) * 2000-09-07 2006-09-19 Manuel Negreiro Point-of-sale customer order system utilizing an unobtrusive transmitter/receiver and voice recognition software
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US7689463B1 (en) 2002-08-28 2010-03-30 Ewinwin, Inc. Multiple supplier system and method for transacting business
US8590785B1 (en) 2004-06-15 2013-11-26 Ewinwin, Inc. Discounts in a mobile device
US7364086B2 (en) 2003-06-16 2008-04-29 Ewinwin, Inc. Dynamic discount card tied to price curves and group discounts
US7647228B2 (en) * 2005-11-03 2010-01-12 Apptera, Inc. Method and apparatus for speech processing incorporating user intent
US7762887B1 (en) 2006-12-04 2010-07-27 G&G Technologies LLC Systems and methods for electronically managing games
US8631005B2 (en) * 2006-12-28 2014-01-14 Ebay Inc. Header-token driven automatic text segmentation
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US20090037171A1 (en) * 2007-08-03 2009-02-05 Mcfarland Tim J Real-time voice transcription system
US20140164282A1 (en) * 2012-12-10 2014-06-12 Tibco Software Inc. Enhanced augmented reality display for use by sales personnel

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Also Published As

Publication number Publication date
EP0848880B1 (en) 2004-12-15
SG90040A1 (en) 2002-07-23
WO1997011435A2 (en) 1997-03-27
US6108632A (en) 2000-08-22
WO1997011435A3 (en) 1997-07-03
EP1515530A2 (en) 2005-03-16
EP1515531A3 (en) 2005-04-27
DE69634041T2 (en) 2005-12-22
EP1515531A2 (en) 2005-03-16
ES2233973T3 (en) 2005-06-16
DE69634041D1 (en) 2005-01-20
AU6882996A (en) 1997-04-09
EP1515530A3 (en) 2005-04-27
EP0848880A2 (en) 1998-06-24
CA2230267C (en) 2001-07-31

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Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed