CA2317236A1 - Telephone switching system with data integration - Google Patents

Telephone switching system with data integration Download PDF

Info

Publication number
CA2317236A1
CA2317236A1 CA002317236A CA2317236A CA2317236A1 CA 2317236 A1 CA2317236 A1 CA 2317236A1 CA 002317236 A CA002317236 A CA 002317236A CA 2317236 A CA2317236 A CA 2317236A CA 2317236 A1 CA2317236 A1 CA 2317236A1
Authority
CA
Canada
Prior art keywords
telephone
switch
switching system
telephone switching
voice mail
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002317236A
Other languages
French (fr)
Other versions
CA2317236C (en
Inventor
S. Murad Sarp
Eoin Heaney
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
COMDIAL CORP
Original Assignee
COMDIAL CORP
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by COMDIAL CORP filed Critical COMDIAL CORP
Priority to CA002446854A priority Critical patent/CA2446854A1/en
Publication of CA2317236A1 publication Critical patent/CA2317236A1/en
Application granted granted Critical
Publication of CA2317236C publication Critical patent/CA2317236C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/38—Displays
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
    • H04M2203/4545—Message forwarding
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53333—Message receiving aspects
    • H04M3/53341—Message reply
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/537—Arrangements for indicating the presence of a recorded message, whereby the presence information might include a preview or summary of the message
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0012—Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements

Abstract

A telephone switching system and computer implemented method to enhance the integration of an independent voice mail system and a telephone exchange switch. The system also includes telephone sets in communication with the switch and a voice mail system with the telephone sets which include a display device and a manual switch that provide an interactive relationship between the telephone set and the user. Predetermined messages are exchanged serially between the voice mail system and the telephone exchange. switch to provide enhanced functionality of the telephone switching system.
CA002317236A 1999-09-10 2000-08-29 Telephone switching system with data integration Expired - Fee Related CA2317236C (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CA002446854A CA2446854A1 (en) 1999-09-10 2000-08-29 Telephone switching system with data integration

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/393,633 1999-09-10
US09/393,633 US6683942B1 (en) 1999-09-10 1999-09-10 Telephone switching system with data integration

Related Child Applications (1)

Application Number Title Priority Date Filing Date
CA002446854A Division CA2446854A1 (en) 1999-09-10 2000-08-29 Telephone switching system with data integration

Publications (2)

Publication Number Publication Date
CA2317236A1 true CA2317236A1 (en) 2001-03-10
CA2317236C CA2317236C (en) 2004-11-23

Family

ID=23555585

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002317236A Expired - Fee Related CA2317236C (en) 1999-09-10 2000-08-29 Telephone switching system with data integration

Country Status (2)

Country Link
US (1) US6683942B1 (en)
CA (1) CA2317236C (en)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7212614B1 (en) * 2001-11-09 2007-05-01 At&T Corp Voice-messaging with attachments
US7221739B1 (en) * 2002-11-14 2007-05-22 Bellsouth Intellectual Property Corporation Callback function for messaging platform in public telephone system
US7995720B2 (en) * 2007-02-16 2011-08-09 At&T Intellectual Property I, L.P. Methods, systems, and products for notifications

Family Cites Families (19)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5463676A (en) * 1990-09-04 1995-10-31 Nitsuko Corporation Key telephone system with a voice storage equipment
US5335266A (en) 1990-10-01 1994-08-02 United States Advance Network, Inc. Automated telecommunication peripheral system
US5450488A (en) 1990-10-18 1995-09-12 Us West Advanced Tech Inc Multiple service voice messaging system
DE4041273C1 (en) 1990-12-21 1992-04-30 Siemens Ag, 8000 Muenchen, De
US5351276A (en) 1991-02-11 1994-09-27 Simpact Associates, Inc. Digital/audio interactive communication network
US5260986A (en) 1991-04-23 1993-11-09 Bell Atlantic Network Services, Inc. Group notification service and system
US5222125A (en) 1991-09-03 1993-06-22 At&T Bell Laboratories System for providing personalized telephone calling features
US5349636A (en) 1991-10-28 1994-09-20 Centigram Communications Corporation Interface system and method for interconnecting a voice message system and an interactive voice response system
US5175761A (en) 1991-11-18 1992-12-29 Rolm Systems Call transfers by voice messaging system (VMS) integrated to a private branch exchange
US5311576A (en) * 1992-01-27 1994-05-10 At&T Bell Laboratories Adjunct processor embedded in a switching system
US5422936A (en) 1992-08-28 1995-06-06 Bell Atlantic Network Services, Inc. Enhanced message service indication
US5471523A (en) 1993-07-14 1995-11-28 Voysys Corporation Telephone call and voice processing system
US5455852A (en) 1993-10-07 1995-10-03 Unisys Corporation Method and apparatus for defining parameter transmission protocols for a call intercept/message delivery telephone system
US5757897A (en) * 1994-12-07 1998-05-26 Digital Techniques, Inc. Telephone switch call control unit
KR970019302A (en) * 1995-09-29 1997-04-30 김광호 Apparatus and method for interfacing between a standalone voice mail device and a switching system
US5946386A (en) * 1996-03-11 1999-08-31 Xantel Corporation Call management system with call control from user workstation computers
US6028922A (en) * 1997-09-03 2000-02-22 Lucent Technologies Inc. System for deferred call answering in a telecommunications system
US6396906B1 (en) * 1997-09-25 2002-05-28 At&T Corp. Telephone answering system that automatically calls back a caller who has left a message
US6396908B1 (en) * 1997-11-03 2002-05-28 Nortel Networks Limited Message transfer system

Also Published As

Publication number Publication date
US6683942B1 (en) 2004-01-27
CA2317236C (en) 2004-11-23

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Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed