CA2412950A1 - Method of providing a user interface for audio telecommunications systems - Google Patents

Method of providing a user interface for audio telecommunications systems Download PDF

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Publication number
CA2412950A1
CA2412950A1 CA002412950A CA2412950A CA2412950A1 CA 2412950 A1 CA2412950 A1 CA 2412950A1 CA 002412950 A CA002412950 A CA 002412950A CA 2412950 A CA2412950 A CA 2412950A CA 2412950 A1 CA2412950 A1 CA 2412950A1
Authority
CA
Canada
Prior art keywords
menu
menu options
caller
voice
options
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002412950A
Other languages
French (fr)
Other versions
CA2412950C (en
Inventor
Gwen L. Pearson
Benjamin L. Somberg
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
AT&T Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by AT&T Corp filed Critical AT&T Corp
Publication of CA2412950A1 publication Critical patent/CA2412950A1/en
Application granted granted Critical
Publication of CA2412950C publication Critical patent/CA2412950C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/08—Telephonic communication systems specially adapted for combination with other electrical systems specially adapted for optional reception of entertainment or informative matter
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/527—Centralised call answering arrangements not requiring operator intervention
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/35—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call
    • H04M2203/355—Interactive dialogue design tools, features or methods

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

A network method for using interactive voice response (IVR) for telecommunication. Voice menu options for a menu level with a voice menu hierarchy are played to a caller. Each menu option can be a voice segment that is audibly played to the caller. The IVR system receives control input in which a second plurality of menu options are received. The menu options in the second plurality are selected from any of the previously presented individual menu options. The selected menu options can be temporarily saved in a memory location in the IVR system. The IVR system can retrieve the selected menu options from the memory location. The second plurality of menu options for the menu level is played to the caller to give the caller control over which part or parts of the menu options are to be repeated.
CA002412950A 2001-12-03 2002-11-26 Method of providing a user interface for audio telecommunications systems Expired - Fee Related CA2412950C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US10/012,113 2001-12-03
US10/012,113 US6885733B2 (en) 2001-12-03 2001-12-03 Method of providing a user interface for audio telecommunications systems

Publications (2)

Publication Number Publication Date
CA2412950A1 true CA2412950A1 (en) 2003-06-03
CA2412950C CA2412950C (en) 2007-05-15

Family

ID=21753446

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002412950A Expired - Fee Related CA2412950C (en) 2001-12-03 2002-11-26 Method of providing a user interface for audio telecommunications systems

Country Status (2)

Country Link
US (1) US6885733B2 (en)
CA (1) CA2412950C (en)

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US20070121873A1 (en) * 2005-11-18 2007-05-31 Medlin Jennifer P Methods, systems, and products for managing communications
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US7961856B2 (en) * 2006-03-17 2011-06-14 At&T Intellectual Property I, L. P. Methods, systems, and products for processing responses in prompting systems
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US8160226B2 (en) * 2007-08-22 2012-04-17 At&T Intellectual Property I, L.P. Key word programmable caller ID
US8243909B2 (en) 2007-08-22 2012-08-14 At&T Intellectual Property I, L.P. Programmable caller ID
US20090109961A1 (en) * 2007-10-31 2009-04-30 John Michael Garrison Multiple simultaneous call management using voice over internet protocol
US20100042409A1 (en) * 2008-08-13 2010-02-18 Harold Hutchinson Automated voice system and method
US9459764B1 (en) * 2008-11-11 2016-10-04 Amdocs Software Systems Limited System, method, and computer program for selecting at least one predefined workflow based on an interaction with a user
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US9542074B2 (en) * 2011-10-13 2017-01-10 Nuance Communications, Inc. Method and apparatus for enhancing an interactive voice response (IVR) system
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Also Published As

Publication number Publication date
US6885733B2 (en) 2005-04-26
US20030103608A1 (en) 2003-06-05
CA2412950C (en) 2007-05-15

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Effective date: 20151126