CA2432120A1 - Enhanced directory assistance system - Google Patents

Enhanced directory assistance system Download PDF

Info

Publication number
CA2432120A1
CA2432120A1 CA002432120A CA2432120A CA2432120A1 CA 2432120 A1 CA2432120 A1 CA 2432120A1 CA 002432120 A CA002432120 A CA 002432120A CA 2432120 A CA2432120 A CA 2432120A CA 2432120 A1 CA2432120 A1 CA 2432120A1
Authority
CA
Canada
Prior art keywords
callers
assistance system
directory assistance
directions
caller
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002432120A
Other languages
French (fr)
Other versions
CA2432120C (en
Inventor
Robert Pines
Christine Baumeister
John Blakeney
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Grape Technology Group Inc
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of CA2432120A1 publication Critical patent/CA2432120A1/en
Application granted granted Critical
Publication of CA2432120C publication Critical patent/CA2432120C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/024—Guidance services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W64/00—Locating users or terminals or network equipment for network management purposes, e.g. mobility management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/30—Determination of the location of a subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/029—Location-based management or tracking services

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Superconductors And Manufacturing Methods Therefor (AREA)
  • Measuring Pulse, Heart Rate, Blood Pressure Or Blood Flow (AREA)
  • External Artificial Organs (AREA)

Abstract

The present invention provides for an enhanced directory assistance system (2) for providing directions information to a plurality of callers (4). The system is comprised of a telephone switch (12) for receiving calls from a plurality of callers (4) desiring to receive directions, an automatic location system configured to provide the location from the callers (4) during a call session to the telephone switch (12); and an enhanced services direction module (21) configured to receive destination and starting location information provided by the caller (4) and further configured to provide directions to the caller (4) based on the provided information.
CA002432120A 2000-09-15 2001-09-17 Enhanced directory assistance system Expired - Fee Related CA2432120C (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US23315800P 2000-09-15 2000-09-15
US60/233,158 2000-09-15
PCT/US2001/029116 WO2002023878A1 (en) 2000-09-15 2001-09-17 Enhanced directory assistance system

Publications (2)

Publication Number Publication Date
CA2432120A1 true CA2432120A1 (en) 2002-03-21
CA2432120C CA2432120C (en) 2007-05-08

Family

ID=22876116

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002432120A Expired - Fee Related CA2432120C (en) 2000-09-15 2001-09-17 Enhanced directory assistance system

Country Status (9)

Country Link
US (3) US7130406B2 (en)
EP (1) EP1325611A4 (en)
CN (1) CN101073246A (en)
AU (1) AU2002211239A1 (en)
BR (1) BR0113895A (en)
CA (1) CA2432120C (en)
MX (1) MXPA03002206A (en)
NZ (1) NZ525157A (en)
WO (1) WO2002023878A1 (en)

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Also Published As

Publication number Publication date
NZ525157A (en) 2006-09-29
US20050100153A1 (en) 2005-05-12
US7991140B2 (en) 2011-08-02
MXPA03002206A (en) 2004-12-03
AU2002211239A1 (en) 2002-03-26
CA2432120C (en) 2007-05-08
US8385530B2 (en) 2013-02-26
CN101073246A (en) 2007-11-14
EP1325611A4 (en) 2004-08-04
WO2002023878A1 (en) 2002-03-21
EP1325611A1 (en) 2003-07-09
US7130406B2 (en) 2006-10-31
US20070165822A1 (en) 2007-07-19
BR0113895A (en) 2004-04-20
US20120183129A1 (en) 2012-07-19

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