CN101601064A - 定制的支付交易通知 - Google Patents
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Abstract
公开了一种用于为便携式消费设备交易定制警告和通知的方法。本发明的一个实施例涉及一种方法,包括接收与便携式消费设备相关联的交易正在进行的信息,以及向与该便携式消费设备相关联的消费者提供警告,其中该警告指示该交易正在进行,其中该警告根据先前由该消费者通过使用使得用户能指定用于接收该警告的时间和通信模式的界面所指定的时间或通信模式来发送给该消费者。
Description
相关申请的交叉引用
本申请是2006年12月26日提交的美国临时专利申请No.60/871,898的非临时申请,并要求对该临时申请的优先权,该临时申请的全部内容通过引用通用地结合于此。
背景
存在消费者可能想要在他的信用卡被使用等时得到通知的许多情况。例如,他可能想要知道他的信用卡账号何时被用来在因特网上购买5000美元的大屏幕电视机、该账号何时在美国境外被用来购买飞机票、或者他的孩子何时使用该账号或信用卡来购买酒精饮料。
发行消费者的信用卡的发行方可在其确定用该消费者的信用卡来进行的购买中发生可能是欺诈性的活动时通知该消费者。该发行方可使用其记录在案的消费者的联系信息来联系该消费者,消费者的联系信息通常是消费者的家庭电话和地址。例如,发行方可以按消费者的家庭电话号码来呼叫该消费者或者向他的家庭地址寄一封信以便通知该消费者正在发生可能是欺诈性或未获授权的活动。然而,消费者可能不在家或可能未接电话并且信件到达该消费者的家可能要花费几天。此外,该活动可能在发行方的营业时间之外的早上的较早时段以及在消费者不想接听呼叫时发生。例如,如果在凌晨2点用消费者的信用卡进行了可能是欺诈性的购买,该消费者可能还在睡觉。因此,常规通知方法对于向消费者通知可能是欺诈性或未获授权的信用卡活动可能不是非常有效的。
本发明各实施例单独地或共同地解决这些问题及其它问题。
简要概述
本发明的实施例涉及经改进的消费者通知系统和方法。
本发明的一个实施例涉及一种方法,包括接收与便携式消费设备相关联的交易正在进行的信息,以及向与该便携式消费设备相关联的消费者提供警告,其中该警告指示交易正在进行,其中该警告根据先前由消费者通过使用允许用户指定用于接收该警告的时间和通信模式的界面指定的时间或通信模式来发送给该消费者。
本发明的另一实施例涉及一种客户机计算机,包括处理器以及计算机可读介质,其中该计算机可读介质包括用于执行一种方法的指令,该方法包括接收关于如何在对于便携式消费设备发生预定活动的情况下得到通知的信息,其中警告以与在发生该预定活动的情况下所提供的信息一致的方式来提供,其中所提供的信息是消费者选择通过使用使得用户能根据至少通信模式和时间定制警告的界面来为每一预定活动定制警告的结果,以及将该信息发送到通知服务器。
本发明的另一实施例涉及一种方法,包括提供关于如何在对于便携式消费设备发生预定活动的情况下得到通知的信息,以及以与在发生该预定活动的情况下所提供的信息一致的方式接收警告,其中所提供的信息是消费者选择根据通信模式和时间来为每一预定活动定制警告的结果。
本发明的另一实施例涉及一种电话,包括处理器,以及耦合到该处理器的计算机可读介质,其中该计算机可读介质包括用于接收警告的代码,其中该警告指示交易正在进行,其中该警告根据先前由该消费者通过使用使该消费者能指定用于接收该警告的时间和通信模式的界面所指定的时间或通信模式来发送给该消费者。
本发明的其他实施例涉及包括用于执行上述方法的代码的计算机可读介质以及执行这些方法和/或使用该计算机可读介质的系统、装置和设备。
以下将更详细地描述本发明的这些和其它实施例。
附图简述
图1(a)示出了根据本发明一实施例的支付处理系统的框图。
图1(b)示出了示例性便携式消费设备的框图。
图2示出根据本发明一实施例的系统的框图。
图3示出了例示根据本发明一实施例的方法中的各步骤的流程图。
图4示出了例示由消费者选择的通知参数的网页。
图5示出了计算机装置的框图。
详细描述
以下将更详细地描述定制支付交易通知系统和方法。这些系统和方法可以在使用被配置成处理信用卡和借记卡交易的支付处理系统的支付交易的上下文中使用。
I.支付处理系统
本发明的各实施例涉及使用便携式消费设备以及使用这些设备的方法和系统。这些便携式消费设备可在如图1(a)所示的支付处理系统中使用。
图1(a)示出了可在本发明的一实施例中使用的系统20。为了说明简便起见,示出了一个商家、一个发行方、一个收单方、一个便携式消费设备以及一个消费者。然而,可以理解,本发明的各实施例可包括多个商家、发行方、收单方、便携式消费设备和/或消费者。另外,本发明的某些实施例可包括比图1(a)所示的所有组件更少的组件。同样,图1(a)中的组件可使用任何合适的通信协议经由任何合适的介质(包括因特网在内)来进行通信。
系统20包括商家22以及与商家22相关联的收单方24。在典型的支付交易中,消费者30可使用便携式消费设备32来在商家22处购买商品或服务。收单方24可经由支付处理网络26来与发行方28进行通信。
收单方24通常是具有商家账户的银行。发行方28也可以是银行,但它也可以是诸如零售商店等商业实体。某些实体既是收单方又是发行方,并且本发明的各实施例包括这些实体。发行方28可操作服务器计算机21,其可具有包括用于执行发行方28所执行功能的代码的计算机可读介质。包括账号信息和其他信息的数据库23可有效地耦合到服务器计算机21。
消费者30可以是能够购买商品或服务的个人或诸如企业等组织。
便携式消费设备32可以是任何合适的形式。例如,合适的便携式消费设备可以是手持式且是紧凑型的,从而使其适于放入消费者的钱包和/或口袋(例如,袖珍型的)。这些便携式消费设备可以包括智能卡、普通信用卡或借记卡(带有磁条而没有微处理器)、钥匙链设备(如可在市场上从埃克森美孚公司买到的SpeedpassTM)等。便携式消费设备的其它示例包括蜂窝电话或移动电话、个人数字助理(PDA)、寻呼机、支付卡、安全卡、赊购卡、智能介质、发射机应答器等。便携式消费设备也可以是借记设备(例如,借记卡)、贷记设备(例如,信用卡)、或储值设备(例如,储值卡)。
便携式消费设备32可包括计算机可读介质(CRM)32(a)和主体32(b)。计算机可读介质32(a)可处于主体32(b)上。主体32(b)可以是塑料衬底、外壳或其他结构的形式。计算机可读介质32(a)可以是存储数据的存储器并且可以是任何合适的形式。示例性计算机可读介质32(a)可以是任何合适的形式,包括磁条、存储器芯片等。如果便携式消费设备32是卡的形式,则它可具有凸印有PAN(主账号)的凸印区域32(a)。
如图1(b)所示,电话形式的示例性无线便携式消费设备32′可包括计算机可读介质和主体。(图1(b)示出了多个组件,并且根据本发明实施例的便携式消费设备可包括这些组件的任何合适的组合或子集。)计算机可读介质32(b)可存在于主体32(h)中,或者可与其分离。主体32(h)可以是塑料衬底、外壳或其他结构的形式。计算机可读介质32(b)可以是存储数据的存储器并且可以是包括磁条、存储器芯片在内的任何合适的形式。存储器较佳地存储信息,诸如财务信息、通行信息(例如,如在地铁或火车通行证中)、门禁信息(例如,如在门禁证章中)等。财务信息可包括诸如银行账户信息、银行识别号(BIN)、信用卡或借记卡号信息、账户余额信息、到期日、诸如姓名、生日等消费者信息等信息。这些信息中的任一个都可由便携式消费设备32’来发送。
在某些实施例中,并且不考虑所使用的无线便携式消费设备的类型,存储器中的信息也可以是传统上与信用卡相关联的数据磁道的形式。这些磁道包括磁道1和磁道2。磁道1(“国际航空运输协会(International Air TransportAssociation)”)存储比磁道2更多的信息,并包含持卡人的姓名以及账号和其他自由选择的数据。该磁道有时由航空公司在用信用卡来保障预订时使用。磁道2(“美国银行业协会(American Banking Association)”)是当前最常用的。这是由ATM和信用卡检查器来读取的。ABA(美国银行业协会)设计该磁道的规范并且世界上所有银行都必须遵守该规范。该磁道包含持卡人的账户、加密PIN以及其他自由选择的数据。
便携式消费设备32’还可包括非接触式元件32(g),其通常以具有诸如天线等相关联无线传输(例如,数据传输)元件的半导体芯片(或其他数据存储元件)的形式实现。非接触式元件32(g)与便携式消费设备32’相关联(例如,嵌在其中)并且经由蜂窝网络发送的数据或控制指令可通过非接触式元件接口(未示出)应用于非接触式元件32(g)。该非接触式元件接口用于准许在移动设备电路(并因此蜂窝网络)和可任选的非接触式元件32(g)之间交换数据和/或控制指令。
非接触式元件32(g)能够使用通常根据标准化协议或数据传输机制(例如,ISO 14443/近场通信(“NFC”))的NFC能力(或近场通信介质)来传输和接收数据。近场通信能力是短程通信能力,诸如RFID、蓝牙TM、红外线或可用于在便携式消费设备32’与询问设备之间交换数据的其他数据传输能力等。由此,便携式消费设备32’能够经由蜂窝网络和近场通信能力两者来传送和传输数据和/或控制指令。
便携式消费设备32’还可包括处理器32(c)(例如,微处理器),其用于处理便携式消费设备32’和显示器32(d)的功能以使消费者能够看见电话号码以及其他信息和消息。便携式消费设备32’还可包括:输入元件32(e),其用于使消费者能将信息输入到设备中;扬声器32(f),其用于使消费者能听见语音通信、音乐等;以及话筒32(i),其用于使消费者能通过便携式消费设备32’来传送她的话音。便携式消费设备32’还可包括用于无线数据传送(例如,数据传输)的天线32(a)。
再次参考图1(a),支付处理网络26可包括用于支持和传递授权服务、异常文件服务、以及清算和结算服务的数据处理子系统、网络和操作。示例性支付处理网络可包括VisaNetTM。诸如VisaNetTM等支付处理网络能够处理信用卡交易、借记卡交易、以及其它类型的商业交易。具体而言,VisaNetTM包括处理授权请求的VIP系统(Visa集成支付系统)以及执行清算和结算服务的Base II系统。
支付处理网络26可以包括服务器计算机。“服务器计算机”或“服务器”通常是强大的计算机或计算机群。例如,服务器计算机可以是大型主机、小型计算机群、或作为一个单元来运作的服务器组。在一个示例中,服务器计算机可以是耦合到web服务器的数据库服务器。支付处理网络26可使用包括因特网在内的任何合适的有线或无线网络。
商家22也可以拥有可以与便携式消费设备32交互的接入设备34或可从其接收通信。在图1(a)中,接入设备34位于商家22处。然而,它在本发明的其他实施例中可位于任何其他合适的位置。
根据本发明的实施例的接入设备可以是任何合适形式的。接入设备的示例包括销售点(POS)设备、蜂窝电话或移动电话、PDA、个人计算机(PC)、写字板PC、手持式专用读取器、机顶盒、电子收银机(ECR)、自动提款机(ATM)、虚拟收银机(VCR)、自助服务终端、安全系统、接入系统等。
如果接入设备34是销售点终端,则任何合适的销售点终端都可包括读取器34(a)、处理器34(b)以及计算机可读介质34(c)。读取器34(a)可包括任何合适的接触式或非接触式操作模式。例如,示例性读卡器可包括用于与便携式消费设备32交互的RF(射频)天线、磁条读取器等。
在典型的购买交易中,消费者30使用诸如信用卡等便携式消费设备32来在商家22处购买商品或服务。消费者的便携式消费设备32可以与商家22处诸如POS(销售点)终端等接入设备34交互。例如,消费者30可持信用卡并可以将其刷过POS终端中的适当的槽。或者,POS终端可以是非接触式读取器,并且便携式消费设备32可以是诸如非接触式卡等非接触式设备。
授权请求消息然后被转发给收单方24。在接收到该授权请求消息之后,然后将该授权请求消息发送到支付处理网络26。支付处理网络26然后将该授权请求消息转发给便携式消费设备32的发行方28。
在发行者28接收到该授权请求消息之后,发行者28将授权响应消息发回到支付处理网络26以指示当前交易是否已获授权。支付处理网络26然后将该授权响应消息转发回收单方24。收单方24然后将响应消息发回给商家22。
当商家22接收到该授权响应消息之后,商家22处的接入设备34然后可向消费者30提供授权响应消息。该响应消息可由接入设备34或便携式消费设备32来显示,或可在收据上打印出。
在一天结束时,支付处理网络26可以进行正常的清算和结算过程。清算过程是在收单方和发行方之间交换财务明细以便于对消费者的账户过账并与消费者的结算余额对账的过程。
以下描述的实施例中的某一些可使用如上所述的支付处理系统,或该支付处理系统中的组件的任何合适的组合。
II.定制支付交易通知系统和方法
本发明的实施例涉及对便携式消费设备交易的定制警告和通知。在本发明的这些实施例中,消费者可定制警告触发事件(trigger)(例如,仅在正在进行的交易价值大于5000美元的情况下通知消费者)、警告时间(例如,从上午9点到下午5点)、通信模式(例如,电子邮件、电话、SMS)和/或联系信息(例如,无线电子邮件地址、工作电子邮件地址、配偶的蜂窝电话、家庭电话)。消费者可使用诸如web界面等界面来指示在该消费者的便携式消费设备或与该便携式消费设备相关联的账号被使用时该消费者将要如何和/或在何时得到警告。在本发明的实施例中,消费者可指定他是否想要为他拥有的每一个账号和/或便携式消费设备单独设置警告。他还可指定所提供的任何警告都应对与该消费者相关联的所有账户或便携式消费设备在相同的时间并在相同的条件下提供。
说明性地,消费者可访问使该消费者能定制他在他的信用卡正被使用时得到警告的方式的网站。通过使用诸如网页等web界面,消费者可指示他想要在他的信用卡或信用卡账号在下午10点到上午6点之间用于进行任何金额的交易的情况下由电话来通知,因为他将很有可能在此期间在家睡觉。通过使用网页,消费者还可指定该消费者想要仅在交易金额大于500美元的情况下在上午6点到下午10点时段期间经由电子邮件和移动电话来通知任何账户或设备活动。由此,在消费者提供该定制信息之后,如果在上午2点使用该消费者的信用卡进行了5000美元的信用卡交易,则支付处理组织和/或发行方然后可通过按该消费者的家庭电话来呼叫消费者来向该消费者提供警告。该消费者之后可联系支付处理组织和/或发行方以采取适当的行动。例如,消费者可通过不授权交易来阻止交易发生。或者,如果在上午10点使用消费者的信用卡或信号卡账号进行了5000美元的交易,则支付处理组织和/或该信用卡的发行方可通过向该消费者的设备和他的移动电话提供警告来通知该消费者。
图2示出根据本发明一实施例的系统的框图。
图2示出了消费者205,其可使用便携式消费设备200来进行支付交易、转账、访问交易等。消费者205还可使用诸如移动电话等通知设备290来接收警告,并且可使用诸如个人计算机等客户机计算机207来接收警告和/或在警告程序中登记。如图2所示,客户机计算机207可以与web登记服务215进行有效通信,该web登记服务器215进而可以与登记应用服务器220、SQL数据库服务器230和通知服务器250进行有效通信。发行方210可与至少登记应用服务器220进行通信,而支付处理网络240可与通知服务器250进行通信。聚集器280可与网关260和通知设备290以及通知服务器250进行通信。图2所示组件中的每一个都将在以下更详细地描述。使用图2所示系统的方法也都将在以下详述。
为了说明简便起见,示出了一个便携式消费设备、一个消费者、一个发行方、一个通知设备、一个客户机计算机、一个聚集器等。然而,可以理解,本发明的实施例可包括多个便携式消费设备、消费者、发行方、通知设备、客户机计算机、聚集器等。另外,本发明的某些实施例可包括比图2所示的所有组件少的组件。同样,图2中的组件可使用任何合适的通信协议经由任何合适的介质(包括因特网在内)来进行通信。
图2中的系统包括与消费者205相关联的便携式消费设备200。合适的便携式消费设备已在上文中更详细地描述。
消费者205可操作客户机计算机207。客户机计算机207可以是台式计算机、膝上型计算机、蜂窝电话或移动电话、个人数字助理(PDA)等。客户机计算机207可使用包括基于WindowsTM的操作系统在内的任何合适的操作系统来操作。
通知设备290可以是可接收警告并可向消费者205提供这些警告的任何合适的设备。通知设备的示例包括计算机、蜂窝电话或移动电话(例如,如图1(b)所示)、有线电话、个人数字助理(PDA)、寻呼机等。通知设备290可以是任何合适的形式(例如,合适的通知设备可以是手持式且紧凑型的以使其可适合放入消费者的钱包和/或口袋)。
在某些实施例中,通知设备290和便携式消费设备200可被结合在同一设备中。例如,无线电话可用作可用于为商品或服务付费的便携式消费设备以及用于在正在发生与无线电话或关联于该无线电话的账号相关联的活动的情况下通知消费者的通知设备两者。
如果通知设备是电话,则它可包括处理器以及耦合到该处理器的计算机可读介质。该计算机可读介质包括用于接收警告的代码,其中该警告指示交易正在进行,其中该警告根据先前由该消费者通过使用使该消费者能指定用于接收该警告的时间和通信模式的界面所指定的时间或通信模式来发送给该消费者。
如上所述,发行方210可以是银行或诸如零售商店等其他商业实体。支付处理网络240可包括用于支持和传递授权服务、异常文件服务、以及清算和结算服务的数据处理子系统、网络和操作。示例性支付处理网络可包括VisaNetTM。
web登记服务器215、登记应用服务器220、SQL DB(数据库)服务器230和通知服务器250可执行不同的功能。例如,web登记服务器215可经由客户机计算机207来从消费者205接收登记或注册信息并且将登记信息发送到登记应用服务器220。登记应用服务器220可通过web登记服务器215或发行方210来从消费者205接收登记信息,并且可将新的或已更新的登记信息存储在SQL DB服务器230中。SQL DB服务器230可接收并存储新的且已更新的登记信息(例如,关于消费者想要接收什么类型的警告的信息等)以及其他消费者账户信息,诸如消费者是否已接收到警告以及消费者是否想要在尚未接收到警告的情况下升级警告等。通知服务器250可接收警告触发事件信息,确定消费者205是否想要得到关于该触发事件的通知,并在消费者205想要接收对触发事件的警告的情况下经由网关260和聚集器280来将警告发送到通知设备290。通知事件服务器250还可评估是否应升级警告。
图2中的系统还可包括网关260,藉此电话呼叫、文本消息或短消息服务(“SMS”)消息可经由聚集器280来从例如通知服务器250传递给消费者。(SMS通常是便携式消费设备上可用于准许经由中间服务器来在各设备之间发送短消息的服务。)网关260可具体化为计算机或网络,其允许或控制对另一计算机或网络的访问。网关260还可以是计算机或网络和另一计算机或网络之间的软件接口。
聚集器280可以是接收消息并将其发送到电话、电子邮件账户等的实体或组织。在某些情况下,无线电话公司可被认为是聚集器。
在消费者可接收警告之前,该消费者可向警告系统注册。信息可使用界面来接收,该界面允许用户指定用于在对于关联于消费者的便携式消费设备进行交易时接收警告的事件和通信模式。该信息包括消费者想要得到通知的通信模式或时间。
具体注册过程现在可参考图2来描述。消费者205可注册警告或更新对以任何数量的方式用便携式消费设备200来进行的交易的现有警告。例如,消费者205可经由出于该目的而设计的单独网站,或手动通过纸质表格(可被认为是注册界面)来注册。注册信息可由发行方210、操作支付处理网络240的支付处理组织或另一第三方来接收。
发行方210或支付处理组织还可针对警告和通知自动登记消费者205。例如,如果消费者205是由发行方210自动登记的或者向与便携式消费设备200相关联的发行方210提供登记信息,则发行方210可与登记应用服务器220进行通信并可将该消费者的登记信息发送到登记应用服务器220。在某些情况下,消费者205可通过经由网站、通过电话或通过邮件来亲自向发行方210(例如,发放该消费者的信用卡的银行)提供信息(例如,警告触发事件、时间、通信模式和/或关于通知的联系信息)来登记针对便携式消费设备200(例如,信用卡或借记卡)的警告(或更新现有信息)。警告可按账户来设置(例如,为消费者所具有的发行方的每一个账户和/或便携式消费设备设置警告)或可按标识来设置以使得该消费者的所有账户都具有相同的警告。
消费者205还可经由专门设计的网站(与发行方分开的)通过输入便携式消费设备200的登记信息(或更新现有信息)来注册要接收警告。例如,消费者205可使用客户机计算机207来访问网站以输入注册信息。该信息然后被发送到web登记服务器215,其将该信息发送到登记应用服务器220。
客户机计算机207可包括处理器以及计算机可读介质。该计算机可读介质包括用于执行一种方法的指令,该方法包括接收关于如何在对便携式消费设备发生预定活动的情况下得到通知的信息,其中警告以与在发生该预定活动的情况下所提供的信息一致的方式来提供,其中所提供的信息是消费者选择通过使用使得用户能根据至少通信模式和时间定制警告的界面来为每一预定活动定制警告的结果,以及将该信息发送到通知服务器。
示例性web界面在图4中示出。如图所示,拥有具有账号12345678的便携式消费设备200的消费者可针对每一个通信模式(可包括不同类型的电子设备)指示该用户想要被通知的一个或多个特定时间。图4还示出了将触发警告发送的阈值(例如,触发事件)。如图4所示,不同的触发事件可以与不同的时间和不同的警告模式相匹配。在所示示例中,消费者可能想要在交易在下午10:01和上午6:59之间进行时得到通知,因为他很可能不会在该时间期间进行交易。然而,在其他时间期间,该消费者可能只想在交易大于100美元的情况下得到警告。
登记应用服务器220然后可将新的或已更新的登记信息存储在SQL DB服务器230中。该SQL DB服务器可在登记应用服务器220接收到新的或已更新的信息之后立即更新,或周期性地更新(例如,每小时、在一天结束时等)。
警告触发事件记录然后可被发送到一系统,该系统将检测对于警告的触发事件以使得该系统知道在什么条件下消费者205想要警告。这些触发事件记录可按需(例如,在消费者205作出改变时)或周期性地(例如,每小时、每天等)发送。在一个实施例中,检测警告的系统可以是支付处理网络240。在另一实施例中,检测警告的系统可以是发行方210。
在某些实施例中,警告可以在满足其他特定条件后发送。例如,与特定购买交易相关联的条件可首先由支付处理组织或发行方来评估,以确定是否将要发送警告。例如,支付处理组织或发行方可确定正在评估的特定交易是邮件定单-电话定单类型的购买(即,MOTO交易),是有风险的交易(例如,因为该交易正由过去具有风险问题的商家来进行)和/或超过特定美元限额(例如,价值超过30美元)。在这些实施例中,警告可能仅在满足这些条件的情况下发送。这些条件可以在有或没有消费者参与或知道的情况下由支付处理组织或发行方来设置。
图3示出了包括根据本发明一实施例的通用方法的流程图。该方法可参考图2的框图来描述。
在典型的交易中,消费者205可经由支付处理网络240使用便携式消费设备200来进行交易。例如,消费者205可使用诸如信用卡等便携式消费设备来为平板电视机支付5000美元(步骤300)。一旦消费者205使用了便携式消费设备200(例如,在如图1(a)所示并在早先描述的商家处刷他的信用卡),授权请求消息就被传递给支付处理网络240。支付处理网络240检查以查看已用便携式消费设备200来进行交易的特性是否匹配消费者想要在这种情况下得到警告的条件(例如,通知事件触发事件)(步骤310)。
存在多个通知事件触发事件的示例。通知事件触发事件的示例包括以下各项:交易超过特定金额(例如,超过5000美元);用特定便携式消费设备来进行任何交易;对于特定便携式消费设备达到花费阈值(例如,每日或每月花费限额);交易在特定地理位置之外(例如,在消费者所居住国家的境外)进行;正在进行有风险的交易(“有风险”可由消费者和/或发行方来预定义);交易在没有物理便携式消费设备的情况下(例如,因特网、邮件或电话定单)进行;现金交易或提取;在线账户已被访问;有人已使用该便携式消费设备进入特定场所(例如,安全区域、下班后的企业(business after hours));支付在特定时间量内到期;支付过期;孩子或配偶进行了交易;超出便携式消费设备上的余额;正在进行特定类型的交易(例如,用于飞机票、住宿、汽车租赁、餐馆、医疗等的购买)等。由此,本发明的各实施例足够灵活以使得允许许多类型的通知事件触发事件。
如果不存在通知事件触发事件,则该通知过程结束(步骤315)。如果存在通知事件触发事件,则支付处理网络240将触发事件信息发送到通知服务器250。通知服务器250检查SQL DB服务器230以查看消费者想要如何(或者甚至是否想要)得到关于信用卡交易的通知(步骤320)。如果消费者205不想要得到关于该特定类型的交易的警告,则该通知过程结束(步骤325)。
如果消费者205想要得到关于该特定类型交易的通知,则然后经由该消费者205所指定的通信模式(例如,经由特定通信信道)来向该消费者205发送警告(步骤330)。通信模式的示例包括语音、移动电话(mobile)、SMS、电子邮件、即时消息、IVR(交互式语音响应)等。
如上所述,消费者可以为每一个通知事件触发事件指定一个或多个通信模式。例如,消费者可能想要在进行超过5000美元的交易时由移动电话和电子邮件来通知。另外,消费者可为每一个通信模式指定一个或多个联系信息。例如,消费者205可具有多个移动电话号码(例如,该消费者的个人移动电话、工作移动电话、配偶的移动电话号码)、多个电话号码(例如,家庭电话、工作电话)、多个SMS地址(例如,移动电话、PDA、秘书的PDA)或多个电子邮件地址(例如,工作电子邮件、个人电子邮件)等。消费者还可定制他想要接收所有警告中的每一个的时间。例如,消费者可能想要仅在特定时段(例如,在上午9点到下午5点之间)期间立即得到交易的通知,可以为一天中的不同时间或不同交易类型指定不同的通信模式,或可选择不在特定时段(例如,在上午1点到上午6点之间)得到通知。
由此,消费者可指定他想要在他的便携式消费设备用于超过特定金额(例如,超过5000美元)的交易的情况下,如果在白天则经由他的工作电话号码和配偶的电子邮件,如果该交易发生在晚上或周末则通过SMS和家庭电话来接收通知。警告可经由网关260和聚集器280使用指定通信模式来发送到通知设备290。警告文本或消息也可针对消费者来定制,如“马克(Mark),您的以9999结尾的信用卡账户刚刚用于购买500美元的电话。如果这不正确,请联系555-555-5555”。
消费者还可能想要在未接收到警告的情况下升级警告。如果无法传递警告(例如,移动电话物理停机,消费者的号码已从列表上删除(de-list)),或者消费者未在特定时间内确认警告(例如,回复消息、收听语音邮件、打开SMS消息或电子邮件),则可能无法接收到警告。关于消费者是否接收到警告的状态消息经由聚集器280和网关260来发送到通知服务器250,并被存储在SQL DB服务器230中。通知服务器250评估是否应升级警告(例如,是否接收到警告以及消费者是否已指定他想要升级警告)。如果未接收到警告,则通知服务器250可重试同一通信模式或基于消费者偏好或默认设置来尝试不同的通信模式。例如,消费者可以为在他所居住国家的境外进行的购买设置警告。他可能想要将该警告发送到他通常随身携带的PDA。然而,如果他由于PDA服务停机或者他没有携带PDA而未在他的PDA上接收到消息,则他可指定然后向不同的联系信息或他的其他联系信息中的每一个发送该警告直到系统知道他已接收到该警告。
该系统还可包括定时器,其用于发送状态消息以使得消费者205知道便携式消费设备是否已用于交易。例如,消费者205可能想要在每天上午7点警告他前天使用了两次便携式消费设备200或者用便携式消费设备200进行了特定类型的购买的定时器。
此外,消费者205可能想要在便携式消费设备200被用来访问特定场所的情况下得到警告。这可被表征为访问交易。例如,便携式消费设备200可以是用于获取对建筑物或其他场所的进入许可的门禁设备。员工可在下班后进入特定企业或进入该企业的安全区域。消费者205可能想要接收员工已使用便携式消费设备200进入安全区域的警告。例如,如果乔(Joe)员工在营业时间后进入安全服务器房间,则消费者205可在他的移动电话上接收到说“乔员工已进入安全区域A(服务器房间)的SMS消息。
本发明的各实施例具有多个优点。第一,消费者可完全定制他想要如何、何时以及是否想要对用便携式消费设备来进行的部分或所有交易的警告,并由此完全控制关于他的便携式消费设备的通知。这还允许有更好的机会检测到可能是欺诈性的动作,因为消费者将很可能以及时的方式接收到警告以使其能够在必要时响应该警告。而言,有更好的机会阻止背对背的欺诈性动作,因为消费者可对警告作出快速反应。此外,消费者可跟踪安全区域的进出或使用便携式消费设备的一般员工活动。消费者还可跟踪孩子或配偶使用便携式消费设备的活动。最后,确保消费者在他未能通过第一通信模式或向其发送警告的联系信息接收到警告的情况下来通过该升级过程接收该警告。
应当理解,如上所述,本发明能够以模块化或集成的方式使用计算机软件来以控制逻辑的形式实现。基于此处所提供的公开和示教,本领域普通技术人员将理解并认识到使用硬件和硬件和软件的组合来实现本发明的其它方式和/或方法。
上述服务器计算机、客户机计算机以及甚至某些便携式消费设备中的任一个都可利用任何合适数量的子系统。这些子系统或组件的示例在图5中示出。图5所示的子系统经由系统总线775来互连。示出了诸如打印机774、键盘778、固定磁盘779、耦合到显示适配器782的监视器776等其他子系统。耦合到输入/输出(I/O)控制器771的外围设备和I/O设备可通过诸如串行端口777等本领域内已知的任何数量的手段来连接到计算机系统。例如,串行端口777或外部接口781可用于将计算机装置连接到诸如因特网等广域网、鼠标输入设备或扫描仪。经由系统总线的互连使中央处理器773能与每一个子系统进行通信并控制来自系统存储器772或固定磁盘779的指令的执行,以及各子系统之间的信息交换。系统存储器772和/或固定磁盘779可具体化计算机可读介质。
在本申请中描述的任何软件组件或功能都可被实现为由处理器使用诸如,例如比如使用常规的或面向对象的技术的Java、C++、或Perl等任何适当计算机语言来执行的软件代码。软件代码可作为一系列指令或命令来存储在诸如随机存取存储器(RAM)、只读存储器(ROM)、诸如硬盘或软盘等磁性介质、或诸如CD-ROM等光学介质等计算机可读介质上。任何这种计算机可读介质可驻留在单个计算装置之上或之内,并可存在于系统或网络内的不同计算装置之上或之内。
以上说明书是说明性的而非限制性的。本发明的许多变体对本领域的技术人员在审阅本公开后是显而易见的。因此,本发明的范围不应参考以上描述来确定,而是应当参考所附权利要求以及其全部范围或等效方案来确定。
来自任何实施例的一个或多个特征可以与任何其它实施例的一个或多个特征相结合而不背离本发明的范围。
对“一”、“一个”或“该”的叙述旨在表示“一个或多个”,除非特别地有相反指示。
Claims (26)
1.一种方法,包括:
接收与便携式消费设备相关联的交易正在进行的信息;以及
向与所述便携式消费设备相关联的消费者提供警告,其中所述警告指示所述交易正在进行,其中所述警告根据先前由所述消费者通过使用使得用户能指定用于接收所述警告的时间和通信模式的界面所指定的所述时间或通信模式来发送给所述消费者。
2.如权利要求1所述的方法,其特征在于,所述警告在以下情况下被发送给所述消费者:正在进行的交易超过预定金额、所述交易是预定类型的、所述交易在由所述消费者指定的地理位置之外进行、所述交易被确定为有风险的交易、所述交易在未在销售点处物理地呈现所述便携式消费设备的情况下进行、所述交易是现金交易、所述交易是特定类型的用户定义的交易、所述交易涉及账户访问、所述交易指示有人正进入或退出一场所、所述交易指示支付到期或过期、或者所述交易指示指定的人正在进行所述交易。
3.如权利要求1所述的方法,其特征在于,所述警告根据先前由所述消费者指定的时间和通信模式来发送给所述消费者。
4.如权利要求1所述的方法,其特征在于,便携式消费设备是卡的形式,并且其中所述警告被发送到由所述消费者操作的电话。
5.如权利要求1所述的方法,其特征在于,所述警告是第一警告,并且其中第二警告通过另一通信模式被发送给所述消费者。
6.如权利要求1所述的方法,其特征在于,还包括:
经由界面接收用户指定的时间和通信模式以供接收所述警告。
7.如权利要求1所述的方法,其特征在于,所述通信模式包括使用电话呼叫、语音邮件、SMS、即时消息和电子邮件中的至少一个。
8.如权利要求1所述的方法,其特征在于,所述消费者先前提供指定所述警告将被发送的条件的触发事件。
9.一种计算机可读介质,包括:
用于接收与便携式消费设备相关联的交易正在进行的信息的代码;以及
用于向与所述便携式消费设备相关联的消费者提供警告的代码,其中所述警告指示所述交易正在进行,其中所述警告根据先前由所述消费者通过使用使得用户能指定用于接收所述警告的时间和通信模式的界面所指定的所述时间或通信模式来发送给所述消费者。
10.如权利要求9所述的计算机可读介质,其特征在于,所述警告是第一警告,并且其中所述计算机可读介质还包括用于通过另一通信模式将第二警告发送给所述消费者的代码。
11.如权利要求9所述的计算机可读介质,其特征在于,所述信息经由支付处理网络来接收,并且其中所述支付处理网络被配置成处理信用卡和借记卡交易。
12.如权利要求9所述的计算机可读介质,其特征在于,所述警告是电话呼叫的形式。
13.一种包括如权利要求9所述的计算机可读介质的服务器计算机。
14.如权利要求13所述的服务器计算机,其特征在于,所述服务器计算机与支付处理网络进行通信。
15.如权利要求13所述的服务器计算机,其特征在于,所述警告是第一警告,并且其中所述计算机可读介质还包括用于通过另一通信模式将第二警告发送给所述消费者的代码。
16.一种客户机计算机,包括处理器以及计算机可读介质,其中所述计算机可读介质包括用于执行一种方法的指令,所述方法包括:
接收关于如何在对便携式消费设备发生预定活动的情况下得到通知的信息,其中警告以与在发生所述预定活动的情况下所提供的信息一致的方式来提供,其中所提供的信息是消费者选择通过使用使得用户能根据至少通信模式和时间定制所述警告的界面来为每一预定活动定制警告的结果;以及
将所述信息发送到通知服务器。
17.如权利要求16所述的客户机计算机,其特征在于,还包括耦合到所述处理器的显示器,其中所述显示器显示示出所述消费者所定制的时间、通信模式以及警告的触发事件的界面。
18.如权利要求16所述的客户机计算机,其特征在于,所述界面是web界面。
19.如权利要求16所述的客户机计算机,其特征在于,所述警告是电话呼叫的形式。
20.一种方法,包括:
提供关于如何在对便携式消费设备发生预定活动的情况下得到通知的信息;以及
以与在发生所述预定活动的情况下所提供的信息一致的方式来接收警告,其中所提供的信息是消费者选择根据通信模式和时间来为每一预定活动定制警告的结果。
21.如权利要求20所述的方法,其特征在于,所提供的信息包括消费者想要得到通知的时间。
22.如权利要求20所述的方法,其特征在于,所提供的信息包括消费者想要得到通知的日期。
23.如权利要求20所述的方法,其特征在于,所提供的信息包括消费者想要得到通知的通信模式。
24.如权利要求20所述的方法,其特征在于,所述通信模式包括电话呼叫、语音邮件、SMS、即时消息和电子邮件。
25.如权利要求20所述的方法,其特征在于,所述警告在满足由发行方或支付处理组织设置的条件后发起。
26.一种电话,包括处理器以及耦合到所述处理器的计算机可读介质,其中所述计算机可读介质包括用于接收警告的代码,其中所述警告指示交易正在进行,其中所述警告根据先前由所述消费者通过使用使得所述消费者能指定用于接收所述警告的时间和通信模式的界面所指定的所述时间或通信模式来发送给所述消费者。
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- 2007-12-21 WO PCT/US2007/088615 patent/WO2008083089A1/en active Application Filing
- 2007-12-21 CN CNA2007800507616A patent/CN101601064A/zh active Pending
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Cited By (6)
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CN103020820A (zh) * | 2011-09-20 | 2013-04-03 | 深圳市财付通科技有限公司 | 一种交易支付方法和系统 |
CN104395919A (zh) * | 2012-04-11 | 2015-03-04 | 微系统英国有限公司 | 输送产品的设备 |
CN104395919B (zh) * | 2012-04-11 | 2017-09-12 | 微系统英国有限公司 | 输送产品的设备 |
CN103034548A (zh) * | 2012-11-29 | 2013-04-10 | 广东全通教育股份有限公司 | 一种基于规则匹配的智能计费校验方法和系统 |
CN103034548B (zh) * | 2012-11-29 | 2016-01-20 | 广东全通教育股份有限公司 | 一种基于规则匹配的智能计费校验方法和系统 |
CN106255982A (zh) * | 2013-12-05 | 2016-12-21 | 阿莫斯·阿克曼 | 用于监视来自信用清算设备的金融交易的系统及其方法 |
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