US20070083448A1

US20070083448A1 - Consolidation Systems And Methods For Physical Presentation Instruments And Financial Information

Info

Publication number: US20070083448A1
Application number: US11/534,483
Authority: US
Inventors: Ron Prchal; Steven Albee; Gary Chladek; Barbara Gaines; Gerald Gross; Sandra Haugen; Brenda Kann; Christina Provost; Terry Royer; Robert Stier; Glen Wordekemper
Original assignee: First Data Corp
Current assignee: First Data Corp
Priority date: 2003-01-27
Filing date: 2006-09-22
Publication date: 2007-04-12
Also published as: WO2004068322A3; WO2004068322A2; US20040148239A1; US7490059B2

Abstract

A system and method for providing a presentation instrument in combination with a financial statement includes a host computer system and a printer communicatively coupled to the host computer system. A presentation instrument initializing machine is communicably coupled to the host computer system. The system also includes a mail processing machine. The host computer system is configured to determine when to consolidate the presentation instrument with the financial reporting information, to transmit instructions to the printer to print the financial reporting information, to transmit instructions to the presentation instrument initializing machine to initialize a presentation instrument and to transmit to the mail processing machine instructions to combine the presentation instrument with the printed financial reporting information.

Description

CROSS REFERENCES TO RELATED APPLICATIONS

This application is a continuation-in-part application and claims the benefit of co-pending U.S. patent application Ser. No. 10/353,778, filed Jan. 27, 2003, the complete disclosure of which is herein incorporated by reference.
This application is also related to co-pending U.S. patent application Ser. Nos. 11/152,682, filed Jun. 13, 2005, Ser. No. 10/825,971, filed Apr. 16, 2004, and Ser. No. 11/357,717, filed Feb. 16, 2006, the complete disclosures of which are herein incorporated by reference.

BACKGROUND OF THE INVENTION

This application relates generally to financial reporting information. More specifically, this application relates to methods and systems for consolidating financial reporting information.
Many businesses currently offer a diverse selection of products and/or services to their customers. This diversity may provide a number of advantages, such as allowing the businesses to promote that diversity and thereby attract greater numbers of customers, and to provide an enhanced level of service to those customers. These advantages sometimes come at a cost, however, because the diversity of products and services itself causes compartmentalization of tasks. This may require, for example, the performance of additional processes and tasks.
This may be illustrated, for example, with the case of reporting financial information to customers. In the case where the business is a financial institution, such as a bank, the diverse array of services offered may include, for example, savings- and checking-account services, trust-management services, mortgage services, loan services including car-loan and home-equity-loan services, credit-card services, etc. As part of each of the administration of each of these services, financial information for the service may be reported to the customer. Throughout a month, a customer may thus receive a variety of pieces of financial reporting information, all originating from services administered by the same financial institution. For example, the customer may one day receive a savings-account statement summarizing deposits, withdrawals, and interest payments to the savings account throughout the month. On another day, the customer may receive a checking-account statement summarizing similar information, and also including canceled checks for that month. On a separate day, the customer may receive a mortgage statement indicating the amount of the most recently received payment, how it was distributed among principal, interest, and escrow contributions. Later in the month, the customer may receive a credit-card statement summarizing payments received and purchases made during the month. Still other types of financial reporting information may be received depending on the number and type of accounts held by the customer with the financial institution. Moreover, each such distribution may include various types of inserts, advertising, etc.
The result of such multiple distributions is at least twofold. The customer is frustrated by receiving a relatively large volume of information, even though he was attracted to the financial institution by the simplicity of keeping multiple accounts with the same institution. In addition, the financial institution is subject to the additional expense associated with multiple distributions, including both internal costs of administering each distribution and external costs related to postage and the like.
There is accordingly a need in the art for methods and systems that permit consolidation of such information, particularly of financial reporting information.

BRIEF SUMMARY OF THE INVENTION

Embodiments of the invention thus provide methods and systems for providing financial reporting information to a customer that include consolidation of information for distinct financial accounts. While consolidation of such information is common to all the embodiments, there are different mechanisms by, and circumstances under, which the information is consolidated, as well as different ways in which the consolidated information is made available to the customer.
In one set of embodiments, for example, the method includes receiving financial reporting information for a plurality of distinct financial accounts at a host. The received financial reporting information is mapped onto a set of distinct financial account types. A consolidation of the mapped financial reporting information is determined according to a set of consolidation rules. The consolidated financial reporting information is then formatted according to a set of fulfillment rules for distribution to the customer.
In another set of embodiments, financial reporting information is received for a plurality of distinct financial accounts at a host, with at least two of the plurality of distinct financial accounts having different combinations of credit and debit mechanisms. A consolidation of the received financial reporting information is determined according to a set of consolidation rules. The consolidated financial reporting information is formatted according to a set of fulfillment rules for distribution to the customer.
In a further set of embodiments, financial reporting information is received for a plurality of distinct financial accounts at a host. A consolidation of the received financial reporting information is determined according to a set of consolidation rules, with at least a portion of the consolidation rules being defined by the customer. The consolidated financial reporting information is formatted according to a set of fulfillment rules for distribution to the customer.
In each of these sets of embodiments, various additional aspects may be included in the methods under appropriate circumstances. For example, each of the methods may further comprise preparing a summary of the consolidated financial reporting information for distribution to the customer with the consolidated financial reporting information. The consolidation rules may require consolidating a particular set of financial reporting information with any other available financial reporting information for the customer upon receipt of the particular set of financial reporting information. Alternatively, the consolidation rules may specify that a first set of financial reporting information is to be consolidated with a second set of financial reporting information only if the first and second sets are received less than a maximum period of time apart. Each of the methods may further comprise distributing the consolidated financial reporting information to the customer using electronic delivery methods, fax delivery methods, postal delivery methods, and/or voice delivery methods, among others. Each of the methods may further comprise preparing a summary report of the consolidated financial reporting information for transmission to a financial entity that maintains at least one of the plurality of distinct financial accounts. In some instances, at least two of the plurality of distinct financial accounts may be managed by different financial entities.
The methods of the present invention may be embodied in a computer-readable storage medium having a computer-readable program embodied therein for directing operation of the host system. The host system may include an input device, a communications system, a processor, and a storage device. The computer-readable program includes instructions for operating the host system to process a financial transaction in accordance with the embodiments described above.
The invention further provides systems and methods for providing a presentation instrument in combination with a financial statement. One system includes a host computer system and a printer communicatively coupled to the host computer system. A presentation instrument initializing machine is communicably coupled to the host computer system. The system also includes a mail processing machine. The host computer system is configured to determine when to consolidate a presentation instrument with financial reporting information, to transmit instructions to the printer to print the financial reporting information, to transmit instructions to the presentation instrument initializing machine to initialize a presentation instrument and to transmit to the mail processing machine instructions to combine the presentation instrument with the printed financial reporting information.
As part of the consolidation process, the mail processing machine may be used to place the presentation instrument and the financial reporting information into an envelope. In one particular aspect, the financial reporting information may be printed by the printer into a monthly statement, and the presentation instrument may comprise a card. Examples of cards that may be used include debit cards, credit cards, gift cards, and the like.
When the financial information comprises a monthly statement of the account, the decision to consolidate may be based on when an existing presentation instrument associated with the account will expire. As one example, the host may include a rule indicating a deadline when a presentation instrument may be mailed. In this way, the host may be configured to determine an appropriate monthly statement to combine with the presentation instrument based on the deadline.
In a further embodiment, the invention includes a method for providing a presentation instrument in combination with printed financial information. According to the method, a host is employed to receive financial reporting information associated with a financial account. The host also receives presentation instrument delivery information for a presentation instrument associated with the financial account. The host is also employed to determine whether to consolidate the presentation instrument with the financial reporting information. If consolidation is determined, the host transmits instructions to mail the presentation instrument with the financial reporting information.
In one aspect, the financial reporting information may comprise a monthly statement of the account. In this way, the decision to consolidate may be based on when an existing presentation instrument associated with the account will expire. If so, instructions may be transmitted from the host to provide the presentation instrument, to print the monthly statement and to combine the presentation instrument and the monthly statement in an envelope. As part of this process, the monthly statement may be printed with a printer, the presentation instrument may be initialized with an account identifier, and the monthly statement and the initialized presentation instrument may be placed into an envelope.
In one aspect of the method, the host may include a rule indicating a deadline when a presentation instrument should be mailed. The host may then determine an appropriate monthly statement to combine with the presentation instrument based on the deadline.
Still further, the invention includes a computer readable storage medium having a computer readable program embodied therein for directing operation of a host system. The computer readable storage medium may have instructions to accomplish the methods set forth herein.

BRIEF DESCRIPTION OF THE DRAWINGS

A further understanding of the nature and advantages of the present invention may be realized by reference to the remaining portions of the specification and the drawings wherein like reference numerals are used throughout the several drawings to refer to similar components. In some instances, a sublabel is associated with a reference numeral and follows a hyphen to denote one of multiple similar components. When reference is made to a reference numeral without specification to an existing sublabel, it is intended to refer to all such multiple similar components.
FIG. 1 is a flow diagram illustrating overall principles used in embodiments of the invention;
FIG. 2 is a schematic block-diagram representation of an architecture for providing financial reporting information in accordance with an embodiment of the invention;
FIG. 3 provides a schematic illustration of modules used in implementing embodiments of the invention;
FIG. 4 is a schematic illustration of a computer system on which methods of the invention may be embodied; and
FIG. 5 is a flow diagram illustrating a method for reporting financial information to a customer in accordance with an embodiment of the invention.

DETAILED DESCRIPTION OF THE INVENTION

Embodiments of the invention provide methods and systems for providing financial reporting information to a customer. These embodiments permit financial reporting information to be consolidated according to a set of consolidation rules and then to be formatted for distribution to the customer with a set of fulfillment rules. An overview of various embodiments is provided with the flow diagram shown in FIG. 1.

At block 140, data 120 and rules files 136 are received, such as by a host system described in greater detail below. The data 120 may include information for a variety of different types of financial accounts. As used herein, “types” of financial accounts are intended to be distinguished on the basis of their credit and debit mechanisms. To illustrate the how such credit and debit mechanisms may be used to define different financial-account types, a summary is provided of several exemplary financial accounts in Table I.

TABLE I


Financial Account	Credit Mechanism	Debit Mechanism

Savings Account	Direct deposit to	On-demand release
	account	of funds
Checking Account	Direct deposit to	On-demand release
	account	of funds
Mortgage	Payment to account	Second mortgage
Credit Card	Payment to account	Limited by credit
		agreement
Mutual Fund	Purchase of shares	Sale of shares
Car Loan	Payment to account	Second loan
Home-equity Loan	Payment to account	Second loan
Certificate of Deposit	Fixed-amount purchase	Limited by
		Maturity Date
Trust Fund	Pursuant to trust	Pursuant to trust
	agreement	agreement

In the table, the “credit mechanism” refers to the means by which the balance owed to the customer is increased. In instances where funds are being held on behalf of the customer, such as in a savings or checking account, the balance owed to the customer is positive and crediting of the account results in a higher balance; conversely, in instances where funds have been extended to the customer on a credit basis, such as in connection with a car loan or mortgage, the balance owed to the customer is negative and crediting of the account results in a lower balance. The “debit mechanism” has the opposite meaning and refers to the means by which the balance owed to the customer is decreased. Thus, in instances where funds are being held on behalf of the customer, such as in a savings or checking account, the balance owed to the customer is positive and debiting of the account results in a lower balance; in instances where funds have been extended to the customer on a credit basis, such as in connection with a car loan or mortgage, the balance owed to the customer is negative and crediting of the account results in a higher balance.
As indicated in the table, a savings account and a checking account are considered to be the same type of financial account because they have the same credit and debit mechanisms. In both accounts, crediting the account is achieved by direct deposits of funds to the account and debiting the account is achieved through on-demand releases of funds, which may take the form of withdrawals, checks, etc. These accounts are sometimes referred to collectively herein as “demand deposit accounts.” Loan accounts, such as a mortgage account, car-loan account, and home-equity-loan account are also considered to be the same type of account by virtue of their common credit and debit mechanisms. In these cases, the account balance reflects an amount required to be repaid by the customer, with credits to the account being performed by making payments to reduce the balance. Debiting the account is not generally possible directly, with an increase in the balance usually requiring that a second mortgage or loan be taken. The other financial accounts identified in the table represent further distinct types of financial accounts. The balance of a credit-card account, for example, represents the amount required to be repaid by the customer. Like other loan accounts, it may be credited, and the balance thereby reduced, by making payments to the account. It does not share the same debit mechanism, however, since the balance may be increased by making charges against the account; this is generally done in accordance with a credit agreement that specifies an account limit based on credit scores, credit history, and other relevant credit factors. A certificate-of-deposit account has a credit mechanism that is linked with the fixed amount of the initial purchase; generally, further funds cannot be credited to the same certificate of deposit. Debiting the account is restricted by a maturity date for the certificate of deposit, a restriction not present in the debit mechanisms of other types of financial accounts. A trust fund is an example of still another type of financial account, which may have credit and debit mechanisms specified by a trust agreement that differ from the other credit and debit mechanisms indicated in Table I.
The list of accounts and their credit/debit mechanisms in Table I is not intended to be exhaustive, but rather to illustrate the manner in which financial accounts may be classified according to their credit and debit mechanisms. Still other accounts may have other credit and debit mechanisms and thereby define other types of financial accounts. Block 120 of FIG. 1 thus represents sources of data that may be applicable to any relevant financial account, including information about the account itself at block 104, information about loan parameters used to govern the account at block 108, trusts and securities information at block 112, and any other data relevant to particular accounts as indicated generically at block 116.
The rules files may be classified into at least two distinct kinds of rules, including consolidation rules 124 and fulfillment rules 128. The consolidation rules 124 include rules that define how reporting information for different accounts is to be consolidated for distribution to the customer. This may include specification of which accounts are to be reported collectively, as well as provide time periods of how long to wait for reporting information from other accounts before formatting the reporting information for distribution to the customer. The consolidation rule 124 may also include rules for consolidating a presentation instrument with some type of financial reporting information. In some cases, the financial reporting information may be a monthly statement, and the presentation instrument may be a reissued credit card or debit card. For example, if a cardholder's credit card is about to expire, the rule set may determine an appropriate monthly statement for which to combine the reissued credit card. In this way, a single mailing may be used for the reissued credit card as well as the monthly statement. The rules may include timing criteria so that the monthly statement is still mailed within an acceptable time frame so as not to interfere with the cardholder's payment and billing cycle.
In different embodiments, the consolidation rules may be defined by a financial institution that controls one of the financial accounts whose reporting information is to be consolidated, may be defined by the customer, or may be defined by a combination of the financial institution and the customer. In some instances, a plurality of the financial accounts whose reporting information is to be consolidated may be controlled by different financial institutions. In such instances, and in instances where the consolidation rules include both financial-institution and customer-originated rules, the consolidation rules 124 may additionally include external rules for resolving inconsistencies. For example, such an external rule could be as simple as always giving priority to a customer-originated rule over a financial-institution-originated rule. It could always give priority to financial institution A's rules over those of financial institution B. In more complex circumstances, priority could be distributed among different rules according to the scope of those rules.
The fulfillment rules 128 define the actual formatting of the consolidated reporting information, including how the information is to be distributed to the customer and with what additional material. For example, the fulfillment rules 128 could define that certain consolidated information is to be sent by email, by fax, or by postal service, and that certain advertising inserts should be included under certain circumstances. In some instances, the rules 136 may include still other rules 132 to be applied by the system in addition to the consolidation and fulfillment rules 124 and 128. The fulfillment rules 128 in one particular embodiment may be used to give instructions to produce a physical presentation instrument and to combine the physical presentation instrument with a financial statement, such as a monthly account statement. The fulfillment rules 128 may also be used to dictate that the presentation instrument be combined in the same mailing with the printed financial statement of the account. The fulfillment rules 128 may be sent to various pieces of equipment to accomplish the desired result. The types of equipment that may be used include printers for printing financial statements. Examples of such printers of which may be used include those described in co-pending U.S. application Ser. No. 11/152,040, filed Jun. 13, 2005, the complete disclosure of which is herein incorporated by reference. Examples of equipment which may be used to initialize presentation instruments include those described in U.S. Pat. No. 6,749,113, the complete disclosure of which is herein incorporated by reference. Finally, equipment that may be used to combine the presentation instrument with the printed statement include those described in U.S. Pat. Nos. 6,670,569; 6,974,034; 6,829,519; and 6,895,302 described in co-pending U.S. application Ser. Nos. 11/115,079, filed Apr. 25, 2005, and Ser. No. 10/673,061, filed Sep. 26, 2003, the complete disclosures of which are herein incorporated by reference.
After the data 120 and rules 136 are received at block 140, at least some of the received data may be housed at block 148 in accordance with block 144. This housed data 148 is held pending satisfaction at block 152 of a consolidation trigger, which may be included in the received consolidation rules. For example, consider the case where reporting information for a mortgage account is to be consolidated with reporting information for a demand deposit account. The reporting information for the mortgage account may be received before the reporting information for the demand deposit account. The mortgage-account information is therefore housed, awaiting satisfaction of the consolidation trigger, which may specify that either both mortgage-account and demand-deposit-account information have been received or that five business days have passed after receipt of one without receipt of the other. Thus, the system will wait for the further receipt of reporting information for the demand deposit account, proceeding further as soon as it is received, but not waiting more than five days. Consolidation trigger 152 may also be used to determine when a presentation instrument needs to be produced and mailed with financial reporting information. For example, a cardholder's monthly statement may be printed and mailed on the 25^thof each month so that the cardholder will be able to remit payment on their account by the 10^thof the following month. A trigger may be set so that when a cardholder's presentation instrument is due for renewal, it will be produced and initialized before the 25^thof the month so that it may be consolidated with the printed financial account. Typically, credit cards are reissued within about two months of their expiration dates. Hence, one trigger may be that the reissued credit card be produced on the 23^rdof the month, during the specific month when the cardholder's expiration date is within a two to three month window of expiring.
After the consolidation trigger has been satisfied, the relevant data are validated and parsed at block 156. The consolidation rules are further applied from the housed data 148 at block 160 to perform the combinations of data needed to effect the consolidation. The fulfillment rules are then applied from the housed data 148 at block 164 to format documents for distribution to the customer at block 168. The method thus repeats, collecting data at block 140 and performing the consolidation for new data 120 as they become available in accordance with the rules 136. In some cases, the fulfillment rules which are used to format the documents may be used to formulate the printing of the monthly statement as well as for the directing of presentation instruments to be produced. For example, the formatting rules may dictate an embossed card number, the cardholder's name, information to be placed on a magnetic stripe, and the like.
The application of the method may be understood in greater detail with reference to FIGS. 2 and 3. FIG. 2 illustrates a portion of an architecture into which a central host 200 configured to implement the method may be integrated and FIG. 3 provides a more detailed illustration of a configuration of the central host. The data and/or rules received by the central host 200 may originate with one or more financial entities 204 and be transmitted to the central host 200 through a financial network 208. The financial entities 204 may comprise such entities as banks, credit unions, trust-management companies, mutual fund companies, discount brokerage firms, and the like. By permitting communication with the financial entities 204 through the financial network 208, the central host 200 may perform functions on behalf of a plurality of financial entities 204 or may perform functions that consolidate information from multiple financial entities 204. Embodiments that permit consolidation among multiple financial entities 204 may be suitable, for example, in instances where a customer wishes to have demand-deposit-account and mutual-find reporting information consolidated even though her demand deposit accounts and mutual funds are held at different institutions.
The central host 200 is configured with communications protocols that permit interaction with a variety of different distribution facilities 224 depending on how the reporting information is to be distributed to the customer. For example, if the fulfillment rules 128 for a particular distribution require that the reporting information be distributed electronically, an electronic-mail preparer 212 may be used. Such an electronic-mail preparer 212 is configured to format the reporting information so that it is suitable for electronic communication. Central host 200 may also be used to send messages to printers, presentation instrument production machines, mail sorting and inserting machines, and the like. Actual distribution to the customer may be achieved by using the Internet 228 so that the formatted reporting information may be retrieved using a device 240 connected to the Internet, such as a PC, PDA, and the like. In some instances, the formatted reporting information may be sent directly to an email account of the customer, while in other instances, it will be made accessible to the customer on an Internet web site, perhaps with a notification sent to the customer's email account as a reminder that it has been posted.
Similarly, if the fulfillment rules 128 require that a particular distribution be made by fax, a fax preparer 216 may be used to format the reporting information for faxing over the telephone communications network 232 to the customer's fax receiver 244. The fax receiver 244 may comprise a dedicated fax machine or may comprise another device with the capacity for receiving faxes, such as a PC. If the fulfillment rules 128 require that a particular distribution be made by post, a hard-copy mail preparer 220 may be used to generate and prepare a paper copy for delivery to the postal distribution system 236 and receipt at the customer's hard-copy mail receiver 248. Each of the distribution facilities 224 includes the capability of adding additional material to the consolidated reporting information, such as in the form of inserts and the like. In some cases, this additional material may be included globally for reporting information distributed to all customers, but in other cases the additional material may be included selectively for each customer. Methods and systems for selective collation of materials for distribution to customers is described in detail in co-pending, commonly assigned U.S. patent application Ser. No. 10/028,449, entitled “REAL-TIME INTELLIGENT PACKET COLLATION SYSTEMS AND METHODS,” filed Dec. 19, 2001 by Scott J. Smith et al., the entire disclosure of which is herein incorporated by reference for all purposes. Those methods and systems may be comprised by the distribution facilities 224 in some embodiments to perform selective collation of materials with consolidated reporting information. Other types of materials that may be combined include presentation instruments with financial reporting information. Examples of presentation instruments include reissued credit cards, a credit card offer, a gift card, a new card, a second card and the like.
The identification of certain types of distribution facilities 224 in FIG. 2 is intended only to be for purposes of illustration and is not intended to be exhaustive. Alternative distribution methods may be used, including distributions by voice and other methods known to those of skill in the art. Furthermore, the distribution facilities 244 may include language-translation capabilities so that the distribution may be in any desired language, including languages readable by the blind, such as Braille.
FIG. 3 provides a detailed schematic illustration of functional components of an exemplary financial entity 204 and the central host 200 to illustrate the interaction between them and the processing of data. Communication of data from the financial entity 204 to the central host 200 is coordinated by a processor 312, which is provided with access to a variety of data stores 304. These data stores comprise information related to the administration of various types of financial accounts managed by the financial entity 204. In the illustration, the financial entity manages at least checking, savings, trust, mortgage, and credit-card accounts. In addition, the processor 312 is provided with access to a customer database 308 that includes information relating to customer preferences.
When data are received by the central host 200 at block 140 of FIG. 1, the data may be received from the processor 312 by a data transformation module 316 comprised by the central host 200. The data transformation module 316 may be used to verify that the received data meets certain formal constraints in terms of file layout and formats to ensure that it may be interpreted properly. In addition, the data transformation module may perform a mapping of the received financial reporting information onto a set of distinct financial-account types 324. This mapping may account for differences in the way in which financial accounts are organized at different financial entities 204 and at the central host 200. For example, the central host 200 includes data stores 324 that correspond to demand deposit accounts, trusts, loans, and credit cards. The dashed lines between the data stores 304 maintained by the financial entity 204 and the data stores 324 maintained by the host system 200 illustrate the way in which such a mapping may be performed. In the illustration, for example, the checking and savings account data stores 304-1 and 304-2 are mapped to the demand deposit account data store 324-1 since they share the same credit and debit mechanisms; the mortgage data store 304-4 is similarly mapped to the loan data store 324-3 because the credit and debit mechanisms correspond. Other financial entities may have other data stores, such as home-equity-loan and car-loan data stores that may also be mapped by the data transformation module 316 where their respective data are received. Other examples of financial entity data stores include those associated with presentation instruments, financial accounts, financial reporting information and the like.
The data transformation module 316 may also format data for a key file 326 that summarizes information for each account and how it is to be processed by the central host 200. For example, the key file 326 may include an assigned key number for each account, with a respective account number, cycle date, timeliness rule, and combination rules, among other parameters. In formatting data for the key file, the data transformation module 316 may draw on information concerning the financial entity's data stores 304, the customer database 308, the consolidation rules 348 and the fulfillment rules 332. Collectively, the data stores 324 and key file 326 thus define input information that may then be used by a sequence of application modules to produce consolidated information for distribution to the customer.
The operation of the data transformation module 316 in generating the key file upon receipt of data may be illustrated with some examples, the details of which are not intended to be limiting.

EXAMPLE 1

The consolidation rules for the mortgage account reporting information of Bank A require that that information be held for five days in anticipation of other information. The consolidation rules for the credit-card account information require immediate combination with any other available data. If the mortgage account reporting information is received by the data transformation module on January 2 and the credit-card account information is received on January 4, the mortgage and credit-card account information will be immediately consolidated on January 4. This is a consequence of the information stored in the key file, which identifies that the credit-card information has an order that it be combined immediately.

EXAMPLE 2

The consolidation rules for the mortgage and credit-card account information are the same as in Example 1, but the customer database includes a preference for Mr. Smith that mortgage account reporting information be transmitted as soon as possible. The consolidation rules include a provision giving priority to all customer preferences. In this instance, the information in the key file results in immediate distribution of the mortgage account information on January 2 and of the credit-card account information on January 4.

EXAMPLE 3

The consolidation rules according to Bank A are the same as in Example 1. Consolidation rules for Mutual Fund Company B require waiting for distribution of mortgage account information, at which time it is to be consolidated with mutual-fund reporting information. An agreement between A and B permit consolidation of information for customers common to the two. If Mutual Fund Company B sends its report of the status of the customer's mutual funds on December 31, the key file will wait until January 4 to combine the mutual-fund, mortgage, and credit-card account information. The combination January 4 date is used since the consolidation trigger is distribution of the mortgage account information. If the consolidation trigger were receipt of mortgage account information by the central host, consolidation would instead occur on January 2. The consolidation rules of A and B may thus be reconciled.

EXAMPLE 4

In some cases, the consolidation rules of A and B may be in conflict, such as when Mutual Fund Company B instead requires immediate distribution of mutual-fund account information upon its receipt by the central host with any available mortgage-account information. If the mutual-fund account information is transmitted by B on January 3, generation of the appropriate key-file entry may depend on priority rules comprised by the consolidation rules. If the rules of A are given priority, distribution of combined mutual-fund, mortgage, and credit-card account information will occur on January 4 since A's requirement to wait up to five days for credit-card account information governs. If the rules of B are given priority, distribution of combined mutual-fund and mortgage account information will occur on January 3 in accordance with B's requirement of immediate distribution, and credit-card account information will be distributed on January 4 in accordance with the nonconflicting portion of A's consolidation rules.

EXAMPLE 5

In some cases, a financial institution may wish to combine a presentation instrument with the mailing of a printed financial account. One typical example is the mailing of a reissued credit card with a monthly statement of the cardholder's account. In this example, rules may determine when to produce the reissued credit card so that it may be produced in time to be consolidated with a monthly financial statement. Further, rules can also ensure that the reissued credit card will go in a monthly statement that will arrive prior to the expiration of the cardholder's existing credit card. In this way, a cardholder may receive a reissued credit card and a monthly statement in a single mailing, rather than receiving them in two separate mailings.
Upon initiation of consolidation by the key file 326, a processing application module 328 extracts the data required to perform the consolidation from the relevant data stores 324. The processing application module 328 then uses the consolidation rules to perform the consolidation of information. Such consolidation processes may implement a predetermined setup based on the output type and file format for that output type. For example, the consolidation processes may include determining how to blend section or pages within the file output and/or for starting new sections or pages. In some instances, consolidation may also include creating a summary page that summarizes the reporting information for each of the different financial accounts. The summary page may then be included with the consolidated information when it is distributed.
The consolidated data are then formatted with a formatting application module 336 to produce a consolidated document. The formatting application module 336 may implement such processes as address cleansing, page management, weight management, white-space management, messaging, document composition, and the like. Address cleansing is a process that ensures the validity of addresses by comparing addresses received from the data stores 304 with a standardized set of addresses. Such standardized sets are generally provided by government postal-service suppliers and software for performing the cleansing is available from commercial suppliers. One example of a commercially available product that performs address cleansing is the Pitney Bowes Finalist® product, which corrects street directions, street and city spellings, U.S. state abbreviations, ZIP codes, and carrier route codes, and modifies addresses to conform to U.S. Postal Service standards for more reliable delivery. Page and weight management functions may be used to prioritize insert and advertising information, in some instances in accordance with the weight of specific items to optimize the total weight of a package according to applicable postal rates. As previously noted, the actual assembly of a package according to the desired insert and advertising information may be performed as described in U.S. patent application Ser. No. 10/028,449, which has been incorporated by reference. The white-space management process provides functionality that allows space usage on a document page to be optimized, such as by including optional items to fill blank space when consistent with the fulfillment rules 332. The messaging process permits individualized messages to be placed on a document. The document composition process comprises a control process that coordinates these various other process to build the document.
The particular use of specific processes by the formatting application module 336 may depend on the method of distribution to be used. For example, if the consolidated document is to be distributed with a postal service, the formatting application module may use all of the process to produce the consolidated document. If the consolidated document is to be distributed by electronic mail or by fax, execution of the address cleansing and weight-management processes may be omitted. In some cases, the consolidated document may be a combination of a document and a presentation instrument. For example, a consolidated mailing may include a printed financial statement along with a physical presentation instrument such as a credit card.
Once the reporting information has been formatted into a consolidated document, it is distributed by the distribution module 340. The distribution module 340 may use any desired output format to distribute the document to a variety of endpoints, such as by using any of the various distribution facilities 224 discussed in connection with FIG. 2.
The central host 200 may also comprise a reporting/archiving module 344 configured for performing reporting and/or archiving functions. The reporting/archiving module 344 may perform reporting functions by transmitting a copy of each consolidated document back to the financial entity 204 or by transmitting a summary of the information communicated to customers back to the financial entity 204. The archiving functions may be performed by storing records of the information communicated to customers in an archive data store 352. Access to the archive data store 352 may then be provided to the financial entity 204 over a secure network mechanism, such as with an Internet interface. The interface may include a variety of query tools for use by the financial entity 204. For example, the interface may permit the financial entity 204 to retrieve and reprint specific consolidated documents, which may be useful in resolving disputes with customers or in the context of other customer relations. The interface may also provide summarization tools that permit the financial entity 204 to create summaries of the archived data according to specified parameters. Such summaries may be of use to the financial entity 204 in changing reporting schedules or other operational protocols to improve interaction with customers. In some instances, portions of the archived data for specific customers may be accessible by those customers directly.
In some embodiments, the queriable archive data store 352 may be comprised by a collection of queriable data stores that represent data collected from a plurality of distinct sources of financial-transaction data. This collection of data stores may thus be considered to define a queriable database that may be maintained and administered as described in co-pending, commonly assigned U.S. patent application Ser. No. 10/193,722, entitled “METHODS AND SYSTEMS FOR ORGANIZING INFORMATION FROM MULTIPLE SOURCES,” filed Jul. 10, 2002 by Brian Friedman, the entire disclosure of which is herein incorporated by reference for all purposes.
FIG. 4 provides a schematic illustration of a hardware structure that may be used to implement the host system 200. FIG. 4 broadly illustrates how individual system elements may be implemented in a separated or more integrated manner. The host system 200 is shown comprised of hardware elements that are electrically coupled via bus 426, including a processor 402, an input device 404, an output device 406, a storage device 408, a computer-readable storage media reader 410 a, a communications system 414, a processing acceleration unit 416 such as a DSP or special-purpose processor, and a memory 418. The computer-readable storage media reader 410 a is further connected to a computer-readable storage medium 410 b, the combination comprehensively representing remote, local, fixed, and/or removable storage devices plus storage media for temporarily and/or more permanently containing computer-readable information. The communications system 414 may comprise a wired, wireless, modem, and/or other type of interfacing connection and permits data to be exchanged with the financial entities 204 and distribution facilities 224 to implement embodiments as described above.
The host system 200 also comprises software elements, shown as being currently located within working memory 420, including an operating system 424 and other code 422, such as a program designed to implement methods of the invention. It will be apparent to those skilled in the art that substantial variations may be made in accordance with specific requirements. For example, customized hardware might also be used and/or particular elements might be implemented in hardware, software (including portable software, such as applets), or both. Further, connection to other computing devices such as network input/output devices may be employed.
The correspondence between the functional illustration of the central host 200 in FIG. 3 and the hardware illustration in FIG. 4 may be understood as follows. The data stores 324, key file 326, consolidation rules 348, and fulfillment rules 332 are stored in the storage devices 408. Software to define the operation of the data transformation module 316, processing application module 328, formatting application module 336, distribution module 340, and reporting module 344 is included in the memory 418 and implemented by the processors 402.
In some instances, customer service may be enhanced with a customer interface to permit specification of customer preferences to the customer database 308. In some embodiments, this customer interaction may be integrated with a system for providing a customer with the ability to specify and change payment options associated with one or more of the financial accounts, as described in the following co-pending, commonly assigned applications, both of which are herein incorporated by reference for all purposes: U.S. patent application Ser. No. 10/168,871, entitled “METHOD AND APPARATUS FOR MAPPING SOURCES AND USES OF CONSUMER FUNDS,” filed Jun. 24, 2002 by Craig Compiano and U.S. patent application Ser. No. 10/336,671, entitled “METHOD AND APPARATUS FOR MAPPING SOURCES AND USES OF CONSUMER FUNDS,” filed Jan. 2, 2003 by Craig Compiano. FIG. 5 illustrates the interaction with the customer in such an integrated embodiment. This interaction may proceed through any suitable interaction mechanism, including through the internet, though a DTMF interface, and the like.
At block 504, an identifier is collected from the customer to authenticate the customer's identity, such as by requiring entry of a password for comparison with a password file. If the customer is properly identified at block, a menu of options is presented at block 512. The menu may be presented visually, such as by displaying it on a display device for the customer, or may be presented aurally, such as by presenting it with a prerecorded voice system. If the customer selects the payment-organization option at block 516, the system permits the customer to review and change a variety of payment options associated with one or more of the financial accounts. The payment options may include such factors as when a recurring payment is to be made, where the funds to support the recurring payment are to be obtained, how large the payment is to be, and the like. The current payment options are presented to the customer at block 528. After the options have been reviewed by the customer, they may be changed by the customer inputting new options into fields populated for that purpose. The system receives the new payment options at block 532 and updates them in the customer database 308 at block 536.
If the customer selects the information-management option selection at block 520, the system permits the customer to review and change various information-management options associated with the plurality of financial accounts. Such options dictate the customer's preferences in connection with which types of financial reporting information the customer wishes to receive and how it is to be consolidated. Thus, the current information-management options, which specify how the customer currently prefers such financial reporting information to be consolidated and distributed, are presented at block 540. After the options have been reviewed by the customer and, if desired, changed by inputting new options into fields populated for that purpose, the system obtains the new information-management options at block 544. The system updates the customer-information management options in accordance with the new options at block 552 and applies the updated options at block 552. In some cases, the customer may be a card holder and may request to have a credit card or other presentation instrument mailed with their monthly statement. In such cases, the card holder may specify this option so that the card holder will only receive a single mailing.
Thus, having described several embodiments, it will be recognized by those of skill in the art that various modifications, alternative constructions, and equivalents may be used without departing from the spirit of the invention. Accordingly, the above description should not be taken as limiting the scope of the invention, which is defined in the following claims.

Claims

1. A system for providing a presentation instrument in combination with a financial statement, the system comprising:

a host computer system,

a printer communicatively coupled to the host computer system;

a presentation instrument initializing machine communicably coupled to the host computer system; and

a mail processing machine;

wherein the host computer system is configured to determine when to consolidate the presentation instrument with the financial reporting information, to transmit instructions to the printer to print the financial reporting information, to transmit instructions to the presentation instrument initializing machine to initialize a presentation instrument and to transmit to the mail processing machine instructions to combine the presentation instrument with the printed financial reporting information.

2. A system as in claim 1, wherein the mail processing machine is configured to place the presentation instrument and the financial reporting information into an envelope.

3. A system as in claim 1, wherein the financial reporting information is printed by the printer into a monthly statement, and wherein the presentation instrument comprises a card.

4. A system as in claim 1, wherein the financial reporting information comprises a monthly statement of the account, and wherein a decision to consolidate is based on when an existing presentation instrument associated with the account will expire.

5. A system as in claim 4, wherein the host includes a rule indicating a deadline when a presentation instrument should be mailed, and wherein the host is configured to determine an appropriate monthly statement to combine with the presentation instrument based on the deadline.

6. A method for providing a presentation instrument in combination with printed financial information, the method comprising:

receiving at a host financial reporting information associated with a financial account;

receiving at the host presentation instrument delivery information for a presentation instrument associated with the financial account;

determining with the host whether to consolidate the presentation instrument with the financial reporting information;

if consolidation is determined, transmitting from the host instructions to mail the presentation instrument with the financial reporting information.

7. A method as in claim 6, wherein the financial reporting information comprises a monthly statement of the account, and wherein a decision to consolidate is based on when an existing presentation instrument associated with the account will expire.

8. A method as in claim 7, further comprising transmitting instructions from the host to produce the presentation instrument, to print the monthly statement and to combine the presentation instrument and the monthly statement in an envelope.

9. A method as in claim 8, further comprising printing the monthly statement with a printer, initializing the presentation instrument with an account identifier, and placing the monthly statement and the initialized presentation instrument into an envelope.

10. A method as in claim 7, wherein the host includes a rule indicating a deadline when a presentation instrument should be mailed, and wherein the host is configured to determine an appropriate monthly statement to combine with the presentation instrument based on the deadline.

11. A computer-readable storage medium having a computer-readable program embodied therein for directing operation of a host system including an input device, a communications system, a processor, and a storage device, wherein the computer-readable program includes instructions for operating the host system to process a financial transaction in accordance with the following:

receiving financial reporting information associated with a financial account;

receiving presentation instrument delivery information for a presentation instrument associated with the financial account;

determining whether to consolidate the presentation instrument with the financial reporting information;

if consolidation is determined, providing instructions to mail the presentation instrument with the financial reporting information.

12. The computer-readable storage medium recited in claim 11, wherein the computer-readable program further includes instructions for producing a monthly statement of the account, and to consolidate based on when an existing presentation instrument associated with the account will expire.

13. The computer-readable storage medium recited in claim 11, wherein the computer-readable program further includes instructions to produce the presentation instrument, to print the monthly statement and to combine the presentation instrument and the monthly statement in an envelope.

14. The computer-readable storage medium recited in claim 13, wherein the computer-readable program further includes instructions to print the monthly statement with a printer, to initialize the presentation instrument with an account identifier, and to place the monthly statement and the initialed presentation instrument into an envelope.

15. The computer-readable storage medium recited in claim 11, wherein the computer-readable program further includes a rule indicating a deadline when a presentation instrument should be mailed, and to determine an appropriate monthly statement to combine with the presentation instrument based on the deadline.