US20080228639A1 - System and Method for Providing Prepaid Language Interpretation Services - Google Patents

System and Method for Providing Prepaid Language Interpretation Services Download PDF

Info

Publication number
US20080228639A1
US20080228639A1 US11/929,885 US92988507A US2008228639A1 US 20080228639 A1 US20080228639 A1 US 20080228639A1 US 92988507 A US92988507 A US 92988507A US 2008228639 A1 US2008228639 A1 US 2008228639A1
Authority
US
United States
Prior art keywords
telephone
units
user
card
service
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
US11/929,885
Inventor
Craig Michael Surette
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Language Line Services Inc
Original Assignee
Language Line Services Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Language Line Services Inc filed Critical Language Line Services Inc
Priority to US11/929,885 priority Critical patent/US20080228639A1/en
Priority to US12/132,596 priority patent/US20080240388A1/en
Publication of US20080228639A1 publication Critical patent/US20080228639A1/en
Assigned to BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT reassignment BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT SECURITY AGREEMENT Assignors: LANGUAGE LINE SERVICES, INC.
Assigned to BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT reassignment BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT SECURITY AGREEMENT Assignors: LANGUAGE LINE SERVICES, INC.
Assigned to CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS ADMINISTRATIVE AGENT reassignment CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS ADMINISTRATIVE AGENT SECURITY AGREEMENT Assignors: LANGUAGE LINE SERVICES, INC.
Assigned to LANGUAGE LINE SERVICES, INC. reassignment LANGUAGE LINE SERVICES, INC. RELEASE BY SECURED PARTY (SEE DOCUMENT FOR DETAILS). Assignors: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
Assigned to LANGUAGE LINE SERVICES, INC., LANGUAGE LINE, LLC, TELE-INTERPRETERS ACQUISITION LLC reassignment LANGUAGE LINE SERVICES, INC. RELEASE BY SECURED PARTY (SEE DOCUMENT FOR DETAILS). Assignors: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH
Assigned to LANGUAGE LINE SERVICES, INC., LANGUAGE LINE, LLC, TELE-INTERPRETERS ACQUISITION LLC reassignment LANGUAGE LINE SERVICES, INC. RELEASE OF SECURITY INTEREST AT REEL/FRAME 025528/0337 Assignors: BANK OF AMERICA, N.A.
Abandoned legal-status Critical Current

Links

Images

Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/02Marketing; Price estimation or determination; Fundraising
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00Payment architectures, schemes or protocols
    • G06Q20/08Payment architectures
    • G06Q20/10Payment architectures specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems

Definitions

  • This present invention relates generally to offering language interpretation services. More specifically, the present invention relates to providing language interpretation services to users through the use of a portable access system.
  • a method in one aspect of the disclosure, provides a user with a prepaid account with a predetermined number of units for language interpretation service. Further, the method provides a live language interpretation service, through a telephone call, to the user. In addition, the method deducts one or more units from the predetermined number of units in the prepaid account based on a duration of the telephone call in addition to any units deducted by a telephone service provider for telephone service based on the duration of the telephone call.
  • a system in another aspect of the disclosure, includes a telephone utilized to communicate through a telephone call to a user. Further, the system includes a computer that stores a prepaid account, corresponding to the user, with a predetermined number of units for language interpretation service. The computer also provides a live language interpretation service, through a telephone call, to the user. Further, the computer deducts one or more units from the predetermined number of units in the prepaid account based on a duration of the telephone call in addition to any units charged by a telephone service provider for telephone service based on the duration of the telephone call.
  • a computer program product includes a computer useable medium that has a computer readable program.
  • the computer readable program when executed on a computer causes the computer to provide a user with a prepaid account with a predetermined number of units for language interpretation service. Further, the computer provides a live language interpretation service, through a telephone call, to the user. In addition, the computer deducts one or more units from the predetermined number of units in the prepaid account based on a duration of the telephone call in addition to any units deducted by a telephone service provider for telephone service based on the duration of the telephone call.
  • FIG. 1 is a table illustrating the Instant Language Access from Anywhere in the World, relating the Pre-Paid international Card, the Service, the Traveler Benefits, and the Carrier Partner benefits.
  • FIG. 2 is a table illustrating the Instant Language Access from Anywhere in the World, relating the Language Coverage for Unparallel Traveler Peace of Mind, the Service Description, the Traveler Benefits, and the Travel guard Partner Benefits
  • FIGS. 3A and 3B illustrate the front and back of a card in accordance with the invention.
  • FIG. 4 is a flow diagram of the system in relation to media (data, paper, a card, a mobile phone) accessed by the user interfacing with a computer system for obtaining the interpretation services
  • a method and system provide interpretation services to users, e.g., travelers, that is convenient and can be accessed in a very short time.
  • the system and method allow for access to live interpretation services anywhere in the world.
  • the method involves providing over the phone interpretation services to a user such as a traveler through the use of a portable system, for instance a pre-paid card, or other prepaid medium.
  • Quality, live, professional language interpretation as is offered by the method, can turn a barely discernable communication into a clearly understood conversation between people of different languages. Therefore, the method provides the user peace of mind assurance of instant language assistance from anywhere in the world by offering professional language interpretation through a service using a portable phone or a landline phone wherein the necessary criteria are met to provide essentially instantaneous interpretation.
  • Access to a designated interpreter can be, for instance, through a pre-paid calling card.
  • the language interpretation service is available in over one hundred fifty languages.
  • a pre-paid language interpretation card is given to a user, e.g., a traveler prior to departure on their trip or at the point or arrival.
  • the card has a telephone number printed on it which allows the traveler access to language interpretation services over the phone from anywhere in the world.
  • the telephone number printed on the card is preferably an 800 International number or a series of international toll free numbers compatible with countries around the world.
  • the card is pre-paid in that it provides a predefined amount of over the phone language interpretation service to the traveler.
  • the predefined amount generally corresponds to the amount of money that has been deposited “on the card”.
  • the predefined amount may be measured by the minute or unit of time
  • the pre-paid card is similar in size and appearance to a credit card and can easily be placed in a wallet or pocket, and is therefore convenient to carry at all times.
  • the card may have a code printed on it that is used to identify it from others, and used when deducting time or money from the card/account.
  • the card is re-chargeable.
  • the traveler can purchase additional time on the card with their own credit card. Minutes may have an expiration date.
  • the card offers the language interpretation service alone.
  • the pre-paid card has a dual purpose, offering international long distance calling minutes in addition to the pre-paid over the phone language interpretation service.
  • the pre-paid language card has many benefits. For instance, the pre-paid language card can be used for emergency assistance in foreign countries. Further, a traveler can use the pre-paid card to access interpretation services in a medical emergency. The method may be of great assistance in life threatening situations where doctors or nurses and patient cannot communicate. Using the pre-paid card allows for almost immediate access to language interpretation over the phone. The pre-paid card could also be used to access interpretation services to aid in border, customs, and immigration issues. The pre-paid card can certainly be used by the business traveler who needs assistance in business communication for clarity, precision, and etiquette.
  • the pre-paid language interpretation service is conveniently used by a traveler who needs to clarify directions when traveling in a foreign country, or otherwise to communicate with locals for any reason in their native language.
  • the prepaid card and method eliminate worry and risk for the English-speaking traveler.
  • a distinguishing feature of this embodiment is that the card is universally compatible with phone technology, including but not limited to wire line, payphone, cellular, and satellite telecommunications technology.
  • the international toll free and direct-dial numbers are selected to be compatible independent of technology and the call's country of origin.
  • interpretation services are accessed through a mobile phone that the traveler is given or has available. It is known that mobile phones used in the United States do not often work in foreign countries. Mobile phones are often available for rent in foreign countries. Therefore, in an alternative embodiment, pre-paid interpretation services are offered through a mobile phone. Like other mobile phones which may have a button dedicated to emergency assistance, this customized mobile phone for interpretation might have a button dedicated to language interpretation services, providing immediate connection, without dialing a number manually. In this embodiment, the person using the phone may not need to provide any type of codes or identifying information, since that information could be detected from the phone itself.
  • the card can be offered to the traveler or included as part of a travel package by their travel agent. It is foreseen that the pre-paid language cards would be offered by airlines, travel agencies, car rental companies, and travel insurance agents, as peace of mind to those planning travel abroad.
  • the card can additionally be purchased by the traveler, perhaps in a vending machine in an airport or other location, at a hotel, tourist attraction, or just about any other convenient location.
  • the system and method enable access to over the phone language interpretation services while avoiding integration issues with telecom or wireless carriers.
  • prepaid card international wireless and telecom companies forego the requirement to integrate billing systems and functionality onto their systems and platforms.
  • the result utilizing prepaid in a unique way that delivers “Risk-free” assessment of additional telecom features (in this case, a voice feature that pertains to interpretation). This approach therefore enables the client to assess new opportunities without the capital outlay or integration issues that have been barriers to the industry to date.
  • a Debit Card configuration is used which allows users to enjoy interpreter access as described and at pre-defined rates, but to have the payment debited automatically from the user's bank account or alternate source of funding.
  • Pre-authorized usage cards operate similarly to credit card payments. Users call Language Line Services to “activate” the cards including the selection of credit card payment method. Per minute and package rates are defined and selected by the user. Rates include both the international long distance and interpretation services combined. The card is therefore unique to the user and payment reflects actual usage, being automatically paid by credit card or debit card in accordance with the activation setup executed by the user.
  • the system provides a portable system wherein the user anywhere can use the pre-determined data which is either prepaid or debited immediately as interpretation is being effected through the phone system.
  • the wireless telephone By using the wireless telephone with any one or more of these payment systems, the portability is increased.
  • An additional application is for business or personal clients seeking to meter or limit their spending of Over-the-Phone Interpretation (OPI) services.
  • OPI Over-the-Phone Interpretation
  • interpreter access makes cards an educational tool, allowing 1) language students to practice their understanding of various languages and can do so regardless of geographic locale or time; 2) clearer understanding for Limited English Speakers (LEPs) to gain interpreter assistance for educational assistance regardless of locale or time.
  • LEPs Limited English Speakers
  • a method of offering a portable language interpretation service to users involves offering the user a card.
  • the card has access to units of language interpretation service.
  • Language interpretation services are provided to the user at the telephone number specified on the card. Units are accessed in relation to the card as units are used for the interpretation.
  • the user can use a mobile telephone having access to a language interpretation service associated with it.
  • a telephone number is called for accessing the telephone to the language interpretation service.
  • the system and method are also directed to the integration of the language interpretation service into the telephone services provided by the telephone company, preferably the mobile telephone company.
  • the card has data relating to a number of units of language interpretation service associated with it, and a telephone number to call on the card for said language interpretation services.
  • the card has data for providing access to language interpretation services to the user at the telephone number specified on the card.
  • a computerized system permits a relationship with the card data for assessing minutes or other units of measure from data related to the card as units are used for the interpretation service.
  • a portable language interpretation service to users includes offering the user through a telephone company access to units of language interpretation service. There is a predetermined number to call for said language interpretation services. Language interpretation services are provided to the user at the predetermined number; and units are charged in relation to units used for the interpretation.
  • the telephone company is ideally a mobile telephone company, and the user accesses the telephone company through a mobile telephone.
  • the user can be provided with one of a prepaid calling card, a debit card or a credit card to effect payment for the units to the language interpretation service.
  • a prepaid calling card a debit card or a credit card to effect payment for the units to the language interpretation service.
  • the user is charged on account to a predetermined subscribers telephone account to effect payment for the units to the language interpretation service.
  • the user or traveler is offered a card to carry with them.
  • the card has a number of units, usually time based and usually minutes, of language interpretation service associated with it. In some cases there is in addition a number of units or time based element such as minutes of telephone time. There is also a telephone number to call printed on the card for said language interpretation services.
  • Language interpretation services are provided to the traveler at the telephone number specified on the card.
  • a system deducts minutes or other unit of measure from the card as used for the interpretation and/or the telephone time.
  • the card is a combination card and can be used for either telephone services or the interpretation services or the interpretation services co-jointly with the telephone services.
  • the card can be language specific, and the telephone number printed on the card is specific to a certain language. In other cases, the telephone number offers a general language interpretation service, and the user must specify what language is desired once they call.
  • the data relating to the service is a mobile telephone.
  • the mobile telephone has a number of minutes of language interpretation service associated with it in addition to a number of minutes of telephone time.
  • the telephone number to call can be programmed into the phone and be accessed by pressing a single button on the mobile phone.
  • the commercialization of the interpretation feature for the wireless carrier is the addition of the interpretation feature, and integrated the interpretation service onto their service platform.
  • Wireless provider feature is a pay as you go model and embedded into the format of the wireless service used by a wireless subscriber. IN some situations especially in the wireless phone mode the interpretation service is available due to the prepaid card, debit card, or ongoing service access contracted in advance by the user and the wireless telephone company
  • the card or telephone is rechargeable in the sense that extra commercial credit is applied to the dedicated data or telephone number or dedicated telephone to provide additional minutes for at least one of the language interpretation service or the telephone time.
  • the language interpretation service access should expire after a predetermined time from an initial activation.
  • the system provides for on-demand pre-paid language interpretation service.
  • a user has, is given or purchases prepaid access data.
  • the data has a number of minutes of language interpretation service associated with it in addition to a number of minutes of telephone time.
  • the user calls the telephone number, and the system assesses the interpretation minutes available to the user associated with that data. If there is a sufficient amount of interpretation time available, the user is essentially instantaneously connected to an interpreter to provide essentially instantaneous interpretation services.
  • the medium can comprise a card for a user to carry with them.
  • the card has data relating to a number of minutes of language interpretation service. Additionally, there can be associated with it a number of minutes of telephone time and a telephone number to call printed on the card for said language interpretation services.
  • the card has data for providing access to language interpretation services to the user at the telephone number specified on the card.
  • a computerized system permits a relationship with the card data for deducting minutes or other unit of measure from data related to the card as time is used for at least one of the interpretation time or telephone time.
  • the medium can be a record of the data relevant to the particular user, telephone number, and the language interpretation service.
  • a mobile telephone may contain that data, or the data can be contained on a prepaid card, such as a telephone card.
  • a prepaid card such as a telephone card.
  • the telephone namely a mobile, cellular or wireless telephone, can also be enabled to conduct telephoning to numbers unrelated to the interpretation service.
  • a traveler's language assistance/assurance card facilitates business communication, convenience, and peace of mind.
  • a pre-paid card which can be distributed as a free promotion or be for re-sale is provided for or to travel customers.
  • Access to the language interpretation service can be through an 800 International Number or some other toll free number.
  • Over-the-phone interpretation only or International Long Distance (LD) and Over the Phone Interpretation (OPI) are combined on a single card.
  • the card can be re-chargeable for additional OPI or LD.
  • the re-charge can be effected via a credit card.
  • time limit associated with the active life of the card. Ideally, this can be six months after activation.
  • the card provides the benefit of live interpreters to English speaking individuals, others traveling abroad to foreign-language countries, or foreigners traveling to the US. It can have many uses, e.g., Emergency Assistance; to aid in border, customs and immigration issues; assist in business communication for clarity, precision and etiquette; help clarify directions; communicate with locals for any reason in their native language; or eliminate worry and risk for the English-speaking Travelers.
  • This card is a pre-paid language assistance card.
  • the card can be a combination card and either over-the-phone interpretation only or International Long Distance and OPI combined.
  • a logo/marketing message could be on the card as well as Language Line ServicesTM
  • Prepaid OPI cards address travelers concerned with the risks of being unable to communicate while abroad. Cards are positioned as a complement to international long distance (LD) cards and deliver interpreters from anywhere carrier partner provides LD access.
  • Prepaid OPI card can be configured to be stand-alone card or blended with international long distance.
  • An OPI card or portion of the card will expire six months or some defined period of time after activation and have a preset amount of OPI minutes.
  • a voice feature can be added to the card and co-branded. For instance, the name of card can be Travel Interpreter.
  • the method and system provide a “Communication assurance” for travelers. It addresses a perceived risk of not being able to communicate rather than the actual need of accessing an interpreter. Simplicity of user access is based on consumer familiarity of existing prepaid calling card products. To partners, retailers and distributors, the card adds a value-add travel product that generates incremental revenues at attractive margins.
  • Card users call an international 800 line and choose option for LD or OPI. They set the number of OPI minutes per card from abroad. If the minute limit is exceeded, carrier partner system allows for card to be re-charged at a higher-per-minute-rate. The card is disposable and expires six months after activation.
  • LLS Language Line Services, Inc.
  • Live Cards An example for Live Cards, is that revenue is recognized at time of sale from Carrier Partner or direct LLS sales organization. Per-minute recharge revenue are collected monthly from Partner Carrier. The ability to track cards and authenticate revenue received for live/active cards is attained.
  • In-Field Activated Cards revenue is generated at Point-of-Sale.
  • Cards are activated in-field (carrier service).
  • System integration is required to activate OPI access in parallel with receipt of revenue.
  • Per-minute recharge revenue is collected monthly from the Partner Carrier. The ability to track cards and authenticate revenue received for live/active cards is attained.
  • a “communication assurance” is provided for users. Simplicity of user access through the portability of the access media, and as further supplemented by the wireless telephone is based on consumer familiarity of prepaid products, or services such as a debit or credit authorized authority with a telephone company providing access to the interpreter service or as a pre-arranged contract associated with the wireless access. To the Wireless Partner there is a lucrative revenue opportunity without infrastructure obstacles or integration costs. Likewise, for instance, the provider of language learning, can also earn revenue since the student can use the portability accessible interpretation facility to access language lessons and exercise the foreign language. In one embodiment of the invention, as a retail card, English is the base language. There can be a retail for International Wireless Carrier. International LD is not included.
  • a client dials “for-fee” international number to LLS (provided by Partner).
  • the card has a branded front-end greeting; “promotional pitch” capability available via recorded messaging.
  • the User enters Prepaid Card number and PIN.
  • the user utilizes/trials OPI.
  • the card expires at a predetermined time, for instance x months, after initiation.
  • the international traveler's concern about the inability to communicate while abroad is satisfied.
  • the prepaid card program is for foreign nationals visiting the US and other English-speaking countries to provide instant interpreter access.
  • To the international traveler there is “Communication assurance” for foreign national travelers while in the US.
  • There is simplicity of user access based on consumer familiarity of prepaid products.
  • the Retail Card uses the foreign languages as base languages. These are, for instance: Spanish, Japanese, German, French, Portuguese, Italian, Cantonese/Mandarin. These are the Top visitors to the US. Source: Travel Industry Association of America, 2000. The card provides domestic LD to LLS. Travel industry distributors offer Prepaid In-Language OPI cards at POS. Top 7 languages offered on cards, all printed in-language. Cards offer “International access to interpreters from anywhere in the United States/Canada/UK/Australia.” Physical card (PET) conveys Card & PIN numbers as well as instructions (for instance the Sprint “Pocket Interpreter”)
  • the Client dials in-language LLS 1-800 number. In-language front-end greeting; “promotional pitch” capability available via recorded messaging.
  • the User enters Prepaid Card number and PIN, and utilizes OPI. Cards expire at x months

Abstract

A method is provided. The method provides a user with a prepaid account with a predetermined number of units for language interpretation service. Further, the method provides a live language interpretation service, through a telephone call, to the user. In addition, the method deducts one or more units from the predetermined number of units in the prepaid account based on a duration of the telephone call in addition to any units deducted by a telephone service provider for telephone service based on the duration of the telephone call.

Description

    RELATED APPLICATIONS
  • This application is a continuation application of U.S. patent application Ser. No. 10/618,150 entitled “System and Method for Offering Portable Language Interpretation Services,” filed on Jul. 10, 2003, the content of which is incorporated herein by reference in its entirety, which claims priority to U.S. Provisional Application No. 60/395,963, entitled “System and Method for Offering Portable Language Interpretation Services”, filed on Jul. 12, 2002 which is incorporated herein by reference in its entirety.
  • BACKGROUND
  • 1. Field
  • This present invention relates generally to offering language interpretation services. More specifically, the present invention relates to providing language interpretation services to users through the use of a portable access system.
  • 2. General Background
  • Many travelers find that a major obstacle in traveling abroad is communication in countries where they do not speak the native language. Previous approaches have been made to provide interpretation services to travelers. However, the previous approaches are not always convenient. Many people purchase foreign language dictionaries for the purpose of interpretation when traveling abroad. However, this approach is certainly awkward in attempting a conversation and quite time consuming to use. It also adds to what a traveler has to carry around on a daily basis. Electronic devices are also available that offer interpretation based on what is typed on a small keyboard. This too can be time consuming and is not always convenient. There is also a system which is known as Language Line Services™ (LLS).
  • This does provide interpretation services over the phone to businesses and some persons who are set up with pre-authorized accounts and accessible from only the US, UK, Canada and Japan. If used by consumers and with a requirement from a broad range of countries, a credit card would be required, and the access time and approval of credit card terms inserts a delay which is often unacceptable. Moreover the credit card model for payment is not an optimum business model. It is thus limited in use and is not a prepaid service.
  • SUMMARY
  • In one aspect of the disclosure, a method is provided. The method provides a user with a prepaid account with a predetermined number of units for language interpretation service. Further, the method provides a live language interpretation service, through a telephone call, to the user. In addition, the method deducts one or more units from the predetermined number of units in the prepaid account based on a duration of the telephone call in addition to any units deducted by a telephone service provider for telephone service based on the duration of the telephone call.
  • In another aspect of the disclosure, a system is provided. The system includes a telephone utilized to communicate through a telephone call to a user. Further, the system includes a computer that stores a prepaid account, corresponding to the user, with a predetermined number of units for language interpretation service. The computer also provides a live language interpretation service, through a telephone call, to the user. Further, the computer deducts one or more units from the predetermined number of units in the prepaid account based on a duration of the telephone call in addition to any units charged by a telephone service provider for telephone service based on the duration of the telephone call.
  • In yet another aspect of the disclosure, a computer program product is provided. The computer program product includes a computer useable medium that has a computer readable program. The computer readable program when executed on a computer causes the computer to provide a user with a prepaid account with a predetermined number of units for language interpretation service. Further, the computer provides a live language interpretation service, through a telephone call, to the user. In addition, the computer deducts one or more units from the predetermined number of units in the prepaid account based on a duration of the telephone call in addition to any units deducted by a telephone service provider for telephone service based on the duration of the telephone call.
  • BRIEF DESCRIPTION OF THE DRAWINGS
  • The above-mentioned features of the present invention will become more apparent with reference to the following description taken in conjunction with the accompanying drawings wherein like reference numerals denote like elements and in which:
  • FIG. 1 is a table illustrating the Instant Language Access from Anywhere in the World, relating the Pre-Paid international Card, the Service, the Traveler Benefits, and the Carrier Partner benefits.
  • FIG. 2 is a table illustrating the Instant Language Access from Anywhere in the World, relating the Language Coverage for Unparallel Traveler Peace of Mind, the Service Description, the Traveler Benefits, and the Travel guard Partner Benefits
  • FIGS. 3A and 3B illustrate the front and back of a card in accordance with the invention.
  • FIG. 4 is a flow diagram of the system in relation to media (data, paper, a card, a mobile phone) accessed by the user interfacing with a computer system for obtaining the interpretation services
  • DETAILED DESCRIPTION
  • A method and system provide interpretation services to users, e.g., travelers, that is convenient and can be accessed in a very short time. The system and method allow for access to live interpretation services anywhere in the world. Specifically, the method involves providing over the phone interpretation services to a user such as a traveler through the use of a portable system, for instance a pre-paid card, or other prepaid medium. Quality, live, professional language interpretation, as is offered by the method, can turn a barely discernable communication into a clearly understood conversation between people of different languages. Therefore, the method provides the user peace of mind assurance of instant language assistance from anywhere in the world by offering professional language interpretation through a service using a portable phone or a landline phone wherein the necessary criteria are met to provide essentially instantaneous interpretation. Access to a designated interpreter can be, for instance, through a pre-paid calling card. The language interpretation service is available in over one hundred fifty languages.
  • Accordingly, in an exemplary embodiment, a pre-paid language interpretation card is given to a user, e.g., a traveler prior to departure on their trip or at the point or arrival. The card has a telephone number printed on it which allows the traveler access to language interpretation services over the phone from anywhere in the world. The telephone number printed on the card is preferably an 800 International number or a series of international toll free numbers compatible with countries around the world. The card is pre-paid in that it provides a predefined amount of over the phone language interpretation service to the traveler. The predefined amount generally corresponds to the amount of money that has been deposited “on the card”. The predefined amount may be measured by the minute or unit of time
  • The pre-paid card is similar in size and appearance to a credit card and can easily be placed in a wallet or pocket, and is therefore convenient to carry at all times. The card may have a code printed on it that is used to identify it from others, and used when deducting time or money from the card/account.
  • The card is re-chargeable. When the pre-paid amount associated with the card runs out, or comes close to being gone, the traveler can purchase additional time on the card with their own credit card. Minutes may have an expiration date.
  • In one embodiment, the card offers the language interpretation service alone. In an alternative embodiment, the pre-paid card has a dual purpose, offering international long distance calling minutes in addition to the pre-paid over the phone language interpretation service.
  • Never before has a pre-paid live language interpretation service been offered. The pre-paid language card has many benefits. For instance, the pre-paid language card can be used for emergency assistance in foreign countries. Further, a traveler can use the pre-paid card to access interpretation services in a medical emergency. The method may be of great assistance in life threatening situations where doctors or nurses and patient cannot communicate. Using the pre-paid card allows for almost immediate access to language interpretation over the phone. The pre-paid card could also be used to access interpretation services to aid in border, customs, and immigration issues. The pre-paid card can certainly be used by the business traveler who needs assistance in business communication for clarity, precision, and etiquette. The pre-paid language interpretation service is conveniently used by a traveler who needs to clarify directions when traveling in a foreign country, or otherwise to communicate with locals for any reason in their native language. Generally, the prepaid card and method eliminate worry and risk for the English-speaking traveler.
  • A distinguishing feature of this embodiment is that the card is universally compatible with phone technology, including but not limited to wire line, payphone, cellular, and satellite telecommunications technology. The international toll free and direct-dial numbers are selected to be compatible independent of technology and the call's country of origin.
  • In another embodiment, interpretation services are accessed through a mobile phone that the traveler is given or has available. It is known that mobile phones used in the United States do not often work in foreign countries. Mobile phones are often available for rent in foreign countries. Therefore, in an alternative embodiment, pre-paid interpretation services are offered through a mobile phone. Like other mobile phones which may have a button dedicated to emergency assistance, this customized mobile phone for interpretation might have a button dedicated to language interpretation services, providing immediate connection, without dialing a number manually. In this embodiment, the person using the phone may not need to provide any type of codes or identifying information, since that information could be detected from the phone itself.
  • The system and method also have implications on the way that travel agents or travel related companies do business. For example, the card can be offered to the traveler or included as part of a travel package by their travel agent. It is foreseen that the pre-paid language cards would be offered by airlines, travel agencies, car rental companies, and travel insurance agents, as peace of mind to those planning travel abroad. The card can additionally be purchased by the traveler, perhaps in a vending machine in an airport or other location, at a hotel, tourist attraction, or just about any other convenient location.
  • The system and method enable access to over the phone language interpretation services while avoiding integration issues with telecom or wireless carriers. By utilizing the prepaid card, international wireless and telecom companies forego the requirement to integrate billing systems and functionality onto their systems and platforms. The result: utilizing prepaid in a unique way that delivers “Risk-free” assessment of additional telecom features (in this case, a voice feature that pertains to interpretation). This approach therefore enables the client to assess new opportunities without the capital outlay or integration issues that have been barriers to the industry to date.
  • Another embodiment of this card is for alternative payment methods in which to access interpretation, whether domestically or internationally. A Debit Card configuration is used which allows users to enjoy interpreter access as described and at pre-defined rates, but to have the payment debited automatically from the user's bank account or alternate source of funding. Pre-authorized usage cards operate similarly to credit card payments. Users call Language Line Services to “activate” the cards including the selection of credit card payment method. Per minute and package rates are defined and selected by the user. Rates include both the international long distance and interpretation services combined. The card is therefore unique to the user and payment reflects actual usage, being automatically paid by credit card or debit card in accordance with the activation setup executed by the user.
  • As such the system provides a portable system wherein the user anywhere can use the pre-determined data which is either prepaid or debited immediately as interpretation is being effected through the phone system. By using the wireless telephone with any one or more of these payment systems, the portability is increased.
  • Applications for non-travelers seeking interpreters for communication purposes whether abroad or at home are also within the scope of the invention. The same application holds true for domestic interpretation, assisting non-English speaking residents to communicate in English-speaking countries, i.e. Spanish residents seeking a communication tool for use within the United States. The same is true of all language-based solutions in any country delivered through the convenience of card access.
  • An additional application is for business or personal clients seeking to meter or limit their spending of Over-the-Phone Interpretation (OPI) services. Use of card formats limits use to the amount of time loaded or authorized, thereby making the card a cost containment tool.
  • Yet a further application is a portable system, where for instance a card delivery is used that also makes interpreter access viable for educational applications. Predefined units of interpreter access make cards an educational tool, allowing 1) language students to practice their understanding of various languages and can do so regardless of geographic locale or time; 2) clearer understanding for Limited English Speakers (LEPs) to gain interpreter assistance for educational assistance regardless of locale or time. Further, commercial applications have been identified in military, legal, healthcare, and emergency services environments where authorized access to interpretation services with predefined units of usage are required.
  • DETAILED DESCRIPTION
  • Descriptions of exemplary embodiments are provided. It is to be understood that other embodiments may be utilized and structural and functional changes may be made without departing from the respective scope of the present invention.
  • There is provided a method and system of offering pre-paid language interpretation service to users such as travelers. Although the invention is described largely in reference to a traveler, the invention is not intended to be so limited. A method of offering a portable language interpretation service to users involves offering the user a card. The card has access to units of language interpretation service. There is a telephone number to call on the card for said language interpretation services. Language interpretation services are provided to the user at the telephone number specified on the card. Units are accessed in relation to the card as units are used for the interpretation.
  • The user can use a mobile telephone having access to a language interpretation service associated with it. A telephone number is called for accessing the telephone to the language interpretation service.
  • The system and method are also directed to the integration of the language interpretation service into the telephone services provided by the telephone company, preferably the mobile telephone company.
  • There can also be a medium which is a card for a user. The card has data relating to a number of units of language interpretation service associated with it, and a telephone number to call on the card for said language interpretation services. The card has data for providing access to language interpretation services to the user at the telephone number specified on the card. A computerized system permits a relationship with the card data for assessing minutes or other units of measure from data related to the card as units are used for the interpretation service.
  • A portable language interpretation service to users includes offering the user through a telephone company access to units of language interpretation service. There is a predetermined number to call for said language interpretation services. Language interpretation services are provided to the user at the predetermined number; and units are charged in relation to units used for the interpretation. The telephone company is ideally a mobile telephone company, and the user accesses the telephone company through a mobile telephone.
  • The user can be provided with one of a prepaid calling card, a debit card or a credit card to effect payment for the units to the language interpretation service. Alternatively the user is charged on account to a predetermined subscribers telephone account to effect payment for the units to the language interpretation service.
  • In one form the user or traveler is offered a card to carry with them. The card has a number of units, usually time based and usually minutes, of language interpretation service associated with it. In some cases there is in addition a number of units or time based element such as minutes of telephone time. There is also a telephone number to call printed on the card for said language interpretation services.
  • Language interpretation services are provided to the traveler at the telephone number specified on the card. As used, a system deducts minutes or other unit of measure from the card as used for the interpretation and/or the telephone time.
  • In some cases the card is a combination card and can be used for either telephone services or the interpretation services or the interpretation services co-jointly with the telephone services.
  • The card can be language specific, and the telephone number printed on the card is specific to a certain language. In other cases, the telephone number offers a general language interpretation service, and the user must specify what language is desired once they call. Commercially there is the step of offering the user the card by including the card in a travel package. This can include travel assurance packages, such as an air travel ticket; travel insurance; and pre-paid interpretation services through to a long-distance “calling” card medium. It can further include accident insurance, car rental, and accommodations.
  • In another form, instead of a card, the data relating to the service is a mobile telephone. The mobile telephone has a number of minutes of language interpretation service associated with it in addition to a number of minutes of telephone time. There is a telephone number to call programmed into the telephone for speed dial connecting to obtain language interpretation services. The telephone number to call can be programmed into the phone and be accessed by pressing a single button on the mobile phone. The commercialization of the interpretation feature for the wireless carrier is the addition of the interpretation feature, and integrated the interpretation service onto their service platform. Wireless provider feature is a pay as you go model and embedded into the format of the wireless service used by a wireless subscriber. IN some situations especially in the wireless phone mode the interpretation service is available due to the prepaid card, debit card, or ongoing service access contracted in advance by the user and the wireless telephone company
  • The card or telephone is rechargeable in the sense that extra commercial credit is applied to the dedicated data or telephone number or dedicated telephone to provide additional minutes for at least one of the language interpretation service or the telephone time. The language interpretation service access should expire after a predetermined time from an initial activation.
  • As such, the system provides for on-demand pre-paid language interpretation service. A user has, is given or purchases prepaid access data. The data has a number of minutes of language interpretation service associated with it in addition to a number of minutes of telephone time. The user calls the telephone number, and the system assesses the interpretation minutes available to the user associated with that data. If there is a sufficient amount of interpretation time available, the user is essentially instantaneously connected to an interpreter to provide essentially instantaneous interpretation services.
  • By the term “essentially instantaneous”, there is meant to be a situation where a readily available bank of interpreters established by a provider is on standby, wherein callers requesting interpretation services can be immediately or within less than thirty seconds connected to the selected interpreter as soon as the validation has occurred that the medium or data has time available or prepaid for that interpretation.
  • There is thus provided a medium for offering pre-paid language interpretation service to users in combination with telephone time. The medium can comprise a card for a user to carry with them. The card has data relating to a number of minutes of language interpretation service. Additionally, there can be associated with it a number of minutes of telephone time and a telephone number to call printed on the card for said language interpretation services. The card has data for providing access to language interpretation services to the user at the telephone number specified on the card.
  • A computerized system permits a relationship with the card data for deducting minutes or other unit of measure from data related to the card as time is used for at least one of the interpretation time or telephone time.
  • In a specific form, the medium can be a record of the data relevant to the particular user, telephone number, and the language interpretation service.
  • A mobile telephone may contain that data, or the data can be contained on a prepaid card, such as a telephone card. In the telephone format, the telephone, namely a mobile, cellular or wireless telephone, can also be enabled to conduct telephoning to numbers unrelated to the interpretation service.
  • A traveler's language assistance/assurance card facilitates business communication, convenience, and peace of mind. A pre-paid card, which can be distributed as a free promotion or be for re-sale is provided for or to travel customers. Access to the language interpretation service can be through an 800 International Number or some other toll free number. Over-the-phone interpretation only or International Long Distance (LD) and Over the Phone Interpretation (OPI) are combined on a single card.
  • The card can be re-chargeable for additional OPI or LD. The re-charge can be effected via a credit card. Preferably there is time limit associated with the active life of the card. Ideally, this can be six months after activation.
  • The card provides the benefit of live interpreters to English speaking individuals, others traveling abroad to foreign-language countries, or foreigners traveling to the US. It can have many uses, e.g., Emergency Assistance; to aid in border, customs and immigration issues; assist in business communication for clarity, precision and etiquette; help clarify directions; communicate with locals for any reason in their native language; or eliminate worry and risk for the English-speaking Travelers.
  • This card is a pre-paid language assistance card. The card can be a combination card and either over-the-phone interpretation only or International Long Distance and OPI combined. A logo/marketing message could be on the card as well as Language Line Services™ Prepaid OPI cards address travelers concerned with the risks of being unable to communicate while abroad. Cards are positioned as a complement to international long distance (LD) cards and deliver interpreters from anywhere carrier partner provides LD access. Prepaid OPI card can be configured to be stand-alone card or blended with international long distance. An OPI card or portion of the card will expire six months or some defined period of time after activation and have a preset amount of OPI minutes. A voice feature can be added to the card and co-branded. For instance, the name of card can be Travel Interpreter.
  • The method and system provide a “Communication assurance” for travelers. It addresses a perceived risk of not being able to communicate rather than the actual need of accessing an interpreter. Simplicity of user access is based on consumer familiarity of existing prepaid calling card products. To partners, retailers and distributors, the card adds a value-add travel product that generates incremental revenues at attractive margins.
  • Product Description
  • Configuration 1
  • Card users call an international 800 line and choose option for LD or OPI. They set the number of OPI minutes per card from abroad. If the minute limit is exceeded, carrier partner system allows for card to be re-charged at a higher-per-minute-rate. The card is disposable and expires six months after activation.
  • Configuration 2
  • Add-on feature to calling card platform. Card users call international 800 line, option for LD or OPI. Minutes decrement at set rates depending upon which option (int'l minutes or OPI). If minute limit exceeded, carrier partner system allows for card to be re-charged at higher-per-minute-rate. Card is disposable; expires xx days after activation.
  • All published 150 languages of Language Line Services, Inc. (LLS) are available for the card. This may be augmented or modified.
  • An example for Live Cards, is that revenue is recognized at time of sale from Carrier Partner or direct LLS sales organization. Per-minute recharge revenue are collected monthly from Partner Carrier. The ability to track cards and authenticate revenue received for live/active cards is attained.
  • An example for In-Field Activated Cards, revenue is generated at Point-of-Sale. Cards are activated in-field (carrier service). System integration is required to activate OPI access in parallel with receipt of revenue. Per-minute recharge revenue is collected monthly from the Partner Carrier. The ability to track cards and authenticate revenue received for live/active cards is attained.
  • A “communication assurance” is provided for users. Simplicity of user access through the portability of the access media, and as further supplemented by the wireless telephone is based on consumer familiarity of prepaid products, or services such as a debit or credit authorized authority with a telephone company providing access to the interpreter service or as a pre-arranged contract associated with the wireless access. To the Wireless Partner there is a lucrative revenue opportunity without infrastructure obstacles or integration costs. Likewise, for instance, the provider of language learning, can also earn revenue since the student can use the portability accessible interpretation facility to access language lessons and exercise the foreign language. In one embodiment of the invention, as a retail card, English is the base language. There can be a retail for International Wireless Carrier. International LD is not included. A client dials “for-fee” international number to LLS (provided by Partner). The card has a branded front-end greeting; “promotional pitch” capability available via recorded messaging. The User enters Prepaid Card number and PIN. The user utilizes/trials OPI. The card expires at a predetermined time, for instance x months, after initiation.
  • In another embodiment there is an English Service for US International Wireless Users Abroad. Cards are sold from Wireless Carrier to subscriber; and cards can be physical or virtual. Users use the card based on Wireless Partner access and “for-fee” airtime back to the US. A User calls Wireless Partner's for-fee phone number. Caller enters LLS standard automated front-end. The User enters Card number and PIN on LLS front-end to access OPI. The Caller then uses some or all of the prepaid OPI minutes. At 1 minute remaining, system whispers warning. At expiry of minutes, call routed to EAP to take credit card information for additional minutes. If client elects additional minutes and credit card information taken, caller is re-connected to the interpreter. Otherwise, the call is terminated.
  • Cards for Foreign Nationals
  • The international traveler's concern about the inability to communicate while abroad is satisfied. The prepaid card program is for foreign nationals visiting the US and other English-speaking countries to provide instant interpreter access. To the international traveler there is “Communication assurance” for foreign national travelers while in the US. There is simplicity of user access based on consumer familiarity of prepaid products.
  • 1. Product Description
  • The Retail Card uses the foreign languages as base languages. These are, for instance: Spanish, Japanese, German, French, Portuguese, Italian, Cantonese/Mandarin. These are the Top visitors to the US. Source: Travel Industry Association of America, 2000. The card provides domestic LD to LLS. Travel industry distributors offer Prepaid In-Language OPI cards at POS. Top 7 languages offered on cards, all printed in-language. Cards offer “International access to interpreters from anywhere in the United States/Canada/UK/Australia.” Physical card (PET) conveys Card & PIN numbers as well as instructions (for instance the Sprint “Pocket Interpreter”)
  • The Client dials in-language LLS 1-800 number. In-language front-end greeting; “promotional pitch” capability available via recorded messaging. The User enters Prepaid Card number and PIN, and utilizes OPI. Cards expire at x months
  • User calls LLS on in-language 1-800 line. Caller enters LLS automated front-end in-language. User enters Card number and PIN on LLS front-end to access OPI. Caller then uses some or all of the prepaid OPI minutes. At 1 minute remaining, system whispers warning (in-language). At expiry of minutes, call routed to EAP with interpreter on-line to take credit card information for additional minutes. If client elects additional minutes and credit card information is taken, caller resumes with interpreter. Otherwise, the call is terminated.
  • Cards are sold and channeled to travel industry, travel insurance entities and the like.
  • The description of exemplary embodiments has been presented for the purposes of illustration and description. They are not intended to be exhaustive or to limit the invention to the precise forms disclosed. Many modifications and variations are possible in light of the teachings herein.

Claims (20)

1. A method comprising:
providing a user with a prepaid account with a predetermined number of units for language interpretation service;
providing a live language interpretation service, through a telephone call, to the user; and
deducting one or more units from the predetermined number of units in the prepaid account based on a duration of the telephone call in addition to any units deducted by a telephone service provider for telephone service based on the duration of the telephone call.
2. The method of claim 1, wherein the user utilizes a mobile telephone for the telephone call.
3. The method of claim 1, wherein the user utilizes a landline telephone for the telephone call.
4. The method of claim 1, wherein the units deducted by the telephone service provider are for domestic telephone calls.
5. The method of claim 1, wherein the units deducted by the telephone service provider are for international telephone calls.
6. The method of claim 1, further comprising receiving, from the user during the telephone call, an indication of a specific language to be interpreted.
7. The method of claim 1, further comprising receiving, from the user, payment via a credit card for the predetermined number of units for the language interpretation service.
8. The method of claim 1, further comprising receiving, from the user, payment via a debit card for the predetermined number of units for the language interpretation service.
9. The method of claim 1, wherein the predetermined number of units are measured in minutes.
10. The method of claim 1, wherein the units deducted by the telephone service provider are measured in minutes.
11. A system comprising:
a telephone utilized to communicate through a telephone call to a user; and
a computer that stores a prepaid account, corresponding to the user, with a predetermined number of units for language interpretation service, provides a live language interpretation service, through a telephone call, to the user, and deducts one or more units from the predetermined number of units in the prepaid account based on a duration of the telephone call in addition to any units charged by a telephone service provider for telephone service based on the duration of the telephone call.
12. The system of claim 11, wherein the user utilizes a mobile telephone for the telephone call.
13. The system of claim 11, wherein the user utilizes a landline telephone for the telephone call.
14. The method of claim 11, wherein the units deducted by the telephone service provider are for domestic telephone calls.
15. The method of claim 11, wherein the units deducted by the telephone service provider are for international telephone calls.
16. The method of claim 11, further comprising receiving, from the user, payment via a credit card for the predetermined number of units for the language interpretation service.
17. The method of claim 11, further comprising receiving, from the user, payment via a debit card for the predetermined number of units for the language interpretation service.
18. A computer program product comprising a computer useable medium having a computer readable program, wherein the computer readable program when executed on a computer causes the computer to:
provide a user with a prepaid account with a predetermined number of units for language interpretation service;
provide a live language interpretation service, through a telephone call, to the user; and
deduct one or more units from the predetermined number of units in the prepaid account based on a duration of the telephone call in addition to any units deducted by a telephone service provider for telephone service based on the duration of the telephone call.
19. The computer program product of claim 18, wherein the computer readable program when executed on the computer further causes the computer to receive, from the user, payment via a credit card for the predetermined number of units for the language interpretation service.
20. The computer program product of claim 18, wherein the computer readable program when executed on the computer further causes the computer to receive, from the user, payment via a debit card for the predetermined number of units for the language interpretation service.
US11/929,885 2002-07-12 2007-10-30 System and Method for Providing Prepaid Language Interpretation Services Abandoned US20080228639A1 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
US11/929,885 US20080228639A1 (en) 2002-07-12 2007-10-30 System and Method for Providing Prepaid Language Interpretation Services
US12/132,596 US20080240388A1 (en) 2002-07-12 2008-06-03 System and Method for Providing Prepaid Language Interpretation Services

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US39596302P 2002-07-12 2002-07-12
US10/618,150 US7376415B2 (en) 2002-07-12 2003-07-10 System and method for offering portable language interpretation services
US11/929,885 US20080228639A1 (en) 2002-07-12 2007-10-30 System and Method for Providing Prepaid Language Interpretation Services

Related Parent Applications (1)

Application Number Title Priority Date Filing Date
US10/618,150 Continuation US7376415B2 (en) 2002-07-12 2003-07-10 System and method for offering portable language interpretation services

Related Child Applications (1)

Application Number Title Priority Date Filing Date
US12/132,596 Continuation US20080240388A1 (en) 2002-07-12 2008-06-03 System and Method for Providing Prepaid Language Interpretation Services

Publications (1)

Publication Number Publication Date
US20080228639A1 true US20080228639A1 (en) 2008-09-18

Family

ID=30118561

Family Applications (3)

Application Number Title Priority Date Filing Date
US10/618,150 Expired - Fee Related US7376415B2 (en) 2002-07-12 2003-07-10 System and method for offering portable language interpretation services
US11/929,885 Abandoned US20080228639A1 (en) 2002-07-12 2007-10-30 System and Method for Providing Prepaid Language Interpretation Services
US12/132,596 Abandoned US20080240388A1 (en) 2002-07-12 2008-06-03 System and Method for Providing Prepaid Language Interpretation Services

Family Applications Before (1)

Application Number Title Priority Date Filing Date
US10/618,150 Expired - Fee Related US7376415B2 (en) 2002-07-12 2003-07-10 System and method for offering portable language interpretation services

Family Applications After (1)

Application Number Title Priority Date Filing Date
US12/132,596 Abandoned US20080240388A1 (en) 2002-07-12 2008-06-03 System and Method for Providing Prepaid Language Interpretation Services

Country Status (3)

Country Link
US (3) US7376415B2 (en)
AU (1) AU2003251863A1 (en)
WO (1) WO2004008438A1 (en)

Families Citing this family (23)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2382749B (en) * 2001-11-28 2005-12-07 Nokia Mobile Developments Call routing
US7509117B2 (en) * 2002-05-31 2009-03-24 Nokia Corporation Apparatus, and associated method, for notifying a user in a radio communication system of a commercially-related transaction
US7376415B2 (en) 2002-07-12 2008-05-20 Language Line Services, Inc. System and method for offering portable language interpretation services
US6999758B2 (en) * 2003-05-06 2006-02-14 Ocmc, Inc. System and method for providing communications services
US20060073808A1 (en) * 2004-09-20 2006-04-06 Buchert Claude C System and method for control of air time of communication devices
US8121261B2 (en) * 2005-08-24 2012-02-21 Verizon Business Global Llc Systems and methods for providing interpretation services
US7792276B2 (en) * 2005-09-13 2010-09-07 Language Line Services, Inc. Language interpretation call transferring in a telecommunications network
US7894596B2 (en) * 2005-09-13 2011-02-22 Language Line Services, Inc. Systems and methods for providing language interpretation
US8023626B2 (en) * 2005-09-13 2011-09-20 Language Line Services, Inc. System and method for providing language interpretation
US7529352B2 (en) * 2005-09-22 2009-05-05 Intrado Inc. System and method to provide local service for all emergency services numbers and to provide language assistance for calls to such numbers
US20070133767A1 (en) * 2005-12-09 2007-06-14 American Telecom Services, Inc. Apparatus, system, method and computer program product for pre-paid long distance telecommunications
US20080089499A1 (en) * 2005-12-09 2008-04-17 American Telecom Services, Inc. Apparatus, System, Method and Computer Program Product for Pre-Paid Long Distance Telecommunications and Charitable Fee Sharing
US20070239625A1 (en) * 2006-04-05 2007-10-11 Language Line Services, Inc. System and method for providing access to language interpretation
US7593523B2 (en) * 2006-04-24 2009-09-22 Language Line Services, Inc. System and method for providing incoming call distribution
US20080043949A1 (en) * 2006-07-21 2008-02-21 Primanova International, Inc. Prepaid telephone calling card audio advertising system and method patent: system and method to broadcast a pre-recorded audio promotional message (advertising, commercial, announcement, or other related activities) through a prepaid telephone calling card
AU2012201145B2 (en) * 2006-09-14 2014-02-20 Language Line Services, Inc. Language interpretation service for incoming caller
US7773738B2 (en) * 2006-09-22 2010-08-10 Language Line Services, Inc. Systems and methods for providing relayed language interpretation
US7634432B2 (en) * 2007-03-29 2009-12-15 Language Line Services, Inc. Systems and methods for providing employee compensation
WO2009073194A1 (en) 2007-12-03 2009-06-11 Samuel Joseph Wald System and method for establishing a conference in tow or more different languages
US8374325B2 (en) * 2008-09-16 2013-02-12 Shawn N. Robotka Bilingual communication system
US20100205074A1 (en) * 2009-02-06 2010-08-12 Inventec Corporation Network leasing system and method thereof
US8788571B2 (en) * 2009-11-03 2014-07-22 Language Line Services, Inc. Apparatus and method that provide data communication
EP2677487A4 (en) * 2011-02-15 2016-07-06 Fujitsu Ltd Operator selection device, operator selection program, and operator selection method

Citations (26)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4706275A (en) * 1985-11-13 1987-11-10 Aerotel Ltd. Telephone system
US5353335A (en) * 1992-08-03 1994-10-04 At&T Bell Laboratories Multilingual prepaid telephone system
US5392343A (en) * 1992-11-10 1995-02-21 At&T Corp. On demand language interpretation in a telecommunications system
US5825863A (en) * 1995-12-11 1998-10-20 Walker Asset Management Limited Partnership Prepaid limited usage calling card
US5875422A (en) * 1997-01-31 1999-02-23 At&T Corp. Automatic language translation technique for use in a telecommunications network
US5884246A (en) * 1996-12-04 1999-03-16 Transgate Intellectual Properties Ltd. System and method for transparent translation of electronically transmitted messages
US5884972A (en) * 1996-12-18 1999-03-23 Bertrand Faure Sitztechnik Gmbh & Co. Kg Latching device for locking backrest of tilt-adjustable motor vehicle seat
US6038292A (en) * 1997-11-07 2000-03-14 American Express Travel Related Services Company, Inc. Methods and apparatus for language registration of prepaid, remote entry customer account
US6137872A (en) * 1998-05-18 2000-10-24 At&T Combination pre-paid and calling card
US6161082A (en) * 1997-11-18 2000-12-12 At&T Corp Network based language translation system
US6205215B1 (en) * 1998-07-01 2001-03-20 Mci Communications Corporation Method of and system for providing network-initiated multilingual operator assistance
US20010024491A1 (en) * 1996-12-31 2001-09-27 Walker Jay S. Method and system for connecting a caller to a content provider
US6320947B1 (en) * 1998-09-15 2001-11-20 Satyam Enterprise Solutions Limited Telephony platform and method for providing enhanced communication services
US6333976B2 (en) * 1996-11-12 2001-12-25 Telefonaktiebolaget Lm Ericsson (Publ) Method and apparatus for providing prepaid telecommunications services
US20020193983A1 (en) * 2000-10-16 2002-12-19 Hidemasa Tokieda Method for offering multilingual information translated in many languages through a communication network
US6507644B1 (en) * 1999-06-08 2003-01-14 Worldcom, Inc. Pre-paid telephone calling card linked to a stored value account
US20030086548A1 (en) * 2000-12-21 2003-05-08 At&T Wireless Services, Inc. Prepaid phone service for both wired and wireless telecommunication devices
US6597765B1 (en) * 1997-07-16 2003-07-22 Lucent Technologies Inc. System and method for multiple language access in a telephone network
US6795532B1 (en) * 1997-09-08 2004-09-21 Mci, Inc. Single telephone number access to multiple communication services
US6907256B2 (en) * 2000-04-21 2005-06-14 Nec Corporation Mobile terminal with an automatic translation function
US6950506B2 (en) * 2001-11-08 2005-09-27 Bellsouth Intellectual Property Corporation Method and system for paying prepaid communications credit
US6985850B1 (en) * 1999-07-05 2006-01-10 Worldlingo Automated Translations Llc Communication processing system
US7110512B2 (en) * 1999-10-12 2006-09-19 Sbc Properties, L.P. Method and apparatus for providing prepaid local telephone services
US7171348B2 (en) * 1999-09-10 2007-01-30 Worldlingo.Com Pty Ltd Communication processing system
US7212802B2 (en) * 1995-01-05 2007-05-01 Ronald R. Kelly Method and system for providing a portable communication service
US20070106569A1 (en) * 2001-08-09 2007-05-10 Mcquaide Arnold C Jr Architecture for managing prepaid wireless communications services

Family Cites Families (87)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4445211A (en) * 1981-10-29 1984-04-24 Gte Automatic Electric Labs Inc. Arrangement for multiple custom calling
US4882681A (en) * 1987-09-02 1989-11-21 Brotz Gregory R Remote language translating device
DE69131512T2 (en) * 1990-01-18 2000-04-13 Canon Kk Translation device
US5136633A (en) * 1990-01-30 1992-08-04 Visa International Service Association International authorization system
US5426706A (en) * 1991-03-28 1995-06-20 Wood; William H. Remote simultaneous interpretation system
US5222125A (en) * 1991-09-03 1993-06-22 At&T Bell Laboratories System for providing personalized telephone calling features
US5375164A (en) * 1992-05-26 1994-12-20 At&T Corp. Multiple language capability in an interactive system
US5509060A (en) * 1993-11-19 1996-04-16 At&T Corp. Network-accessible intelligent telephone service
US6502745B1 (en) * 1994-06-06 2003-01-07 Call Processing, Inc. Pre-paid card system and method
US5684867A (en) * 1994-11-03 1997-11-04 Lucent Technologies Inc. Remote data access for operator assistance calls
US5577100A (en) * 1995-01-30 1996-11-19 Telemac Cellular Corporation Mobile phone with internal accounting
US6292769B1 (en) * 1995-02-14 2001-09-18 America Online, Inc. System for automated translation of speech
US5749075A (en) * 1995-06-06 1998-05-05 Interactive Media Works, L.L.C. Method for providing prepaid internet access and/or long distance calling including the distribution of specialized calling cards
US6115458A (en) * 1995-07-14 2000-09-05 American Express Travel Related Services Company, Inc. Method and apparatus for summaries of prepaid instrument transaction activity
US5794218A (en) * 1996-01-16 1998-08-11 Citibank, N.A. Automated multilingual interactive system and method to perform financial transactions
US5970124A (en) * 1996-06-05 1999-10-19 Voice Fx Corporation Sponsored information distribution method and apparatus
US5991748A (en) * 1996-12-06 1999-11-23 American Express Travel Related Services Company, Inc. Methods and apparatus for regenerating a prepaid transaction account
US6058300A (en) * 1997-02-04 2000-05-02 National Telemanagement Corporation Prepay telecommunications system
US5909486A (en) * 1997-03-19 1999-06-01 Walker Asset Management Limited Partnership Method and apparatus for awarding and redeeming prepaid telephone time
US5844972A (en) 1997-03-20 1998-12-01 At&T Corp. Customer profile based telephone card billing
FI104871B (en) * 1997-03-25 2000-04-14 Nokia Networks Oy Procedure for making calls in a telephone network
US5960070A (en) * 1997-03-25 1999-09-28 Northern Telecom Limited Pay as you communicate call center
US6227972B1 (en) * 1997-07-01 2001-05-08 Walker Digital, Llc Method and apparatus for expiration of prepaid slot machine plays
AU8576798A (en) * 1997-07-25 1999-02-16 Starvox, Inc. Apparatus and method for integrated voice gateway
US6594346B2 (en) * 1997-09-08 2003-07-15 Ultratec, Inc. Relay for personal interpreter
US6363411B1 (en) * 1998-08-05 2002-03-26 Mci Worldcom, Inc. Intelligent network
DE19745437A1 (en) * 1997-10-15 1999-04-22 Cit Alcatel Method and device for variable, current tariff signaling for IN-based value-added services
US6069939A (en) * 1997-11-10 2000-05-30 At&T Corp Country-based language selection
US6504912B1 (en) * 1998-07-07 2003-01-07 At&T Corp. Method of initiating a call feature request
US6097806A (en) * 1998-07-13 2000-08-01 Rockwell Semiconductor Systems, Inc. ACD with multi-lingual agent position
ATE506803T1 (en) * 1998-07-15 2011-05-15 Eight Esemay De L L C METHOD AND DEVICE FOR PERFORMING CHARGE LIMIT CONTROL
DE19840910A1 (en) * 1998-09-08 2000-03-09 Alcatel Sa Fee information procedure
NO985747L (en) * 1998-12-08 2000-06-09 Ericsson Telefon Ab L M Procedure for transferring information between a local exchange and a user / terminal
US20020097854A1 (en) * 1999-03-22 2002-07-25 Thomas Michael Bauer Ani-based dialing in telephone networks
US6600736B1 (en) 1999-03-31 2003-07-29 Lucent Technologies Inc. Method of providing transfer capability on web-based interactive voice response services
AU5638500A (en) * 1999-10-18 2001-04-30 Jan M. Costello Obtaining retail price information from a computer via telephone in different languages
US6289088B1 (en) * 1999-12-21 2001-09-11 At&T Corp. Pay phone call completion method and apparatus
US6920487B2 (en) * 1999-12-22 2005-07-19 Starhome Gmbh System and methods for global access to services for mobile telephone subscribers
US7068668B2 (en) * 2000-01-07 2006-06-27 Feuer Donald S Method and apparatus for interfacing a public switched telephone network and an internet protocol network for multi-media communication
US20010032878A1 (en) * 2000-02-09 2001-10-25 Tsiounis Yiannis S. Method and system for making anonymous electronic payments on the world wide web
US6690932B1 (en) * 2000-03-04 2004-02-10 Lucent Technologies Inc. System and method for providing language translation services in a telecommunication network
US20020069048A1 (en) * 2000-04-07 2002-06-06 Sadhwani Deepak Kishinchand Communication system
JP2001292234A (en) * 2000-04-07 2001-10-19 Nec Corp Translation service providing method
JP2001313721A (en) 2000-04-28 2001-11-09 Kotaro Anzai Controller for mediating simultaneous interpretation service through telephone line
JP4011268B2 (en) * 2000-07-05 2007-11-21 株式会社アイアイエス Multilingual translation system
JP2002073783A (en) 2000-09-05 2002-03-12 Yasumitsu Suzuki Interpreting system
JP3339579B2 (en) * 2000-10-04 2002-10-28 株式会社鷹山 Telephone equipment
JP4135307B2 (en) * 2000-10-17 2008-08-20 株式会社日立製作所 Voice interpretation service method and voice interpretation server
JP4089148B2 (en) * 2000-10-17 2008-05-28 株式会社日立製作所 Interpreting service method and interpreting service device
US7792676B2 (en) * 2000-10-25 2010-09-07 Robert Glenn Klinefelter System, method, and apparatus for providing interpretive communication on a network
JP2002142024A (en) 2000-10-31 2002-05-17 Glova Corp Selection of speech and interpretation among three parties by portable telephone
JP2002152387A (en) 2000-11-08 2002-05-24 Nippon Telegr & Teleph Corp <Ntt> Information conversion communication method, information conversion communication system, conversion server and program record medium
JP2002163400A (en) 2000-11-28 2002-06-07 Mitsuaki Arita Language conversion mediating method, language conversion mediation processor and computer readable recording medium
US6826269B2 (en) * 2000-11-30 2004-11-30 Mci, Inc. Professional services billing personal identification number
JP2002237897A (en) 2001-02-13 2002-08-23 Chie Hata Interpretation service system, method for interpretation service, and interpretation service program
JP2002244842A (en) 2001-02-21 2002-08-30 Japan Science & Technology Corp Voice interpretation system and voice interpretation program
IL151027A0 (en) * 2001-04-05 2003-04-10 Method for voice activated network access
US20020169592A1 (en) * 2001-05-11 2002-11-14 Aityan Sergey Khachatur Open environment for real-time multilingual communication
US20030008639A1 (en) * 2001-07-05 2003-01-09 Takayuki Kanegae Tele-interpretation
JP2003069720A (en) 2001-08-23 2003-03-07 Akira Usami Communication method and communication control device
AU2002332805A1 (en) * 2001-08-31 2003-03-10 Communication Service For The Deaf Enhanced communications services for the deaf and hard of hearing
JP2003110702A (en) 2001-09-28 2003-04-11 Prosper Corporation:Kk Interpretation support system
US6996227B2 (en) * 2001-10-24 2006-02-07 Motorola, Inc. Systems and methods for storing information associated with a subscriber
US6961412B2 (en) * 2001-11-08 2005-11-01 Bellsouth Intellectual Property Corporation Method and system for prepaid communications credit
US8527280B2 (en) * 2001-12-13 2013-09-03 Peter V. Boesen Voice communication device with foreign language translation
US20030144912A1 (en) * 2002-01-29 2003-07-31 Mcgee Todd Multilingual messaging system and method for e-commerce
US7272377B2 (en) * 2002-02-07 2007-09-18 At&T Corp. System and method of ubiquitous language translation for wireless devices
US20030154122A1 (en) * 2002-02-07 2003-08-14 Jackson Chan Lawayne Consultancy scheduling, billing, and record keeping systems and methods
JP2003234833A (en) 2002-02-08 2003-08-22 Yunitekunika Kk Interpretation network device
GB0204056D0 (en) * 2002-02-21 2002-04-10 Mitel Knowledge Corp Voice activated language translation
GB0204246D0 (en) * 2002-02-22 2002-04-10 Mitel Knowledge Corp System and method for message language translation
US7376415B2 (en) 2002-07-12 2008-05-20 Language Line Services, Inc. System and method for offering portable language interpretation services
TW200421850A (en) 2002-09-27 2004-10-16 Ginganet Corp Supplementary apparatus for telephone translation and a system for telephone translation using the same
EP1545110A4 (en) 2002-09-27 2006-05-03 Ginganet Corp Telephone interpretation system
KR100485909B1 (en) * 2002-11-06 2005-04-29 삼성전자주식회사 Third-party call control type simultaneous interpretation system and method thereof
US6856674B1 (en) * 2002-12-23 2005-02-15 At&T Corp. Platform for prepaid calling card calls
US20040165579A1 (en) * 2003-02-26 2004-08-26 Mandle Thomas C. Method and system for placing and redirecting IP-based telephone calls
US6963557B2 (en) * 2003-03-29 2005-11-08 Intrado Inc. System and method for routing telephone calls involving internet protocol network
US6999758B2 (en) * 2003-05-06 2006-02-14 Ocmc, Inc. System and method for providing communications services
US8566081B2 (en) * 2004-03-25 2013-10-22 Stanley F. Schoenbach Method and system providing interpreting and other services from a remote location
US20050122959A1 (en) * 2003-12-05 2005-06-09 Ostrover Lewis S. Enhanced telecommunication system
US20050129215A1 (en) * 2003-12-12 2005-06-16 Jane Smith Parker Payroll based on communication switch statistics
US7398215B2 (en) * 2003-12-24 2008-07-08 Inter-Tel, Inc. Prompt language translation for a telecommunications system
US20050209859A1 (en) 2004-01-22 2005-09-22 Porto Ranelli, Sa Method for aiding and enhancing verbal communication
US20050261890A1 (en) * 2004-05-21 2005-11-24 Sterling Robinson Method and apparatus for providing language translation
AR044590A1 (en) * 2004-06-02 2005-09-21 Jorge Marcelo Vallarino TELEPHONE ASSISTANCE AND INTERCOM SYSTEM
JP4526423B2 (en) * 2005-03-17 2010-08-18 富士通株式会社 Ring connection method and apparatus

Patent Citations (26)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4706275A (en) * 1985-11-13 1987-11-10 Aerotel Ltd. Telephone system
US5353335A (en) * 1992-08-03 1994-10-04 At&T Bell Laboratories Multilingual prepaid telephone system
US5392343A (en) * 1992-11-10 1995-02-21 At&T Corp. On demand language interpretation in a telecommunications system
US7212802B2 (en) * 1995-01-05 2007-05-01 Ronald R. Kelly Method and system for providing a portable communication service
US5825863A (en) * 1995-12-11 1998-10-20 Walker Asset Management Limited Partnership Prepaid limited usage calling card
US6333976B2 (en) * 1996-11-12 2001-12-25 Telefonaktiebolaget Lm Ericsson (Publ) Method and apparatus for providing prepaid telecommunications services
US5884246A (en) * 1996-12-04 1999-03-16 Transgate Intellectual Properties Ltd. System and method for transparent translation of electronically transmitted messages
US5884972A (en) * 1996-12-18 1999-03-23 Bertrand Faure Sitztechnik Gmbh & Co. Kg Latching device for locking backrest of tilt-adjustable motor vehicle seat
US20010024491A1 (en) * 1996-12-31 2001-09-27 Walker Jay S. Method and system for connecting a caller to a content provider
US5875422A (en) * 1997-01-31 1999-02-23 At&T Corp. Automatic language translation technique for use in a telecommunications network
US6597765B1 (en) * 1997-07-16 2003-07-22 Lucent Technologies Inc. System and method for multiple language access in a telephone network
US6795532B1 (en) * 1997-09-08 2004-09-21 Mci, Inc. Single telephone number access to multiple communication services
US6038292A (en) * 1997-11-07 2000-03-14 American Express Travel Related Services Company, Inc. Methods and apparatus for language registration of prepaid, remote entry customer account
US6161082A (en) * 1997-11-18 2000-12-12 At&T Corp Network based language translation system
US6137872A (en) * 1998-05-18 2000-10-24 At&T Combination pre-paid and calling card
US6205215B1 (en) * 1998-07-01 2001-03-20 Mci Communications Corporation Method of and system for providing network-initiated multilingual operator assistance
US6320947B1 (en) * 1998-09-15 2001-11-20 Satyam Enterprise Solutions Limited Telephony platform and method for providing enhanced communication services
US6507644B1 (en) * 1999-06-08 2003-01-14 Worldcom, Inc. Pre-paid telephone calling card linked to a stored value account
US6985850B1 (en) * 1999-07-05 2006-01-10 Worldlingo Automated Translations Llc Communication processing system
US7171348B2 (en) * 1999-09-10 2007-01-30 Worldlingo.Com Pty Ltd Communication processing system
US7110512B2 (en) * 1999-10-12 2006-09-19 Sbc Properties, L.P. Method and apparatus for providing prepaid local telephone services
US6907256B2 (en) * 2000-04-21 2005-06-14 Nec Corporation Mobile terminal with an automatic translation function
US20020193983A1 (en) * 2000-10-16 2002-12-19 Hidemasa Tokieda Method for offering multilingual information translated in many languages through a communication network
US20030086548A1 (en) * 2000-12-21 2003-05-08 At&T Wireless Services, Inc. Prepaid phone service for both wired and wireless telecommunication devices
US20070106569A1 (en) * 2001-08-09 2007-05-10 Mcquaide Arnold C Jr Architecture for managing prepaid wireless communications services
US6950506B2 (en) * 2001-11-08 2005-09-27 Bellsouth Intellectual Property Corporation Method and system for paying prepaid communications credit

Also Published As

Publication number Publication date
US20040014462A1 (en) 2004-01-22
US7376415B2 (en) 2008-05-20
US20080240388A1 (en) 2008-10-02
WO2004008438A1 (en) 2004-01-22
AU2003251863A1 (en) 2004-02-02

Similar Documents

Publication Publication Date Title
US20080228639A1 (en) System and Method for Providing Prepaid Language Interpretation Services
AU2006343379B2 (en) System and method for providing access to language interpretation
US6084953A (en) Internet assisted return call
US6895084B1 (en) System and method for generating voice pages with included audio files for use in a voice page delivery system
US8068810B2 (en) Systems and methods for monitoring “pay-as-you-go” telecommunication services
US6183017B1 (en) Telephone calling card coupon
US20060259424A1 (en) Systems and methods for purchasing goods and collecting donations
GB2448957A (en) System for Delivering Advertisements to Mobile Terminals
US20070057043A1 (en) Calling card with integrated banking functions
AU2006227853A1 (en) Delivery of value identifiers using short message service (SMS)
US20070213991A1 (en) Method for buying items using SMS or MMS in a mobile telecommunication network
US8731159B2 (en) Financial card activation method and system
WO1998017049A2 (en) Methods and apparatus for paging systems
US20030071115A1 (en) Data transmission method and device
US20050250537A1 (en) Wireless pay telephone system using multiple subscriber identification module (SIM) cards
US20080043949A1 (en) Prepaid telephone calling card audio advertising system and method patent: system and method to broadcast a pre-recorded audio promotional message (advertising, commercial, announcement, or other related activities) through a prepaid telephone calling card
US20080112558A1 (en) Unified call centre system for multiple service providers
US20040172327A1 (en) Method for providing reductions on products and/or services
JP2007166391A (en) Interpreter automatic guidance system
US20080133368A1 (en) Entertainment, business transaction, information, telecommunications package
WO2003025789A1 (en) A system and method for targeted delivery of promotional material to a mobile device
US20040252817A1 (en) Information service access card
KR100717076B1 (en) The cellular phone no charge call filling up system with reserve notice
KR20030059049A (en) Safety number service and system with programmable switch and dynamic reconciled PSTN number server
AU3514499A (en) Method of assigning value codes

Legal Events

Date Code Title Description
STCB Information on status: application discontinuation

Free format text: EXPRESSLY ABANDONED -- DURING EXAMINATION

AS Assignment

Owner name: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT, TE

Free format text: SECURITY AGREEMENT;ASSIGNOR:LANGUAGE LINE SERVICES, INC.;REEL/FRAME:023471/0069

Effective date: 20091104

Owner name: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT,TEX

Free format text: SECURITY AGREEMENT;ASSIGNOR:LANGUAGE LINE SERVICES, INC.;REEL/FRAME:023471/0069

Effective date: 20091104

AS Assignment

Owner name: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT, TE

Free format text: SECURITY AGREEMENT;ASSIGNOR:LANGUAGE LINE SERVICES, INC.;REEL/FRAME:025528/0337

Effective date: 20101220

AS Assignment

Owner name: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS ADMINI

Free format text: SECURITY AGREEMENT;ASSIGNOR:LANGUAGE LINE SERVICES, INC.;REEL/FRAME:025549/0001

Effective date: 20101220

AS Assignment

Owner name: LANGUAGE LINE SERVICES, INC., CALIFORNIA

Free format text: RELEASE BY SECURED PARTY;ASSIGNOR:BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT;REEL/FRAME:026142/0124

Effective date: 20101220

AS Assignment

Owner name: LANGUAGE LINE, LLC, CALIFORNIA

Free format text: RELEASE BY SECURED PARTY;ASSIGNOR:CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH;REEL/FRAME:039478/0168

Effective date: 20150707

Owner name: TELE-INTERPRETERS ACQUISITION LLC, CALIFORNIA

Free format text: RELEASE BY SECURED PARTY;ASSIGNOR:CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH;REEL/FRAME:039478/0168

Effective date: 20150707

Owner name: LANGUAGE LINE SERVICES, INC., CALIFORNIA

Free format text: RELEASE BY SECURED PARTY;ASSIGNOR:CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH;REEL/FRAME:039478/0168

Effective date: 20150707

Owner name: TELE-INTERPRETERS ACQUISITION LLC, CALIFORNIA

Free format text: RELEASE OF SECURITY INTEREST AT REEL/FRAME 025528/0337;ASSIGNOR:BANK OF AMERICA, N.A.;REEL/FRAME:039763/0815

Effective date: 20150707

Owner name: LANGUAGE LINE, LLC, CALIFORNIA

Free format text: RELEASE OF SECURITY INTEREST AT REEL/FRAME 025528/0337;ASSIGNOR:BANK OF AMERICA, N.A.;REEL/FRAME:039763/0815

Effective date: 20150707

Owner name: LANGUAGE LINE SERVICES, INC., CALIFORNIA

Free format text: RELEASE OF SECURITY INTEREST AT REEL/FRAME 025528/0337;ASSIGNOR:BANK OF AMERICA, N.A.;REEL/FRAME:039763/0815

Effective date: 20150707