USRE46467E1 - Method and system for distributing outbound telephone calls - Google Patents
Method and system for distributing outbound telephone calls Download PDFInfo
- Publication number
- USRE46467E1 USRE46467E1 US14/636,232 US201514636232A USRE46467E US RE46467 E1 USRE46467 E1 US RE46467E1 US 201514636232 A US201514636232 A US 201514636232A US RE46467 E USRE46467 E US RE46467E
- Authority
- US
- United States
- Prior art keywords
- call
- call records
- queues
- distribution module
- dialing
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
- 238000000034 method Methods 0.000 title claims abstract description 41
- 238000012546 transfer Methods 0.000 claims abstract description 61
- 238000012544 monitoring process Methods 0.000 claims description 3
- 238000001514 detection method Methods 0.000 claims 4
- 230000008569 process Effects 0.000 description 13
- 230000008901 benefit Effects 0.000 description 12
- 238000010586 diagram Methods 0.000 description 8
- 238000004891 communication Methods 0.000 description 4
- 238000007726 management method Methods 0.000 description 3
- 230000008859 change Effects 0.000 description 2
- 230000000694 effects Effects 0.000 description 2
- 238000012545 processing Methods 0.000 description 2
- 230000011218 segmentation Effects 0.000 description 2
- 230000004075 alteration Effects 0.000 description 1
- 230000015556 catabolic process Effects 0.000 description 1
- 230000000779 depleting effect Effects 0.000 description 1
- 230000002349 favourable effect Effects 0.000 description 1
- 238000003780 insertion Methods 0.000 description 1
- 230000037431 insertion Effects 0.000 description 1
- 230000010354 integration Effects 0.000 description 1
- 238000005457 optimization Methods 0.000 description 1
- 230000035515 penetration Effects 0.000 description 1
- 238000006467 substitution reaction Methods 0.000 description 1
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
-
- A—HUMAN NECESSITIES
- A01—AGRICULTURE; FORESTRY; ANIMAL HUSBANDRY; HUNTING; TRAPPING; FISHING
- A01M—CATCHING, TRAPPING OR SCARING OF ANIMALS; APPARATUS FOR THE DESTRUCTION OF NOXIOUS ANIMALS OR NOXIOUS PLANTS
- A01M1/00—Stationary means for catching or killing insects
- A01M1/10—Catching insects by using Traps
- A01M1/106—Catching insects by using Traps for flying insects
Landscapes
- Life Sciences & Earth Sciences (AREA)
- Pest Control & Pesticides (AREA)
- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Signal Processing (AREA)
- Insects & Arthropods (AREA)
- Wood Science & Technology (AREA)
- Zoology (AREA)
- Environmental Sciences (AREA)
- Telephonic Communication Services (AREA)
Abstract
Description
Claims (17)
Priority Applications (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US14/636,232 USRE46467E1 (en) | 2000-07-11 | 2015-03-03 | Method and system for distributing outbound telephone calls |
US16/056,841 US20180339655A1 (en) | 2015-03-03 | 2018-08-07 | Detecting Method for Front-Parked Vehicles At Night |
Applications Claiming Priority (4)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US21729200P | 2000-07-11 | 2000-07-11 | |
US09/901,749 US7142662B2 (en) | 2000-07-11 | 2001-07-09 | Method and system for distributing outbound telephone calls |
US11/561,515 US7239692B2 (en) | 2000-07-11 | 2006-11-20 | Method and system for distributing outbound telephone calls |
US14/636,232 USRE46467E1 (en) | 2000-07-11 | 2015-03-03 | Method and system for distributing outbound telephone calls |
Related Parent Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US11/561,515 Reissue US7239692B2 (en) | 2000-07-11 | 2006-11-20 | Method and system for distributing outbound telephone calls |
Related Child Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US15/260,277 Continuation US9688197B2 (en) | 2015-03-03 | 2016-09-08 | Night detection of parked vehicles |
Publications (1)
Publication Number | Publication Date |
---|---|
USRE46467E1 true USRE46467E1 (en) | 2017-07-04 |
Family
ID=26911800
Family Applications (4)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US09/901,749 Expired - Lifetime US7142662B2 (en) | 2000-07-11 | 2001-07-09 | Method and system for distributing outbound telephone calls |
US11/561,515 Expired - Lifetime US7239692B2 (en) | 2000-07-11 | 2006-11-20 | Method and system for distributing outbound telephone calls |
US14/636,232 Expired - Lifetime USRE46467E1 (en) | 2000-07-11 | 2015-03-03 | Method and system for distributing outbound telephone calls |
US14/636,242 Active 2027-07-28 USRE46420E1 (en) | 2000-07-11 | 2015-03-03 | Method and system for distributing outbound telephone calls |
Family Applications Before (2)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US09/901,749 Expired - Lifetime US7142662B2 (en) | 2000-07-11 | 2001-07-09 | Method and system for distributing outbound telephone calls |
US11/561,515 Expired - Lifetime US7239692B2 (en) | 2000-07-11 | 2006-11-20 | Method and system for distributing outbound telephone calls |
Family Applications After (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US14/636,242 Active 2027-07-28 USRE46420E1 (en) | 2000-07-11 | 2015-03-03 | Method and system for distributing outbound telephone calls |
Country Status (1)
Country | Link |
---|---|
US (4) | US7142662B2 (en) |
Cited By (3)
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US20190387101A1 (en) * | 2012-03-06 | 2019-12-19 | Connectandsell, Inc. | Coaching in an automated communication link establishment and management system |
US11516342B2 (en) | 2012-03-06 | 2022-11-29 | Connectandsell, Inc. | Calling contacts using a wireless handheld computing device in combination with a communication link establishment and management system |
US11743382B2 (en) | 2012-03-06 | 2023-08-29 | Connectandsell, Inc. | Coaching in an automated communication link establishment and management system |
Families Citing this family (69)
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US7502460B2 (en) * | 2006-11-20 | 2009-03-10 | Austin Logistics Incorporated | Method and system for distributing outbound telephone calls |
US7142662B2 (en) | 2000-07-11 | 2006-11-28 | Austin Logistics Incorporated | Method and system for distributing outbound telephone calls |
US7103173B2 (en) * | 2001-07-09 | 2006-09-05 | Austin Logistics Incorporated | System and method for preemptive goals based routing of contact records |
DE10347617A1 (en) * | 2003-10-09 | 2005-05-19 | T-Mobile Deutschland Gmbh | Control of call delivery and call diversion of telecommunications connections, especially in multi-device configurations |
US7630905B1 (en) | 2004-01-07 | 2009-12-08 | Ralph Reese | Call campaign methodologies |
US20050169454A1 (en) * | 2004-02-02 | 2005-08-04 | Gregerson Ryan N. | Distributed dialing system and method |
DE202005021785U1 (en) * | 2005-08-05 | 2010-02-25 | Epoq Gmbh | Apparatus for conducting telephone campaigns |
JP5028022B2 (en) * | 2006-04-25 | 2012-09-19 | キヤノン株式会社 | Printing apparatus and document printing method |
US20080059386A1 (en) * | 2006-08-31 | 2008-03-06 | Howard Michael L | System and method for contact device dynamic downloads |
US20080172278A1 (en) * | 2007-01-11 | 2008-07-17 | Johnson Controls Technology Company | Service management system |
CN101035168B (en) * | 2007-04-17 | 2010-08-25 | 华为技术有限公司 | Call scheduling method, system and device |
US7734029B2 (en) * | 2008-03-17 | 2010-06-08 | Transcend Products, Llc | Apparatus, system, and method for automated call initiation |
AU2009231676B2 (en) | 2008-04-02 | 2013-10-03 | Twilio Inc. | System and method for processing telephony sessions |
US8837465B2 (en) | 2008-04-02 | 2014-09-16 | Twilio, Inc. | System and method for processing telephony sessions |
EP2335402A4 (en) | 2008-10-01 | 2013-04-24 | Twilio Inc | Telephony web event system and method |
EP2222068B1 (en) * | 2009-02-19 | 2011-11-02 | Research In Motion Limited | Personal call center |
US8315609B2 (en) * | 2009-02-19 | 2012-11-20 | Research In Motion Limited | Personal call center |
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US9590849B2 (en) | 2010-06-23 | 2017-03-07 | Twilio, Inc. | System and method for managing a computing cluster |
US9459925B2 (en) | 2010-06-23 | 2016-10-04 | Twilio, Inc. | System and method for managing a computing cluster |
US9459926B2 (en) | 2010-06-23 | 2016-10-04 | Twilio, Inc. | System and method for managing a computing cluster |
US20120208495A1 (en) | 2010-06-23 | 2012-08-16 | Twilio, Inc. | System and method for monitoring account usage on a platform |
US9338064B2 (en) | 2010-06-23 | 2016-05-10 | Twilio, Inc. | System and method for managing a computing cluster |
US8838707B2 (en) | 2010-06-25 | 2014-09-16 | Twilio, Inc. | System and method for enabling real-time eventing |
US8611527B1 (en) * | 2010-06-30 | 2013-12-17 | Cellco Partnership | Load-balancing and system sharing techniques for interactive voice response systems |
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WO2012162397A1 (en) | 2011-05-23 | 2012-11-29 | Twilio, Inc. | System and method for connecting a communication to a client |
US9648006B2 (en) | 2011-05-23 | 2017-05-09 | Twilio, Inc. | System and method for communicating with a client application |
US20140044123A1 (en) | 2011-05-23 | 2014-02-13 | Twilio, Inc. | System and method for real time communicating with a client application |
US10182147B2 (en) | 2011-09-21 | 2019-01-15 | Twilio Inc. | System and method for determining and communicating presence information |
EP2759123B1 (en) | 2011-09-21 | 2018-08-15 | Twilio, Inc. | System and method for authorizing and connecting application developers and users |
US9495227B2 (en) | 2012-02-10 | 2016-11-15 | Twilio, Inc. | System and method for managing concurrent events |
US20130304928A1 (en) | 2012-05-09 | 2013-11-14 | Twilio, Inc. | System and method for managing latency in a distributed telephony network |
US9602586B2 (en) | 2012-05-09 | 2017-03-21 | Twilio, Inc. | System and method for managing media in a distributed communication network |
US9240941B2 (en) | 2012-05-09 | 2016-01-19 | Twilio, Inc. | System and method for managing media in a distributed communication network |
US9247062B2 (en) | 2012-06-19 | 2016-01-26 | Twilio, Inc. | System and method for queuing a communication session |
US8737962B2 (en) | 2012-07-24 | 2014-05-27 | Twilio, Inc. | Method and system for preventing illicit use of a telephony platform |
US8738051B2 (en) | 2012-07-26 | 2014-05-27 | Twilio, Inc. | Method and system for controlling message routing |
US8938053B2 (en) | 2012-10-15 | 2015-01-20 | Twilio, Inc. | System and method for triggering on platform usage |
US8948356B2 (en) | 2012-10-15 | 2015-02-03 | Twilio, Inc. | System and method for routing communications |
US8649501B1 (en) | 2012-12-28 | 2014-02-11 | Convergent Resources Holdings, LLC | Interactive dialing system |
US9253254B2 (en) | 2013-01-14 | 2016-02-02 | Twilio, Inc. | System and method for offering a multi-partner delegated platform |
US9282124B2 (en) | 2013-03-14 | 2016-03-08 | Twilio, Inc. | System and method for integrating session initiation protocol communication in a telecommunications platform |
US9001666B2 (en) | 2013-03-15 | 2015-04-07 | Twilio, Inc. | System and method for improving routing in a distributed communication platform |
US9338280B2 (en) | 2013-06-19 | 2016-05-10 | Twilio, Inc. | System and method for managing telephony endpoint inventory |
US9225840B2 (en) | 2013-06-19 | 2015-12-29 | Twilio, Inc. | System and method for providing a communication endpoint information service |
US9240966B2 (en) | 2013-06-19 | 2016-01-19 | Twilio, Inc. | System and method for transmitting and receiving media messages |
US9483328B2 (en) | 2013-07-19 | 2016-11-01 | Twilio, Inc. | System and method for delivering application content |
US9338018B2 (en) | 2013-09-17 | 2016-05-10 | Twilio, Inc. | System and method for pricing communication of a telecommunication platform |
US9137127B2 (en) | 2013-09-17 | 2015-09-15 | Twilio, Inc. | System and method for providing communication platform metadata |
US9274858B2 (en) | 2013-09-17 | 2016-03-01 | Twilio, Inc. | System and method for tagging and tracking events of an application platform |
US9553799B2 (en) | 2013-11-12 | 2017-01-24 | Twilio, Inc. | System and method for client communication in a distributed telephony network |
US9325624B2 (en) | 2013-11-12 | 2016-04-26 | Twilio, Inc. | System and method for enabling dynamic multi-modal communication |
US9344573B2 (en) | 2014-03-14 | 2016-05-17 | Twilio, Inc. | System and method for a work distribution service |
US9197751B2 (en) * | 2014-03-26 | 2015-11-24 | Genesys Telecommunications Laboratories, Inc. | Rules-based compliance system |
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US9246694B1 (en) | 2014-07-07 | 2016-01-26 | Twilio, Inc. | System and method for managing conferencing in a distributed communication network |
US9516101B2 (en) | 2014-07-07 | 2016-12-06 | Twilio, Inc. | System and method for collecting feedback in a multi-tenant communication platform |
US9251371B2 (en) | 2014-07-07 | 2016-02-02 | Twilio, Inc. | Method and system for applying data retention policies in a computing platform |
US9774687B2 (en) | 2014-07-07 | 2017-09-26 | Twilio, Inc. | System and method for managing media and signaling in a communication platform |
US9749428B2 (en) | 2014-10-21 | 2017-08-29 | Twilio, Inc. | System and method for providing a network discovery service platform |
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US10659349B2 (en) | 2016-02-04 | 2020-05-19 | Twilio Inc. | Systems and methods for providing secure network exchanged for a multitenant virtual private cloud |
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US20070121900A1 (en) | 2007-05-31 |
US20020006193A1 (en) | 2002-01-17 |
US7239692B2 (en) | 2007-07-03 |
US7142662B2 (en) | 2006-11-28 |
USRE46420E1 (en) | 2017-05-30 |
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