WO1999004347A3 - Electronic message management system - Google Patents

Electronic message management system Download PDF

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Publication number
WO1999004347A3
WO1999004347A3 PCT/US1998/015240 US9815240W WO9904347A3 WO 1999004347 A3 WO1999004347 A3 WO 1999004347A3 US 9815240 W US9815240 W US 9815240W WO 9904347 A3 WO9904347 A3 WO 9904347A3
Authority
WO
WIPO (PCT)
Prior art keywords
management system
electronic message
database
message management
electronic messages
Prior art date
Application number
PCT/US1998/015240
Other languages
French (fr)
Other versions
WO1999004347A2 (en
Inventor
Jennifer M Botts
Karen L Musson
Elizabeth M Stites
Douglas C Weber
David A Wilson
Original Assignee
Matrixx Marketing Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Matrixx Marketing Inc filed Critical Matrixx Marketing Inc
Priority to GB0002047A priority Critical patent/GB2343772B/en
Priority to CA002301664A priority patent/CA2301664C/en
Priority to EP98937011A priority patent/EP1002281A4/en
Priority to AU85821/98A priority patent/AU8582198A/en
Publication of WO1999004347A2 publication Critical patent/WO1999004347A2/en
Publication of WO1999004347A3 publication Critical patent/WO1999004347A3/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/107—Computer-aided management of electronic mailing [e-mailing]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/214—Monitoring or handling of messages using selective forwarding
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/234—Monitoring or handling of messages for tracking messages
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S707/00—Data processing: database and file management or data structures
    • Y10S707/912—Applications of a database
    • Y10S707/922—Communications
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S707/00—Data processing: database and file management or data structures
    • Y10S707/99931—Database or file accessing
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S707/00—Data processing: database and file management or data structures
    • Y10S707/99931—Database or file accessing
    • Y10S707/99933—Query processing, i.e. searching
    • Y10S707/99934—Query formulation, input preparation, or translation
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S707/00—Data processing: database and file management or data structures
    • Y10S707/99931—Database or file accessing
    • Y10S707/99938—Concurrency, e.g. lock management in shared database
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S707/00—Data processing: database and file management or data structures
    • Y10S707/99941—Database schema or data structure
    • Y10S707/99944—Object-oriented database structure
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S707/00—Data processing: database and file management or data structures
    • Y10S707/99941—Database schema or data structure
    • Y10S707/99944—Object-oriented database structure
    • Y10S707/99945—Object-oriented database structure processing

Abstract

An electronic message (38), or e-mail, management system having a digital computer (12) for accepting e-mail messages; a program interface for automatically transferring received electronic messages to a database (16); a structured database for storing the received electronic messages (38) in a predetermined format; and an interface for allowing a customer service representative (30), at a remote computer (12), to access, and response to, the electronic messages stored at the database (16).
PCT/US1998/015240 1997-07-21 1998-07-21 Electronic message management system WO1999004347A2 (en)

Priority Applications (4)

Application Number Priority Date Filing Date Title
GB0002047A GB2343772B (en) 1997-07-21 1998-07-21 Electronic message management system
CA002301664A CA2301664C (en) 1997-07-21 1998-07-21 Electronic message management system
EP98937011A EP1002281A4 (en) 1997-07-21 1998-07-21 Electronic message management system
AU85821/98A AU8582198A (en) 1997-07-21 1998-07-21 Electronic message management system

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US08/897,777 1997-07-21
US08/897,777 US6122632A (en) 1997-07-21 1997-07-21 Electronic message management system

Publications (2)

Publication Number Publication Date
WO1999004347A2 WO1999004347A2 (en) 1999-01-28
WO1999004347A3 true WO1999004347A3 (en) 1999-04-22

Family

ID=25408403

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US1998/015240 WO1999004347A2 (en) 1997-07-21 1998-07-21 Electronic message management system

Country Status (6)

Country Link
US (2) US6122632A (en)
EP (1) EP1002281A4 (en)
AU (1) AU8582198A (en)
CA (1) CA2301664C (en)
GB (1) GB2343772B (en)
WO (1) WO1999004347A2 (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9549065B1 (en) 2006-05-22 2017-01-17 Convergys Customer Management Delaware Llc System and method for automated customer service with contingent live interaction

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US6415290B1 (en) 2002-07-02
AU8582198A (en) 1999-02-10
GB2343772B (en) 2002-11-20
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GB0002047D0 (en) 2000-03-22
EP1002281A4 (en) 2001-03-14

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