WO2000063819A8 - Method and system for allocating personnel and resources to efficiently complete diverse work assignments - Google Patents
Method and system for allocating personnel and resources to efficiently complete diverse work assignmentsInfo
- Publication number
- WO2000063819A8 WO2000063819A8 PCT/US2000/007717 US0007717W WO0063819A8 WO 2000063819 A8 WO2000063819 A8 WO 2000063819A8 US 0007717 W US0007717 W US 0007717W WO 0063819 A8 WO0063819 A8 WO 0063819A8
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- work
- assignment
- work assignment
- assignments
- pooled
- Prior art date
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063112—Skill-based matching of a person or a group to a task
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063116—Schedule adjustment for a person or group
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
Abstract
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
AU39128/00A AU3912800A (en) | 1999-04-19 | 2000-03-22 | Method and system for allocating personnel and resources to efficiently completediverse work assignments |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US09/294,251 | 1999-04-19 | ||
US09/294,251 US20020065700A1 (en) | 1999-04-19 | 1999-04-19 | Method and system for allocating personnel and resources to efficiently complete diverse work assignments |
Publications (2)
Publication Number | Publication Date |
---|---|
WO2000063819A1 WO2000063819A1 (en) | 2000-10-26 |
WO2000063819A8 true WO2000063819A8 (en) | 2001-06-21 |
Family
ID=23132552
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US2000/007717 WO2000063819A1 (en) | 1999-04-19 | 2000-03-22 | Method and system for allocating personnel and resources to efficiently complete diverse work assignments |
Country Status (3)
Country | Link |
---|---|
US (1) | US20020065700A1 (en) |
AU (1) | AU3912800A (en) |
WO (1) | WO2000063819A1 (en) |
Families Citing this family (90)
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US7177825B1 (en) * | 1999-05-11 | 2007-02-13 | Borders Louis H | Integrated system for ordering, fulfillment, and delivery of consumer products using a data network |
US7139637B1 (en) | 1999-05-11 | 2006-11-21 | William Henry Waddington | Order allocation to minimize container stops in a distribution center |
US7437305B1 (en) | 1999-05-11 | 2008-10-14 | Christopher Angel Kantarjiev | Scheduling delivery of products via the internet |
US7370005B1 (en) * | 1999-05-11 | 2008-05-06 | Peter Ham | Inventory replication based upon order fulfillment rates |
US6975937B1 (en) * | 1999-05-11 | 2005-12-13 | Christopher Kantarjiev | Technique for processing customer service transactions at customer site using mobile computing device |
US7127412B2 (en) * | 1999-06-07 | 2006-10-24 | Pointserve, Inc. | Method and system for allocating specific appointment time windows in a service industry |
US20080059278A1 (en) * | 1999-11-09 | 2008-03-06 | West Corporation | Offering uptime adjustments to a work schedule |
US8788308B1 (en) | 2004-03-29 | 2014-07-22 | West Corporation | Employee scheduling and schedule modification method and apparatus |
US20080059277A1 (en) * | 1999-11-09 | 2008-03-06 | West Corporation | Proposing downtime adjustments to a work schedule |
US7251612B1 (en) * | 2000-01-10 | 2007-07-31 | Parker John E | Method and system for scheduling distribution routes and timeslots |
JP2001282974A (en) * | 2000-03-29 | 2001-10-12 | Ricoh Co Ltd | System and device for managing work and recording medium |
US20010047287A1 (en) * | 2000-03-31 | 2001-11-29 | Simon Jacobs | Finding technique for a scheduling system |
US7139721B2 (en) * | 2000-05-10 | 2006-11-21 | Borders Louis H | Scheduling delivery of products via the internet |
US7240283B1 (en) | 2000-11-10 | 2007-07-03 | Narasimha Rao Paila | Data transmission and rendering techniques implemented over a client-server system |
US7246075B1 (en) * | 2000-06-23 | 2007-07-17 | North Carolina A&T State University | System for scheduling multiple time dependent events |
US6981000B2 (en) * | 2000-06-30 | 2005-12-27 | Lg Electronics Inc. | Customer relationship management system and operation method thereof |
US8190463B2 (en) * | 2000-09-06 | 2012-05-29 | Masterlink Corporation | System and method for managing mobile workers |
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US7233914B1 (en) | 2000-12-27 | 2007-06-19 | Joyo Wijaya | Technique for implementing item substitution for unavailable items relating to a customer order |
US7308423B1 (en) * | 2001-03-19 | 2007-12-11 | Franklin Goodhue Woodward | Technique for handling sales of regulated items implemented over a data network |
US6959405B2 (en) * | 2001-04-18 | 2005-10-25 | Blue Pumpkin Software, Inc. | Method and system for concurrent error identification in resource scheduling |
NL1020992C2 (en) * | 2001-07-31 | 2003-02-03 | Koninkl Kpn Nv | Work assignments booking system used in e.g. hospital, provides worker interface to log worker onto systems' work assignments database, to mark work assignment record as booked |
EP1310886A1 (en) * | 2001-11-13 | 2003-05-14 | Koninklijke KPN N.V. | System and method for booking work assignments |
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US7502747B1 (en) * | 2001-11-29 | 2009-03-10 | Microsoft Corporation | Automated job scheduling based on resource availability |
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US20030187710A1 (en) * | 2002-03-28 | 2003-10-02 | Baumer Michael J. | Dynamic resource availability process |
US8346588B2 (en) * | 2002-03-28 | 2013-01-01 | General Electric Company | Dynamic resource availability process |
US7555440B2 (en) * | 2002-04-29 | 2009-06-30 | At&T Intellectual Property I, L.P. | Immediate next task dispatch system and method |
KR100830940B1 (en) * | 2002-07-10 | 2008-05-20 | 엘지전자 주식회사 | Remote control system for home network using universal plug and play |
US8812339B1 (en) * | 2002-07-24 | 2014-08-19 | Jack D. Stone, Jr. | System and method for scheduling tasks |
JP4396212B2 (en) * | 2002-10-10 | 2010-01-13 | セイコーエプソン株式会社 | Worker support method |
JP2004164615A (en) * | 2002-10-11 | 2004-06-10 | Seiko Epson Corp | Work responsible person support method and work responsible person support program |
US20040133889A1 (en) * | 2002-12-12 | 2004-07-08 | Renzo Colle | Scheduling tasks across multiple locations |
US20040158568A1 (en) * | 2002-12-12 | 2004-08-12 | Renzo Colle | Scheduling resources for performing a service |
US7840435B2 (en) * | 2003-03-28 | 2010-11-23 | Accenture Global Services Gmbh | Effective security scheduler |
US20040236704A1 (en) * | 2003-05-22 | 2004-11-25 | Gotfried Bradley L. | Method and system for providing a compensation opportunity to a task candidate |
US9137366B2 (en) * | 2004-03-29 | 2015-09-15 | West Corporation | Maintaining a work schedule |
US20050222884A1 (en) * | 2004-03-31 | 2005-10-06 | Ralf Ehret | Capacity planning of resources |
US20050267770A1 (en) * | 2004-05-26 | 2005-12-01 | International Business Machines Corporation | Methods and apparatus for performing task management based on user context |
JPWO2006097971A1 (en) * | 2005-03-11 | 2008-08-21 | アリックス株式会社 | Career development system |
US20060212336A1 (en) * | 2005-03-21 | 2006-09-21 | High Altitude Software | Smart, web-based time management software |
US7894938B1 (en) | 2005-03-31 | 2011-02-22 | Cantaloupe Systems, Inc. | Vending machine service scheduling |
KR100690245B1 (en) * | 2005-04-06 | 2007-03-12 | 삼성전자주식회사 | solder joint method using lower-melting-point solder and method for repairing ball grid array package using the same |
US20060241996A1 (en) * | 2005-04-20 | 2006-10-26 | International Business Machines Corporation | Method, system and program product for monitoring work items |
US20070133781A1 (en) * | 2005-12-12 | 2007-06-14 | Barbara Febonio | Method and system for automatic assignment of work units to agents |
CN100365544C (en) * | 2006-03-10 | 2008-01-30 | 浙江大学 | Energy-saving switching method for waiting overtime judge of flush type system outer apparatus |
US20080114638A1 (en) * | 2006-11-10 | 2008-05-15 | Inspection Management Systems, Inc. | Parameter-based appointment scheduling system and method |
US8799046B2 (en) * | 2006-12-27 | 2014-08-05 | Verizon Patent And Licensing Inc. | Dispatching prioritized jobs at multiple locations to workers |
JP5368676B2 (en) * | 2007-01-29 | 2013-12-18 | ピーアンドダブリューソリューションズ株式会社 | Method and computer for creating a communicator schedule |
JP5090001B2 (en) * | 2007-01-29 | 2012-12-05 | ピーアンドダブリューソリューションズ株式会社 | Server, administrator terminal, system, and method for displaying operator status using seat layout |
US8015043B2 (en) * | 2007-01-31 | 2011-09-06 | International Business Machines Corporation | Method and apparatus for workforce demand forecasting |
WO2008124512A1 (en) * | 2007-04-03 | 2008-10-16 | Zurisoft, Llc | Mixed workforce using priority queuing of automated bid dispatch and compliance monitoring |
US8380744B2 (en) | 2007-07-17 | 2013-02-19 | At&T Intellectual Property I, L.P. | Methods, systems, and computer-readable media for generating a report indicating job availability |
US8069072B2 (en) * | 2007-07-17 | 2011-11-29 | At&T Intellectual Property I, Lp | Methods, systems, and computer-readable media for providing an indication of hightime |
US8352302B2 (en) | 2007-07-17 | 2013-01-08 | At&T Intellectual Property I, L.P. | Methods, systems, and computer-readable media for determining a plurality of turfs from where to reallocate a workforce to a given turf |
US8341547B2 (en) | 2007-07-17 | 2012-12-25 | At&T Intellectual Property I, L.P. | Methods, systems, and computer-readable media for providing contact information at turf level |
US8249905B2 (en) | 2007-07-17 | 2012-08-21 | At&T Intellectual Property I, Lp | Methods, systems, and computer-readable media for providing future job information |
US8239232B2 (en) | 2007-07-17 | 2012-08-07 | At&T Intellectual Property I, L.P. | Methods, systems, and computer-readable media for providing commitments information relative to a turf |
US20090024437A1 (en) * | 2007-07-17 | 2009-01-22 | Robert Ingman | Methods, Systems, and Computer-Readable Media for Providing A Ratio of Tasks Per Technician |
US20090024438A1 (en) * | 2007-07-17 | 2009-01-22 | Robert Ingman | Methods, Systems, and Computer-Readable Media for Providing Workforce To Load Information |
US8060401B2 (en) * | 2007-07-17 | 2011-11-15 | At&T Intellectual Property I, Lp | Methods, systems, and computer-readable media for providing an indication of a schedule conflict |
US20090199192A1 (en) * | 2008-02-05 | 2009-08-06 | Robert Laithwaite | Resource scheduling apparatus and method |
US10055698B2 (en) * | 2008-02-11 | 2018-08-21 | Clearshift Corporation | Online work management system with job division support |
US20100042461A1 (en) * | 2008-08-15 | 2010-02-18 | Sears Brands, Llc | Grouping service orders in an electronic services marketplace |
US8140369B2 (en) * | 2008-08-21 | 2012-03-20 | Toyota Motor Engineering & Manufacturing North America, Inc. | System and method for optimizing manufacturing workforce |
US20100169147A1 (en) | 2008-12-30 | 2010-07-01 | Nortel Networks Limited | Location-based queuing |
US8612276B1 (en) * | 2009-02-11 | 2013-12-17 | Certusview Technologies, Llc | Methods, apparatus, and systems for dispatching service technicians |
US20100211428A1 (en) * | 2009-02-18 | 2010-08-19 | Red Hat, Inc. | Automated Customer Service Matching Methodology |
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US20100287025A1 (en) * | 2009-05-06 | 2010-11-11 | Brian Fletcher | Mobile resource task scheduling |
US9378511B2 (en) * | 2009-07-15 | 2016-06-28 | International Business Machines Corporation | Real-time appointment of enterprise mobile agents in response to customer requests |
US8407073B2 (en) * | 2010-08-25 | 2013-03-26 | International Business Machines Corporation | Scheduling resources from a multi-skill multi-level human resource pool |
US20130085796A1 (en) * | 2011-10-03 | 2013-04-04 | Frank Ruffolo | Method and Apparatus for Work Management |
US10032136B1 (en) * | 2012-07-30 | 2018-07-24 | Verint Americas Inc. | System and method of scheduling work within a workflow with defined process goals |
US20140278653A1 (en) * | 2013-03-14 | 2014-09-18 | Charles D. COCANOUGHER | Method And System For Optimizing Field Service Appoint Scheduling |
US11880790B2 (en) * | 2013-03-15 | 2024-01-23 | Utopus Insights, Inc. | Spatio-temporal approach to scheduling field operations |
US20140330605A1 (en) * | 2013-05-03 | 2014-11-06 | General Electric Company | System and method for monitoring and scheduling a workforce |
US20160140507A1 (en) * | 2014-11-18 | 2016-05-19 | Intrenational Business Machines Corporation | Optimizing service provider schedule and route |
JP6243994B2 (en) * | 2015-12-25 | 2017-12-06 | 日本瓦斯株式会社 | Computer, method, and computer program for allocating consumers in security investigation work to investigators |
US9779627B1 (en) | 2016-03-31 | 2017-10-03 | Cae Inc. | Method, device and system for calculating weighted deployment rules in an emergency-vehicle-units deployment system for a geographical area |
US20170316386A1 (en) * | 2016-04-29 | 2017-11-02 | Microsoft Technology Licensing, Llc | Contextually-aware scheduling exceptions |
US10789557B2 (en) | 2016-08-04 | 2020-09-29 | Conduent Business Services, Llc | Method and system for auto-allocation of tasks to resources of an organization |
US10832189B2 (en) * | 2017-05-05 | 2020-11-10 | Servicenow, Inc. | Systems and methods for dynamically scheduling tasks across an enterprise |
CN110826832A (en) * | 2018-08-13 | 2020-02-21 | 优信拍(北京)信息科技有限公司 | Task scheduling processing method and system |
KR102068422B1 (en) * | 2018-12-26 | 2020-02-11 | 이청종 | Schedule Management Service System and Method |
CN111461469B (en) * | 2019-01-18 | 2023-05-09 | 阿里巴巴集团控股有限公司 | Personnel scheduling method and computer equipment |
US11250356B2 (en) | 2019-03-27 | 2022-02-15 | Panasonic Intellectual Property Management Co., Ltd. | Method and system for apportioning tasks to persons in environment |
US11900285B1 (en) * | 2019-10-17 | 2024-02-13 | Avalara, Inc. | Selected resource computation for mobile employees |
Family Cites Families (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5913201A (en) * | 1991-04-30 | 1999-06-15 | Gte Laboratories Incoporated | Method and apparatus for assigning a plurality of work projects |
JPH0718425A (en) * | 1993-06-30 | 1995-01-20 | Ricoh Co Ltd | Thin film forming device and production of metal oxide semiconductor thin film using the device |
-
1999
- 1999-04-19 US US09/294,251 patent/US20020065700A1/en not_active Abandoned
-
2000
- 2000-03-22 AU AU39128/00A patent/AU3912800A/en not_active Abandoned
- 2000-03-22 WO PCT/US2000/007717 patent/WO2000063819A1/en active Application Filing
Also Published As
Publication number | Publication date |
---|---|
AU3912800A (en) | 2000-11-02 |
US20020065700A1 (en) | 2002-05-30 |
WO2000063819A1 (en) | 2000-10-26 |
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