WO2001046876A2 - System and method for creating a true customer profile - Google Patents
System and method for creating a true customer profile Download PDFInfo
- Publication number
- WO2001046876A2 WO2001046876A2 PCT/CA2000/001529 CA0001529W WO0146876A2 WO 2001046876 A2 WO2001046876 A2 WO 2001046876A2 CA 0001529 W CA0001529 W CA 0001529W WO 0146876 A2 WO0146876 A2 WO 0146876A2
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- WIPO (PCT)
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- profile
- consumer
- consumption
- behaviour
- true
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
Definitions
- the present invention relates generally to a system and method for creating a "true" customer consumption profile.
- the consumption profile serving at any one time as the 'governing' consumer consumption profile is considered to be the most up-to-date and representative consumption profile of that customer and thus the most representative of the "true" consumption profile of that customer at that point in time.
- this object is achieved with a system for creating a consumer's "True" consumption profile, comprising of: - means for initially establishing a consumer's self-perceived consumption behaviour profile;
- this object is achieved with a method for creating a consumer's "true” consumption profile, comprising the steps of: (a) entering an initial consumer's self-perceived consumption profile;
- Fig. 1 is a schematic representation of a system according to a preferred embodiment of the present invention.
- Figs. 2 to 8 (encompassing steps 1 to 8) are block diagram representations of the method according to a preferred embodiment of the present invention.
- the present invention relates to a methodology and a system for establishing the "true" consumer behavior profile of an individual.
- the system is useful for vendors (the “users”) who want to know their customers better, or individuals who want to know themselves better.
- the process is based upon the comparison between the responses given to an industry specific customer profiling questionnaire and/or other industry specific customer profiling determination tools, with that of the actual consumption behaviour pattern results as obtained via the monitoring of the customer's behaviour during his active participation within that given industry, and with that of the customer's reaction when presented with consistencies and inconsistencies between the two above stated consumption profiles.
- the two first sets of data are stored within a database where the customer's self-perceived consumer profile (his "wants") (as obtained via the industry specific questionnaire and/or other industry specific profile determination tools) and the customer's actual consumption behaviour profile (his "needs”) (as outlined by monitoring the customer's actual consumption pattern within the same industry) are compared and correlated so as to identify the third set of data, the consistencies and inconsistencies identified between the two profiles, which are most often indicative of the absence of a reconciled representation of both the consumer's "wants" and "needs".
- a consumer's "true" consumption profile can be determined as a result of analysing each individual profile or more accurately attributing a weight coefficient to the reconciled results observed upon the comparison of the two profiles or upon the consumer's consumption behaviour reaction thereof to the reconciled results or a combination thereof.
- the customer in question may at a point in turn, be encouraged to respond to a set of additional questions immediately prior to commencing a potential consumption-leading search (questions may also be posed immediately prior to concluding a transaction stemming from the undertaking of a consumption-leading search).
- the results to these questions may further serve to establish the customer's self-perceived "wants" immediately prior to undertaking a consumption-leading search or exercising a transaction stemming from the undertaking of a consumption-leading search.
- further benefits for the purpose of establishing a customer's "true" consumption profile may be two-fold. Firstly, the customer's current governing consumption profile may either be further validated or may require an update.
- the essence of the method and system of the present invention is to recognize a need for, and consequently establish a bridge between the psychological, perceptual and physical consistencies and inconsistencies existing between a consumer's self-perceived consumption profile, and a consumer's actual behaviour derived consumption profile (this applies equally to an individual as well a corporation).
- This system has for practical purposes, the accurate and well-founded elaboration of a customer's "true” consumption profile, arrived at by correlating the consistencies and inconsistencies between the perceived "wants” and actual “needs” of a consumer.
- a reverse approach may also be used, in which the accurate and well- founded elaboration of a consumer's "true” behavioral profile will lead to the establishment of a customer's "true” consumption profile.
- the design of the system employs the approach of continuously correlating and attributing a weighting (as per each vendor's industry specific behaviour analysis model) to the consistencies and inconsistencies existing between a customer's self-perceived profile (his "wants"), and that same customer's actual consumption behaviour derived profile (most often reflective of a combination of both the user's "wants” and “needs”).
- this invention enables the vendor user to create a comprehensive bridge between the psychological and physical discrepancies existing between an individual's self-perceived consumption profile and his actual consumption behaviour derived profile, all of which ultimately leading to the establishment of the "true” consumption behavior profile of that individual consumer (i.e. a consumer consumption profile taking into account the distinction between the consumer's "wants” and “needs”).
- the system and method according to a preferred embodiment of the present invention first looks to the user to state his consumer profile, as he perceives it to be (i.e. the establishing of the consumer's "wants” as per the consumer's self perception). This is preferably done through the answer to a few key, yet mirant questions. These sets of questions will be determined in relation to the industry in which the consumer profile is to be established. More specifically, the questions will be tailored to a specific industry, such as the financial industry, the retail industry (which could even be broken down into: clothing; hardware; computers; etc.) and others.
- the profile can be created using a consumer tracking model, or a historical knowledge base, or a combination thereof.
- the system Upon having a tangible consumer profile benchmark established by the concerned consumer himself, the system then tracks or surveys the consumer's actual consumption behaviour pattern, continuously searching for, logging and comparing the consistencies and inconsistencies existing between the consumer's self perceived consumption profile with that of the same consumer's actual consumption behaviour derived profile.
- this system best enables vendors to avoid the inherent pitfalls present when servicing a client as based primarily on the client's self-stated/self-perceived "wants", and not on a proper weighting of the client's "true” and validated “needs” and "wants”. It is key to remember that in a client's mind, more often than not, it is the vendor's fault for not having been able to properly grasp the subtleties between what the client expressed he "wanted” as compared to what the client really "needed”.
- the first framework (it is highly recommended that this framework should always be applied) is on a conscious level and relies heavily on the consumer to be an active participant in the profiling/re-profiling process.
- the intentional and studied design of accessible and easy to use user interfaces (specific to the commercial environment at hand) encourages the consumer to efficiently and effortlessly contribute information indicative of his self-perceived consumption behaviour parameters when making a purchase or immediately prior to the undertaking of a consumption leading search or during the actual undertaking of a consumption leading search. This collected data is logged and is compared to the currently referenced go-forward benchmark profile.
- any and all consistencies and inconsistencies existing between the user's actual consumption behaviour profile (as per various consumer specific state-of-minds and the various stated consumption experience time-frames) and that of his self-perceived consumption behaviour profile can be registered and can potentially lead to the consumer's referenced benchmark "true" consumption profile to be updated.
- the second proposed framework consists of simply monitoring the consumer's actual consumption behaviour pattern (conscious pattern), and thus continuously building, reviewing and updating the intended consumer's currently referenced benchmark consumption profile accordingly.
- the third framework attempts to monitor the consumer on a subconscious level. Where as within calculated time and situational intervals, the consumer's areas of interest believed to be most current and representative of the consumer's vendor-derived consumption profile are pushed to the consumer so as to either validate them or require a review and modification of the consumer's consumption behavior/profile.
- the combining of the results of these frameworks serves to best identify and establish a customer's re-occurring behavioural and consumption parameters as based on a correlation and weighting of that customer's "true” "needs” and “wants", and not solely as per that customer's self-perceived “wants”.
- a reliable and well-founded consumer's "true” consumption behavior profile can be determined, validated and supported (for example: at a car dealership, a potential customer looks at a sports-coupe, however the pre- expected demographic and consumption parameters of the potential customer points toward a mini-van).
- the design of the system and its intrinsic profiling principle provides for cross-selling capabilities. Vendors will most certainly be capable of better orienting the cross-selling of other of their products and services to their existing customer base. Customers may be better supported and better made aware of other products and services available to them within the same vendor environment. Fourthly, the system and method on which it relies provides for increased individual account profitability. By more accurately targeting a customer's "true” "needs” and “wants", a vendor can better orient and structure his product and/or service offerings. A sales approach incorporating customer psychology can make all of the difference in closing a deal.
- a vendor may better anticipate what products and services his clients may require in the future, and thus make the appropriate decisions to remain in the forefront of his client's products and services supplier arena.
- the customer in question is preferably made aware of all the resulting consistencies and inconsistencies with regards to the comparison of the customer's self-perceived consumption behaviour profile as compared to his actual behaviour derived consumption profile.
- client / vendor loyalty will reign due to the bilateral understanding that both parties are invested in working towards the establishment of a better founded and more mutually beneficial relationship.
- the most compelling reason for the customer in question to be made aware of all the resulting consistencies and inconsistencies with regards to the comparison of the said customer's self-perceived consumption behaviour profile as compared to his actual behaviour derived consumption profile is the ability for the vendor to further monitor and log his customer's reaction to the data represented as a result of this system. As such, the vendor may go as in-depth within his analysis and determination of a customer's "true" consumption behaviour pattern, as being able to impartially monitor the said customer's reaction when faced with the existence of inconsistencies between his self-determined behaviour profile and his actual consumption derived behaviour profile.
- Figure 1 shows the main components of the system, which are more fully illustrated in Figures 2 to 8.
- the system consists of a client application 12 which is connected through a network 32 such as the internet to a central system 11.
- the central system which is configured for specific industry environment 30, includes a tracking application 28, a database 34 and a profile matching unit 18.
- the client first establishes a base profile preferably through a questionnaire tailored to the specific industry 14. This questionnaire is used to make profile 16.
- the tracking application 28 continuously, sporadically or intermittently monitors the client's activity. This activity is used to build an actual behavior profile within the specific industry at 26 and thus make an activity derived profile 24.
- the perceived profile 16 and the activity derived profile 24 are compared at 18 to identify any consistencies and inconsistencies between the industry perceived profile 16 and the activity derived profile 24. These consistencies and inconsistencies are preferably set out in a log which is presented to the client. The client upon the review of this log, identifies his or her reactions in respect of the various points outlined in the log. A reaction log 20 is thus obtained and a new governing profile 22 is established based on the industry perceive profile, the activity derived profile and the reaction log depending on a variety of weighting strategies.
- the process of the present invention begins with an industry client 101.
- An initial governing consumption behavior profile is first established at 107. As mentioned previously, this can involve the use of an industry specific questionnaire, a consumer tracking model or a historical knowledge base.
- This system has for an objective to build a "movie-like" illustration, and not a “snap-shot", of a consumer's "True” consumption profile as it stood and currently stands throughout his consumption-life Consequently, the evolution of the consumers' consumption behaviour pattern profile may be established and further used so as to demonstrate the various stages of consumption pattern that a particular consumer went through in regards to a particular industry over a specified period of time
- Past profile parameters may be referred to as possible supports to present and future decisions and serve as reference if legal considerations were ever to come forward in the accusation of wrongful advice and/or client dissatisfaction via the supplier
- the data collected within the questionnaire is subjected to generally accepted industry standarc consumption profiling measurement principles, such as; demographic profiling measurements, psychological profiling measurements, and behavioural profiling measurements.
- this monitoring of the behavior can take many different forms. For example, and not limited thereto, the monitoring can be done through keeping a log of various web sites that are visited, actual purchases made (and returns, if the case be), simulations performed, etc. It can also include responses to surveys, biomedical responses to hearing a sound, song, clip, etc., or to viewing a video of any kind (through appropriate sensors).
- the important aspect of the invention is that the behavior is tracked in one way or another, and this tracked behavior is logged.
- a user activity derived consumption behavior profile is established using historical consumption data 137 or the actual current and future activity consumption behavior of the client 139.
- a comparison and reconciliation of the consumer's self-perceived consumption profile and the actual consumption derived profile step 5 is performed at 121.
- the consistencies and inconsistencies identified at 121 are represented to the client at 123 and the user's reaction to these consistencies and inconsistencies are recorded at 127.
- a new consumer governing profile is established at 131 which leads to the established new customer service approach by the supplier 115.
- the establishment of the consumer's true consumption behavior profile is enabled. This is in turn referenced as the governing profile benchmark to which our future consumption behavior within that given industry is to be compared to. This, of course, is until the time a revised and more timely consumption profile benchmark is warranted and instituted. The process, of course, is continuously updated.
- the user's actual activity based behaviour can be distilled as of several processes, such as; information requests, consumption habits, purchasing habits, field of operations, web-surfing habits, etc. (as per step 4), and/or using existing historical consumption behaviour data (as per step 3). It should be understood that the present invention's use of consumption data is not limited to any particular field of consumption behaviour activity, and / or currency of data (any starting point is considered as such, and is deemed a good starting point). All of the respondent's actual activities are logged and stored within a profile data database under the "actual behaviour profile" category, where it will in turn (as of step 5) be continuously compared and correlated to the consumer's "self-perceived consumption profile".
- the monitoring collection and logging of all users' activity can include things such as information request, consumption habits, purchasing habits, field of operations, etc. It should also be understood, and as mentioned previously, that additional data may be collected to further monitor the consumer's state of mind that period during or immediately prior to consumption leading search or at the time of an actual consumption such as a sale or a purchase executed over the internet.
- the consumer's actual consumption behaviour data, as well as his self-perceived consumption behaviour data, as well as all existing consistencies and inconsistencies derived as a result of their reconciliation may be retrieved at any time in the future for comparative purposes, validation purposes, decision-taking purposes, and the ability to identify and illustrate an evolutionary consumption behaviour path for that said consumer.
- the logged behaviour pattern of the user can be compared to the profiling tools as made acceptable and available by the industry (as per step 5). It should be understood that this tool does not attempt to establish new profiling standards for each industry it is applied to, but rather relies on the experiences and customer behaviour knowledge already collected and proven to be representative of the consumption habits of the customer's of the industry at hand. If any modification to the profiling standards of an industry results by the use of this tool, it is simply as an added benefit to its' vendor users and not this tool's intended purpose.
- step 5 the comparison between the self-perceived consumption profile and the actual consumption profile is performed. This step is constantly in application so as to continuously reconcile the currently referred to governing benchmark consumption profile with the actual consumption profile. Essentially, the basic question that is being asked is: "Is the respondent behaving as his responses to the self-derived profile and/or referred governing benchmark consumption profile would indicate?
- the benefactor of the data representing existing consistencies and inconsistencies between the self-perceived consumption profile and the actual- behaviour derived profile may select to present the consistencies and inconsistencies at various time intervals, at set time intervals, or only upon a request from the user.
- Fig. 6 the representation to the consumer of the existing consumption behavior profile consistencies and inconsistencies step 6 is illustrated at Fig. 6. These can be logged and reported continuously 141 at predetermined times 143 or on request 145.
- the user profile derived as based on actual consumption activity is presented to the user 147 and the profile derived is based on the profile resulting from user's self-perceived consumption profile is also presented at 149.
- the user is permitted to self-identify the profile consistencies and inconsistencies.
- the consistencies and inconsistencies are established and demonstrated 153.
- step 6 the existing consistencies and inconsistencies as well as any reoccurring behaviour patterns are represented to the respondent.
- the identification and representation of possible adjustments to the governing profile may be supportive to those individuals having difficulty adjusting the parameters of the profile that they have long considered the correct representation of the consumption behaviour habits.
- the tool may bring forward factual occurrences that would otherwise not be evident, or acceptable to those parties reviewing the results for the first time. People are often reluctant to see themselves under a different light, even if that light is more accurately representative of their person.
- a relative weight coefficient (as per industry specific standards) to some or all of the consistencies and inconsistencies existing in a consumer's self-perceived consumption profile compared to the consumer's derived profile is attributed.
- This weighting can be done through industry specific standards, consumer behavior specific standard, consumer consumption behavior psychology, or simple observation, all of which are well known in the art.
- the user's reactions to the consistencies and inconsistencies are recorded.
- the respondent's reaction to the consistencies and inconsistencies may further serve to attribute a weight coefficient to each consistencies and inconsistency, and thus be better able to judge what consistencies and inconsistencies should be ignored and which should be taken into account when orienting or developing a product or service offering for a customer.
- the user modifies the behavior to match the activity based consumption profile and/or the user modifies the self-perceived profile to match the activity based consumption profile 157.
- the users looks to establish consistency between perception and reality 163 and thus the governing profiles modified to more closely represent the activity behavior profile 165.
- the user modifies the behavior to match the governing profile 167 which returns to 163 and the governing profiles thus modified 165
- the user does not modify the self-perceived behavior profile 159 and/or does not modify the behavior activity to match the consumption profile 161 Consequently, the user does not look to establish consistency between perception and the governing profile is thus not modified
- the new consumer governing profile will be established when the governing profile is modified to more closely represent the actual activity behavior profile 165 or the actual activity behavior is modified to more closely represent the governing profile 166
- an industry recognized behavior profile representing the user's true behavior activity replaces the current governing profile
- the establishment of the consumer's true consumption behavior profile is enabled This in turn is to be referenced as the governing profile benchmark to which all future consumption behavior within that given industry is to be compared to
- a consumer's "true” consumption profile is established by means of identifying, correlating and attributing a weight coefficient to the consistencies and inconsistencies existing between a consumer's self-perceived consumption profile and his actual-consumption behaviour derived profile.
- a consumer may adjust his actual behaviour pattern to more closely represent his "True” consumption profile, or he may altogether continue to behave in an inconsistent manner with his "True” consumption profile, thus leading to the determination and validation of "True" consumption profile more representative and consistent with his actual behaviour pattern
- the establishment of a true profile permits a vendor or user to establish a better servicing approach to the customer.
- the base parameters i.e. questions
- the base parameters may be as follows:
- This questionnaire may or may not include demographic and/or financial planning data.
- the responses to this questionnaire will serve to establish the investor's profile as per the investor's self-perception.
- PARAMETERS will serve to create a "TRUE" investor behaviour profile. - An investor's profile that takes into account an investor's self-perceived investment interests, his actual-investment behaviour derived interests, as well as his reaction to the consistencies and inconsistencies existing between these two profiles.
- TOLERANCE PARAMETERS with regards to investment searches and portfolio performance, the greater the accuracy of the initial responses given to the two stated questions in point A. As such, point A may be deemed as the most current and "True" investor profile.
- the validation for establishing a more representative and ultimately more "TRUE" investor profile may be present.
- the system continuously readjusts its investor profile governing parameters so as to be representative of the most timely, pertinent and accurate profile of that said investor.
- the use of the proposed system enables the establishment and continuous comparison of an investor's self-derived investor profile, with his actual investment-behaviour derived investor profile as well as his reaction to an industry accepted weighting attributed to the consistencies and inconsistencies existing between the two. Consequently, a clear and accurate picture of an investor's governing profile parameters (a "True" investor profile) can be implemented within the system, and used to govern all of its monitoring, compliance, tracking, evaluating, warning (alarms) and searching functions.
- these findings may further serve to i) establish the customer's self- perceived expectations (i.e. "wants") immediately prior to undertaking an investment-leading search and/or exercising a transaction stemming from the undertaking of a investment-leading search, ii) serve to further validate the currently referred to governing investor profile or iii) serve to indicate the need for a investor profile update, (it is not inconceivable that under certain conditions the investor in question adheres to an all together different, yet consistently re- occurring investor profile).
- the "TRUE" investor profile may indicate : • A balanced investment stance with validation from close and trusted sources. Quick turn-around and volatility is acceptable, yet these need to be well managed, however may ultimately deter an initial investment decision.
- Points A and B are continuously being tracked and compared so as to determine an actual behaviour-derived set of determinant parameters for the benefit of establishing point C.
- Point C is the result of a reconciliation and weighting attributed to the consistencies and inconsistencies existing between points A and B and the reaction of the investor upon being presented these existing weighted consistencies and inconsistencies.
- Point C being the most current and "True” representation of the investor's current actual investment behaviour, may then serve as the benchmark "TRUE" investor profile. Up until the point a new and more "True” investor profile is warranted. Consequently, a strong sense of customer loyalty can be built upon a service platform based on a broker's well-supported awareness and understanding of an investor's "TRUE” needs and wants.
- the profiling platform offers the ability to connect to as many product / services / opportunity databases that the offering party (industry specific) chooses to make available to its clients.
- the tool can search for and present opportunities to the investor as based on the investor's "TRUE” investor profile, and as the investor's "TRUE” investor profile is being for ever monitored to ensure its accurate and timely representation of the investor's "TRUE” investor behaviour.
- the tool offers the capability of validating the resulting "TRUE" investor profile with the logging of the investor's reaction to the presentation of those opportunities deemed to be best suited to the investor's "TRUE” profile (according to industry specific standards). Furthermore, validating and/or disproving the "TRUE" investor profile as it currently stands, and the process continues.
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Abstract
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Priority Applications (4)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
AU21379/01A AU2137901A (en) | 1999-12-20 | 2000-12-19 | System and method for creating a true customer profile |
EP00984736A EP1242954A2 (en) | 1999-12-20 | 2000-12-19 | System and method for creating a true customer profile |
CA002393181A CA2393181A1 (en) | 1999-12-20 | 2000-12-19 | System and method for creating a true customer profile |
JP2001547320A JP2003524236A (en) | 1999-12-20 | 2000-12-19 | System and method for generating a true customer profile |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
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CA2,293,031 | 1999-12-20 | ||
CA 2293031 CA2293031A1 (en) | 1999-12-20 | 1999-12-20 | Consumer profile determination and validation |
Publications (2)
Publication Number | Publication Date |
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WO2001046876A2 true WO2001046876A2 (en) | 2001-06-28 |
WO2001046876A8 WO2001046876A8 (en) | 2001-11-08 |
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PCT/CA2000/001529 WO2001046876A2 (en) | 1999-12-20 | 2000-12-19 | System and method for creating a true customer profile |
Country Status (7)
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EP (1) | EP1242954A2 (en) |
JP (1) | JP2003524236A (en) |
CN (1) | CN1413330A (en) |
AU (1) | AU2137901A (en) |
CA (1) | CA2293031A1 (en) |
RU (1) | RU2002119426A (en) |
WO (1) | WO2001046876A2 (en) |
Cited By (14)
Publication number | Priority date | Publication date | Assignee | Title |
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GB2379753A (en) * | 2001-09-13 | 2003-03-19 | Hewlett Packard Co | Method and apparatus for user self-profiling |
US6546545B1 (en) | 1998-03-05 | 2003-04-08 | American Management Systems, Inc. | Versioning in a rules based decision management system |
US6601034B1 (en) | 1998-03-05 | 2003-07-29 | American Management Systems, Inc. | Decision management system which is cross-function, cross-industry and cross-platform |
US6609120B1 (en) | 1998-03-05 | 2003-08-19 | American Management Systems, Inc. | Decision management system which automatically searches for strategy components in a strategy |
US6708155B1 (en) | 1999-07-07 | 2004-03-16 | American Management Systems, Inc. | Decision management system with automated strategy optimization |
US7096204B1 (en) | 1999-10-08 | 2006-08-22 | Hewlett-Packard Development Company, L.P. | Electronic commerce system |
US7526785B1 (en) | 1999-09-25 | 2009-04-28 | Hewlett-Packard Development Company, L.P. | Trusted computing platform for restricting use of data |
US8364578B1 (en) | 1998-03-05 | 2013-01-29 | Cgi Technologies And Solutions Inc. | Simultaneous customer/account strategy execution in a decision management system |
US8370631B2 (en) | 2001-07-30 | 2013-02-05 | Hewlett-Packard Development Company, L.P. | Trusted identities on a trusted computing platform |
WO2014144587A2 (en) * | 2013-03-15 | 2014-09-18 | Xperscore, Inc. | System and method for tracking knowledge and expertise |
US9235849B2 (en) | 2003-12-31 | 2016-01-12 | Google Inc. | Generating user information for use in targeted advertising |
US10467697B2 (en) | 2016-04-18 | 2019-11-05 | Laurent Bensemana | Method and system for building an enhanced investment portfolio |
US10692008B2 (en) | 2013-10-31 | 2020-06-23 | Fujitsu Limited | Assessing and selecting decision making entities for acquiring and presenting information |
US11514116B2 (en) | 2015-12-30 | 2022-11-29 | Interdigital Madison Patent Holdings, Sas | Modifying content to be consumed based on profile and elapsed time |
Families Citing this family (1)
Publication number | Priority date | Publication date | Assignee | Title |
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CN105446802A (en) * | 2014-08-13 | 2016-03-30 | 阿里巴巴集团控股有限公司 | Operation execution method and device based on conversion rate |
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1999
- 1999-12-20 CA CA 2293031 patent/CA2293031A1/en not_active Abandoned
-
2000
- 2000-12-19 AU AU21379/01A patent/AU2137901A/en not_active Abandoned
- 2000-12-19 RU RU2002119426/09A patent/RU2002119426A/en not_active Application Discontinuation
- 2000-12-19 JP JP2001547320A patent/JP2003524236A/en active Pending
- 2000-12-19 WO PCT/CA2000/001529 patent/WO2001046876A2/en active Application Filing
- 2000-12-19 EP EP00984736A patent/EP1242954A2/en not_active Withdrawn
- 2000-12-19 CN CN 00817484 patent/CN1413330A/en active Pending
Non-Patent Citations (1)
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Cited By (17)
Publication number | Priority date | Publication date | Assignee | Title |
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US7318224B2 (en) | 1998-03-05 | 2008-01-08 | American Management Systems, Inc. | Versioning in a rules based decision management system |
US6546545B1 (en) | 1998-03-05 | 2003-04-08 | American Management Systems, Inc. | Versioning in a rules based decision management system |
US6601034B1 (en) | 1998-03-05 | 2003-07-29 | American Management Systems, Inc. | Decision management system which is cross-function, cross-industry and cross-platform |
US6609120B1 (en) | 1998-03-05 | 2003-08-19 | American Management Systems, Inc. | Decision management system which automatically searches for strategy components in a strategy |
US7062757B2 (en) | 1998-03-05 | 2006-06-13 | American Management Systems, Inc. | Decision management system which is cross-function, cross-industry and cross-platform |
US8364578B1 (en) | 1998-03-05 | 2013-01-29 | Cgi Technologies And Solutions Inc. | Simultaneous customer/account strategy execution in a decision management system |
US6708155B1 (en) | 1999-07-07 | 2004-03-16 | American Management Systems, Inc. | Decision management system with automated strategy optimization |
US7526785B1 (en) | 1999-09-25 | 2009-04-28 | Hewlett-Packard Development Company, L.P. | Trusted computing platform for restricting use of data |
US7096204B1 (en) | 1999-10-08 | 2006-08-22 | Hewlett-Packard Development Company, L.P. | Electronic commerce system |
US8370631B2 (en) | 2001-07-30 | 2013-02-05 | Hewlett-Packard Development Company, L.P. | Trusted identities on a trusted computing platform |
GB2379753A (en) * | 2001-09-13 | 2003-03-19 | Hewlett Packard Co | Method and apparatus for user self-profiling |
US9235849B2 (en) | 2003-12-31 | 2016-01-12 | Google Inc. | Generating user information for use in targeted advertising |
WO2014144587A2 (en) * | 2013-03-15 | 2014-09-18 | Xperscore, Inc. | System and method for tracking knowledge and expertise |
WO2014144587A3 (en) * | 2013-03-15 | 2014-11-27 | Whoknows, Inc. | System and method for tracking knowledge and expertise |
US10692008B2 (en) | 2013-10-31 | 2020-06-23 | Fujitsu Limited | Assessing and selecting decision making entities for acquiring and presenting information |
US11514116B2 (en) | 2015-12-30 | 2022-11-29 | Interdigital Madison Patent Holdings, Sas | Modifying content to be consumed based on profile and elapsed time |
US10467697B2 (en) | 2016-04-18 | 2019-11-05 | Laurent Bensemana | Method and system for building an enhanced investment portfolio |
Also Published As
Publication number | Publication date |
---|---|
EP1242954A2 (en) | 2002-09-25 |
CN1413330A (en) | 2003-04-23 |
AU2137901A (en) | 2001-07-03 |
CA2293031A1 (en) | 2001-06-20 |
RU2002119426A (en) | 2004-03-10 |
WO2001046876A8 (en) | 2001-11-08 |
JP2003524236A (en) | 2003-08-12 |
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