WO2001080070A2 - Search engine with search task model and interactive search task-refinement process - Google Patents
Search engine with search task model and interactive search task-refinement process Download PDFInfo
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- WO2001080070A2 WO2001080070A2 PCT/EP2001/003945 EP0103945W WO0180070A2 WO 2001080070 A2 WO2001080070 A2 WO 2001080070A2 EP 0103945 W EP0103945 W EP 0103945W WO 0180070 A2 WO0180070 A2 WO 0180070A2
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3325—Reformulation based on results of preceding query
Definitions
- the invention relates to search engines such as used to search the Internet, electronic program guides, indexed document databases, etc. More particularly it relates to searches that employ queries that can contain large numbers of alternative search terms such as used to search keyword and full text searchable databases. Even more particularly, it relates to such search engines in which a task model is specified to improve the relevance of the results returned by a search query.
- Search engines as part of their process, generate queries and use them to retrieve records from a database.
- search definition e.g., a search string
- search definition e.g., a search string
- keyword and full-text search queries can be formed from every word in the dictionary.
- overlapping or redundant terms Even when there is a smaller possible number of terms, their possible combinations can be large.
- the number of alternatives and the redundancy sometimes inherent in the list of possible query terms (usually the entire native language chosen by the user) can lead to serious problems in using a search engine.
- the typical routine of performing a search begins with the entry of a search string, which may be a free form sentence, a question, a set of words and/or phrases, or a single word.
- the search engine may parse the set of words so that words and phrases are employed as separate possible terms. For example, if the word "dog” appears after “red,” the engine may search for "red dog” as well as the word “red” and “dog” separated from each other in the same document.
- the engine may contain grammatical models that allow it to attach greater importance to some words and less to others. Still other variations are also used such as Boolean operators that allow symbols (e.g., words) to be connected such as a range of proximity, disjunctive and conjunctive connectors, etc.
- the engine generates from these inputs a definite query to select results. It then retrieves the results and sorts them based on relevance.
- Relevance may include criteria other than the relative importance of search terms and words, which is one of the most common. For example, the engine may assign a certain value to a candidate record returned by the query based on the number of links that exist in other sites that point to that candidate, such as done by Google®. Relevance may be inferred from the query or even explicitly specified in some fashion by the user.
- search might miss relevant records.
- a solution that allows the user to provide more intelligence (that is, information the user knows before he/she begins his research) to the search process is desirable.
- An intelligent search process is implementable on a computer or computer network, for example a network workstation or a television set-top box with an electronic program guide (EPG).
- EPG electronic program guide
- the process accepts not only traditional search terms, but a task model definition as well.
- the task model definition may allow the user, for example, to specify the number of records sought.
- the user may seek a specific program rather than a large set.
- the user may seek a specific program rather than a large set.
- the user wishes a large set he/she may desire to browse through a whole genre or time range for instance.
- the user wants a particular record he/she may know in advance that only one specific program is desired, but is not sure of the title, channel, or other variables that would narrow the search effectively.
- the user interface allows the specification of a task model indicating whether the user is searching for one, a small number, or a large number of "hits.”
- the task model may be inferred from extant conditions or passively from user behavior such as the browsing of a program guide or other search result.
- the search engine uses the additional intelligence defined by the task model to modify the search results.
- the information provided by the user is supplemented by the specification of a task model, not replaced by it.
- a set of retrieved records may be obtained in the normal fashion employing any of numerous query generation and sorting models.
- the task model specification may be used to modify the result.
- the engine in response to a task model requesting a number of records that is much smaller (by an order of magnitude or more) than the number of records returned by the search, the engine may look for discriminants in the set of records returned and, instead of simply listing the results returned, offer the user a list of discriminants from which to select.
- the discriminant may be, for example, an important term that appears in a small percentage of the retrieved results, but is conspicuously absent from the others. It may identify a number of such discriminants and offer all of them to the user to select from.
- discriminants are well-developed technology in itself.
- a very simple approach is to generate a histogram that indicates the terms that appear most often in the returned records and to allow the user to select from among the terms with the highest frequency.
- Another is to look for common incidences of words not specified in the query but which appear in association with words that were specified in the query under the assumption that the former modify the latter when they appear in mutual proximity. These former terms would be presented as options from which to select.
- the generation of the statistics needed to identify these discriminants is straightforward from the processes employed by search engines. Search engines generate or use index files that permit the ready generation of such statistics.
- the task model selection could receive two inputs: the number of hits expected and the number sought.
- the selection of a task model could be done using a selection list, a number, or some other code or symbol to indicate the number of records sought or expected.
- Another task model that may be employed in connection with the invention may be keyed to a context definition that is specified or inferred automatically. For example, if the user is looking for a single program of a certain variety at a certain time of day, when these conditions are present, the system may make suitable inferences. For example, the system may infer that he/she is looking for a specific program to watch or that he/she wants a particular kind of program (based on previous selections). In response, the system may offer him/her a selection list based on these inferences.
- Fig. 1 is an illustration of a hardware system in which the current invention may be employed.
- Figs. 2 illustrates a display portion of a user interface that may form a component of an electronic program guide application of the current invention.
- Figs. 3 A-B illustrate user interface dialogs used to input task models according to an embodiment of the invention.
- Fig. 3C illustrates a user interface dialog for input of a query according to an embodiment of the invention.
- Figs. 3D-F illustrate user interface dialogs used to modify the search query based on results and/or a task model according to an embodiment of the invention.
- Fig. 4 is a block diagram illustrating data flow between processes and data stores in an embodiment of the invention.
- Fig. 5 is a flow chart illustrating steps followed in searching a database using the invention.
- Fig. 6 is a flow chart illustrating steps followed in searching a database according to an alternative embodiment of the invention.
- Fig. 7 is a flow chart illustrating steps followed in searching a database according to still another embodiment of the invention.
- Fig. 8 is a flow chart illustrating steps followed in searching a database according to still another embodiment of the invention.
- a computer or "set-top box" 240 displays program information on a television or monitor 230.
- the computer 240 may be equipped to receive a data, video, etc. signal 260, from a server or servers 276 or other video source via network channels 274, and control a channel-changing function as well as accept search queries through user input devices such as a keyboard 211 or handheld remote control 210.
- the EPG can be browsed based on simple criteria such as a default filter (such as current time of day) as well as queried using a search engine process.
- the computer 240 may also be programmed to allow a user to select channels through a tuner (not shown) inside the computer 240 rather than through a television's tuner (not shown). The user can then select a program to be viewed by highlighting a desired selection from a displayed program schedule using a remote control 210 to control the computer.
- the computer 240 may output via other modalities, for example, a speaker 231.
- the computer 240 has a link for data, video, etc. 260 through which it can receive updated program schedule data. This could be a telephone line co nectable to an Internet service provider or some other suitable data connection.
- the computer 240 has a mass storage device 235, for example a hard disk, to store program schedule information, program applications and upgrades, and other information.
- EPG data may include titles and various descriptive information such as a narrative summary, various keywords categorizing the content, etc. These may be searchable as full text through a suitable user interface (UI).
- UI user interface
- the program information can be shown to the user and browsed by the user.
- the attendant display may be in the form of a time-grid 170 similar to the format commonly used for existing cable television channel guides. In the time-grid display 170, various programs are shown such as indicated by the bar at 130. The length of each bar indicates a respective program's duration and the start and end points of each bar indicate the start and end times, respectively, of each respective program.
- a description window 165 provides detailed information about a currently selected program. Note that many substitutions are possible in the above example hardware environment and all can be used in connection with the invention.
- the mass storage can be replaced by volatile memory or non- volatile memory.
- the data can be stored locally or remotely.
- the entire computer 240 could be replaced with a server or servers 276 operating offsite through a link. Rather than using a remote control to send commands to the computer 240 through an infrared port 215, the controller could send commands through a link for data, video, etc. 260 which could be separate from, or the same as, the physical channel carrying the video.
- the video or other content can be carried by a cable, RF, or any other broadband physical channel originating from a cable source 100' or obtained from a mass storage or removable storage medium, for example a data store 235 or memory card or disk 220. It could be carried by a switched physical channel such as a phone line or a virtually switched channel such as ATM or other network suitable for synchronous data communication. Content could be asynchronous and tolerant of dropouts so that present-day IP networks could be used. Further, the content of the line through which programming content is received could be audio, chat conversation data, web sites, or any other kind of content for which a variety of selections are possible.
- the program guide data can be received through channels other than the separate link for data, video, etc. 260.
- program guide information can be received through the same physical channel as the video or other content. It could even be provided through removable data storage media such as memory card or disk 220.
- the remote control 210 can be replaced by a keyboard, voice command interface, 3D-mouse, joystick, or any other suitable input device. Selections can be made by moving a highlighting indicator, identifying a selection symbolically (e.g., by a name or number), or making selections in batch form through a data transmission or via removable media. Referring to Fig. 5, a user chooses or enters a query in step S10.
- the task model is an estimate of the number of records expected and/or the number of records ultimately desired.
- step S20 if the task model is smaller than the retrieval retrieved records, useful discriminants are culled from the retrieved record set by a suitable statistic.
- the discriminants can be derived by various means as discussed below. These are displayed and the user selects one or more of them in step S30. These are applied to the returned results in step S35. This process may be repeated until the number of results ultimately desired matches the records produced. Finally, the results are displayed to the user in step S40 and an appropriate action may be taken, for example, selecting a particular result for retrieval or viewing.
- a task model does not have to include a specification of both the number of records expected and the number of records ultimately desired. If both are specified, it can be helpful, however.
- the user wants one particular record and begins by, he/she thinks, casting a wide net in the hope of receiving assistance from the smart search process in finding the right record. The user can then tell the system how large a net he/she thinks is defined by the first search string entered. If the search process recognizes that even though one record is ultimately sought, the user expected the string to produce a large number of records, the search process can help the user initially expand the search and then use discriminants to pare the set down.
- the task model does not need to specify an expected number of records. If an unknown quantity is involved, the system might begin by trying to expand the search (using techniques as illustrated in Figs. 3D-3F and attending text) then focus it by selecting discriminants.
- the discrimnants identified in step S25 can be derived by various means. For example, using the returned selection set, a histogram indicating the frequency of each term in the returned set of records can be generated. Those terms with the highest discriminating power may be displayed and the user permitted to select one or more.
- the user enters the Boolean query: "dog” and “fur or hair” and "curly or wavy" in an effort to find information about a particular breed, not known to him/her. The only information about the breed the user has, is that the breed has curly fur.
- the user may enter a task model specifying a small number of returns to indicate that he/she is looking for something specific and expects the query to result in a lot of undesired matches.
- the records returned by the search include information about various breeds, most of them focussing on particular breeds.
- the terms with the highest frequency of hits may provide some information that the user can use to indicate to the search engine that certain classes of records are not desired and certain classes are desired. So, for example, common descriptors may be returned such as "small,” “large,” “thin,” and “heavy.” The user can select from among these to help reduce the selected records to a number that can be conveniently browsed.
- the user interface may display the number of hits in the original set, the number that would result from the combination of any of the proposed discriminants with the original query, and the effect of combinations as a new query is generated using the discriminant terms.
- association may be inferred by mutual proximity of the terms, for example, or grammatical parsing (e.g., identifying adjectives that modify the search query term), etc. Those candidate discriminants that appear with the highest discriminating power could then be presented to the user and the user permitted to select from among them.
- a refinement to the two previous approaches is to select discriminants based on the ability of each to divide the returned set into a small number of subsets.
- One way to do this is to take a high hit count set of candidate discriminants, such as derived by the histogram procedure, and determine which from among them are "important" terms (importance being inferred, for example, from frequency of occurrence in the record, use in a title, etc.) that appear in a small percentage of the retrieved results, but are conspicuously absent from the others. That is, in some records, the term is important, but the term does not appear in all the records.
- the name of the breed to which the record relates would be important in records that related to the breed and absent from records unrelated to that breed.
- the search engine could then show a list of such discriminants, many of which might include breed names.
- a query window is generated in a suitable user interface 58 (Fig. 4) which could have an appearance 305 on the display 230 such as illustrated in Fig. 3C.
- the user enters or selects symbols, such as keywords and operators, to define a search string 310.
- the search string 310 is used to generate a specific query which is then used by a search engine process 59 to generate filtering criteria that may be passed to a display/browse process 40 to filter and view data from a database 30. The end result is that the data retrieved are displayed.
- a query may be generated to request from the user how many results the user seeks and how many are expected to be returned by the search string just entered. This could be done by making selections using radio buttons as illustrated in Fig. 3 A or by entering numerical data as illustrated in Fig. 3B. The option of indicating that the information is not known can be provided.
- a user enters a task model stating that, either a large number of results are desired, or that a small number (or one), but that the user expects the query entered to produce a large number of hits.
- the user enters an author's name, knowing the author has written hundreds of documents. In this example, the user may be looking for one in particular. If the search returns a small number of hits, the system may give the user some choices for widening the search. For example, if the user entered the author's name in a diminutive form, the system could recognize it and offer to expand the search by suggesting to the user that the formal name be used as well. For example, the user enters "Becky Wagner.” The system could propose that Rebecca be added to the search.
- the same profile data may be used to filter and sort the raw database data to enhance browsing.
- this feature could be combined with the present invention so that the profile data are also used by the UI 40 process to filter data for browsing.
- the profile engine process 53 stores the data for use in deriving relevant filtering criteria so that the user does not always need to enter explicit search terms such as through the user interface of Fig. 3C.
- the task model inference engine process 56 uses the interaction behavior data to infer whether the user is currently in need of help and to infer the most appropriate task model.
- the inference process can take many forms.
- a simple example is correlating a significance value with a record when a particular action takes place in association with the record. For example, a user may select a particular record to obtain further detailed information, as the user may, when browsing an EPG.
- a significance value may be associated with the act of requesting further information and correlated in a database with the particular record along with other information such as time of day, weekend or weekday, etc. Also, the time the user spends looking at a record (rather than quickly skipping past it) may be associated with a value. This information may be used directly to infer the task in which the user is engaged (browsing a EPG) and for inferring what is of interest.
- a user may choose to display the detail of a particular set of programs while browsing. As the browsing continues, the set may become large enough to identify certain common features in the set selected for detail- viewing.
- the UI process can generate a picture- in-picture window that requests confirmation of what the user seeks, for example a sports program.
- the UI element can ask how many records are sought or suggest a particularly important sports broadcast that might correspond to the one sought. It could also infer one or more task models that fit the pattern of behavior.
- a task model is one derived from environmental data or user behavior in addition to or alternative to one explicitly defined.
- the user enters a query or browses data (for example, the EPG screen displayed in Fig.
- a task model is inferred by the system based on the user's behavior, environmental variables such as the time of day, the day of week, holidays, important dates, and/or data stored in the user profile database 50. For example, if the user is searching for a sports program to record and the Super Bowl or World Cup games are in the near future, these may be offered as suggestions to the user. Alternatively, the system may ask if the user is searching for a particular event before offering such suggestions.
- a query is derived based on the task model, and any other query data, and the results displayed in step S80.
- the user may be browsing sports channels.
- the system may detect that the user is looking at times that are not current.
- the system can infer a task model from this and/or ask the user to define or refine the task model by asking questions.
- the system can infer that the user is searching for a sports channel at a future time by the fact that the user requests detailed information on broadcasts that are in the future and only for sports events.
- the system can offer to present all the sporting events that are available in the near future.
- the system may ask the user what time range he/she is interested in and display the results accordingly.
- the system could ask if the user is looking for a particular event and offer some options based on network recommendations (e.g., network banner events may be available in the EPG database) or by prompting for a query term to improve the search.
- network recommendations e.g., network banner events may be available in the EPG database
- the general approach of a task model is determined either directly or passively, to determine what the user is seeking. This way the system has something to compare to the search results the user retrieves. As is well known, much frustration can attend the process of doing research of complex data sets.
- the above provides a mechanism for allowing a user to specify information, or for the system to infer information, that can be compared to a search result or used to refine a search before it is done. As shown, this can be used as a basis for an intelligent assistant that gives the user opportunities to refine his/her search by offering alternative search terms.
- the user chooses or enters a task model in step S5.
- the task model may be selected for the user automatically, by inference, or directly specified by the user. For example, when a viewer browses a database or surfs channels or an EPG, the system might infer that the task is to find a show to watch immediately. During such activities, both the task model inference engine 56 and profile engine 53 monitor the interaction behavior. If the user turns on an EPG display and indicates that he/she wishes to search, then a different task might be inferred or the user could be asked to select a task model from a list. Referring to Fig.
- step S5 the user selects a task model in step S5 using a UI element such as illustrated in Figs. 3 A and 3B. Then the user selects or enters a query in step S10 using a UI element such as illustrated in Fig. 3C.
- step S20 a query is generated from the query string submitted by the user, the query submitted, and search results retrieved in step S20. The results are compared with the task model in step S25. If the results match the task model in step S45, the results are displayed in step S40. If in step S45, the results do not match expectations, a query modification strategy is selected in step S22 and verified in step SI 5.
- the query modification strategy can be used to identify a discriminant if the results are too large or to propose expansion of criteria if the results are too few. If the results are too few, the search strategy needs to be expanded. Referring to Fig. 3D, this can be done via selection interface such as shown. A general selection requesting the search be expanded would leave it to the system to determine how to expand the search. For example, the system could look terms up in a thesaurus and add alternate words. Referring to Fig. 3E, the system could display alternative expansion devices such as thesaurus expansion, alternate spelling expansion, removal of a term, etc. and allow the user to select which device(s) to use to expand the search. Referring to Fig.
- the interaction behavior 44 of the user interacting with the browser/display process 40 may be continually monitored by a profile engine process 53 which generates results 42 that feed the profile database 50, and by a task model inference engine 56 that attempts to anticipate what the user needs.
- the task model inference engine 56 can invite the user to switch to a search 46 UI process 58 which allows the entry of a search string, as appropriate. It may also generate a query 48 automatically from preference data and submit to a search engine to generate filtering criteria to be used by the results display/browse process 40.
- the task model inference engine 56 could also request a task model from the user in an offer to help if it did not have enough data to make an inference as to what the user wanted to see. In that case, it might offer to switch the user to a search UI process 58. The latter could be invoked directly 46 by request by the user from the results display/browse UI process 40 as well.
- a user begins using a television and chooses to watch either live television or to use an EPG in step SI 10. If the user chooses to use EPG, then the user could either browse the EPG or search it (step SI 15).
- a task model would be selected by the user in step SI 20, a query entered in step SI 52, a search submitted and results retrieved in step SI 55.
- the results would be compared with the task model in step S160. If the results fit the task model (S165), the results would be displayed in step SI 70. If the results did not fit the task model (SI 65), the query modification strategy would be selected in step SI 22 and the strategy verified or modified by the user in step SI 16 (See for example, Figs. 3D-3F and attending discussion).
- step S 110 the system would infer a task model of one record at step SI 30 and observe the user interaction behavior in step SI 47 to determine if it warranted intervention to help the user.
- the criterion or criteria could be the amount of time the user spent searching, the number of items selected for detailed information, the randomness of the browsing, markers of inefficiency such as displaying details of items from a single category without filtering out records from other categories. If the criteria are satisfied, the system could propose to help by providing two options. The first option would be to take the user to the regular search system. The second would be to try to assist the user without a full search by relying on preference data in the profile database 50. A third option would be for the user to simply refuse help.
- step SI 47 the user would be taken to the regular search steps outlined before beginning at step SI 20.
- the profile database would be consulted (SI 40) to see if enough information was present to generate a useful query to restrict the options. For example, let's say it is Thursday night and the user always watches various sitcoms on Thursday nights. If the system found relevant data (step SI 45) in the profile database, the system would then generate a query at step SI 32 and enter the previous flow at step SI 55.
- step S148 If the system were unable to find sufficient data to generate a query, it would then offer the user the option of performing a search at step S148 and if the user indicated a desire to do so, the system would proceed to step S120, otherwise, the user would be permitted to continue browsing or channel-surfing without further interaction. Alternatively, the entire process could restart from the beginning.
- a result set may include many records that precisely match the query, but are a poor match in that the search terms are not important terms (as determined by, for example, frequency of hits in record, whether the terms are "front page” terms, etc.) So records that are weak hits might be discounted and when compared to the expected results, if the expected number of records is close to the number expected but the results contain a lot of weak hits, the results might be expanded rather than contracted.
- the comparison need not be strict either. It can be a fuzzy set comparison.
Abstract
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KR1020017016059A KR20020019079A (en) | 2000-04-13 | 2001-04-06 | Search engine with search task model and interactive search task-refinement process |
JP2001577202A JP2004515829A (en) | 2000-04-13 | 2001-04-06 | Search engine with search task model and interactive search task improvement process |
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WO2001080070A3 (en) | 2003-12-04 |
KR20020019079A (en) | 2002-03-09 |
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