WO2001091351A2 - Method for contacting customers and prospective customers - Google Patents
Method for contacting customers and prospective customers Download PDFInfo
- Publication number
- WO2001091351A2 WO2001091351A2 PCT/US2001/016098 US0116098W WO0191351A2 WO 2001091351 A2 WO2001091351 A2 WO 2001091351A2 US 0116098 W US0116098 W US 0116098W WO 0191351 A2 WO0191351 A2 WO 0191351A2
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- customers
- appointment
- server
- record
- customer
- Prior art date
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/109—Time management, e.g. calendars, reminders, meetings or time accounting
Definitions
- the current mode of communication between sales representatives and prospective customers is by telephone and mail. Sales representatives spend significant amounts of time trying to contact customers and schedule appointments, time that could be spent more productively in meeting with clients and serving their needs. Therefore, a method for efficiently identifying and contacting potential customers, introducing the company's services and/or products and arranging and scheduling appointments is needed.
- the present invention is specifically designed to improve the effectiveness of communication between sales representatives and customers and prospects and to generate and manage an appointment schedule generated from these communications.
- the present invention allows the sales representative to communicate more effectively by adding a face and a personality to the transmission to the customer.
- the immediate and real-time accessibility of the representative's itinerary allows customers to conveniently schedule an appointment .
- the invention comprises an e-mail messaging system offering video, audio and text messaging designed primarily to generate appointment schedules for sales and marketing professionals.
- the sales representatives utilize a video camera to record personalized messages to be sent to sales prospects as a personal introduction and to request an appointment .
- the invention provides a package that allows sales representatives to easily record and transmit videos to the server from the convenience of their desktop computer, with the ease of Web-based point and click execution. Video recorders or standard and digital recorders are also capable of being converted to the proper format .
- the invention utilizes the World Wide Web or "Web” .
- the Web refers to both a distributed collection of interlinked, user viewable hypertext documents, commonly referred to as Web documents or Web pages, that are accessible via the Internet and client and server software components which provide user access to such documents using standardized Internet protocols.
- HTTP HyperText Transfer Protocol
- Web pages are encoded using HTML.
- a program at one site sends a request to a program at another site and waits for a response.
- the requesting program is referred to as the "client” and the program which responds is called the "server”.
- the client is a Web browser which runs on the computer of the user and the program which responds to the browser is commonly referred to as a Web server.
- Videosalesrep maintains a Web site which is a computer system that serves informational content over a network using the standard protocols of the Web and corresponds to the Internet domain name Videosalesrep.
- the term is intended to cover both the hardware/software server components that serve the information content over the network and back end hardware and software components that interact with the server components to perform services for Web site users, such as generating automatic E- mail and reports.
- the company message along with an appointment calender and message center comprise the sales representative's record which is stored on the server.
- Streaming video is a powerful multimedia tool that allows real-time viewing of video without the requirement for downloading or uploading at either end of the transaction. The result is a dynamic, cost effective exchange of information.
- a typical 25 MB message would take nearly an hour to download on a standard dial-up modem, basically eliminating any chance of being viewed by a customer.
- streaming video, hosted on a server is available for viewing within fifteen seconds of entering the site. During this brief waiting period, the customer can view company information such as company logo and other information which is typically included on a business card. This information will remain on the screen while the video is played.
- the message would be in text and/or video format accompanied by a still image and/or streaming video of the sales representative seeking to secure an appointment with the customer.
- the customer's E-mail address would be requested and may be entered by the customer into the record.
- the customer may access the representatives appointment calender and request an appointment at a convenient time.
- the appointment can be confirmed by E-mail either automatically or after the sales representative reviews his record and customer contacts and requests.
- the schedules can be managed on the server and may be used in management reports to the sales representative's supervisors. All appointment requests may be confirmed by automatically generated E-mail, copying the sales representative, the prospective customer and if desired, the company's management. Each visit to a site will be captured by the server. Records of visitors, including E-mail addresses and time spent on the site is provided on a weekly or monthly basis to the representative and his company. In addition to providing valuable marketing feedback, this data can be used for future E-mail marketing efforts .
- Additional applications include video messages for account follow-up, special promotions, administrative issues and customer entertainment occasions.
- sales representative Once the sales representative has recorded the desired video productions, they are uploaded to the Videosalesrep server for storage and transmission to designated recipient. Sales representatives' itineraries are continually updated and stored for retrieval. For those video messages that are not responded to either by an appointment commitment or return E- mail, a reminder message may be transmitted for a term and frequency designated by the sales representative.
Abstract
Description
Claims
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
AU2001264677A AU2001264677A1 (en) | 2000-05-22 | 2001-05-18 | Method for contacting customers and prospective customers |
Applications Claiming Priority (4)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US20617100P | 2000-05-22 | 2000-05-22 | |
US60/206,171 | 2000-05-22 | ||
US64569400A | 2000-08-25 | 2000-08-25 | |
US09/645,694 | 2000-08-25 |
Publications (2)
Publication Number | Publication Date |
---|---|
WO2001091351A2 true WO2001091351A2 (en) | 2001-11-29 |
WO2001091351A3 WO2001091351A3 (en) | 2002-03-28 |
Family
ID=26901108
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US2001/016098 WO2001091351A2 (en) | 2000-05-22 | 2001-05-18 | Method for contacting customers and prospective customers |
Country Status (2)
Country | Link |
---|---|
AU (1) | AU2001264677A1 (en) |
WO (1) | WO2001091351A2 (en) |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6931419B1 (en) * | 2000-02-11 | 2005-08-16 | Hallmark Cards Incorporated | Data management system for automatically accessing, maintaining, propagating user data among plurality of communities, each of which contains plurality of members |
Citations (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5862223A (en) * | 1996-07-24 | 1999-01-19 | Walker Asset Management Limited Partnership | Method and apparatus for a cryptographically-assisted commercial network system designed to facilitate and support expert-based commerce |
US5940834A (en) * | 1997-03-13 | 1999-08-17 | Mitel Corporation | Automatic web page generator |
US6016478A (en) * | 1996-08-13 | 2000-01-18 | Starfish Software, Inc. | Scheduling system with methods for peer-to-peer scheduling of remote users |
US6018343A (en) * | 1996-09-27 | 2000-01-25 | Timecruiser Computing Corp. | Web calendar architecture and uses thereof |
JP2000090165A (en) * | 1998-09-11 | 2000-03-31 | Ntt Mobil Communication Network Inc | Schedule managing device |
Family Cites Families (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JPH11250014A (en) * | 1998-03-04 | 1999-09-17 | Hitachi Ltd | Security rank setting method for schedule managing system |
-
2001
- 2001-05-18 AU AU2001264677A patent/AU2001264677A1/en not_active Abandoned
- 2001-05-18 WO PCT/US2001/016098 patent/WO2001091351A2/en active Application Filing
Patent Citations (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5862223A (en) * | 1996-07-24 | 1999-01-19 | Walker Asset Management Limited Partnership | Method and apparatus for a cryptographically-assisted commercial network system designed to facilitate and support expert-based commerce |
US6016478A (en) * | 1996-08-13 | 2000-01-18 | Starfish Software, Inc. | Scheduling system with methods for peer-to-peer scheduling of remote users |
US6018343A (en) * | 1996-09-27 | 2000-01-25 | Timecruiser Computing Corp. | Web calendar architecture and uses thereof |
US5940834A (en) * | 1997-03-13 | 1999-08-17 | Mitel Corporation | Automatic web page generator |
JP2000090165A (en) * | 1998-09-11 | 2000-03-31 | Ntt Mobil Communication Network Inc | Schedule managing device |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6931419B1 (en) * | 2000-02-11 | 2005-08-16 | Hallmark Cards Incorporated | Data management system for automatically accessing, maintaining, propagating user data among plurality of communities, each of which contains plurality of members |
Also Published As
Publication number | Publication date |
---|---|
WO2001091351A3 (en) | 2002-03-28 |
AU2001264677A1 (en) | 2001-12-03 |
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