WO2003010623A3 - Remote online consulting system - Google Patents

Remote online consulting system Download PDF

Info

Publication number
WO2003010623A3
WO2003010623A3 PCT/US2002/021554 US0221554W WO03010623A3 WO 2003010623 A3 WO2003010623 A3 WO 2003010623A3 US 0221554 W US0221554 W US 0221554W WO 03010623 A3 WO03010623 A3 WO 03010623A3
Authority
WO
WIPO (PCT)
Prior art keywords
client
request
requests
consulting
consultant
Prior art date
Application number
PCT/US2002/021554
Other languages
French (fr)
Other versions
WO2003010623A2 (en
Inventor
Brad T Nicolaisen
Anne Hart
Original Assignee
Alia Llc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Alia Llc filed Critical Alia Llc
Priority to AU2002355251A priority Critical patent/AU2002355251A1/en
Publication of WO2003010623A2 publication Critical patent/WO2003010623A2/en
Publication of WO2003010623A3 publication Critical patent/WO2003010623A3/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management

Abstract

An online remote consulting system (10) for receiving and processing consulting requests from registered clients and client users (50). The system (10) allows for the registration of a client or an individual user who has one or more consulting requests regarding certain software applications and programs currently in use by the client. The system (10) receives the requests (85), and determines the business area concerned in each request (88), and assigns the requests to consultants registered with the system that have expertise in the indicated business area (90). The consultant then processes the request (110) and provides the client user with feedback (112) through the system (10) that includes any solution or recommendations for the request, along with any necessary documentation and/or background information (111). The consultant also completes an electronic timesheet (115) provided by the system (10) that is processed and forwarded by the system (10) to the client user upon completion of the request.
PCT/US2002/021554 2001-07-24 2002-07-10 Remote online consulting system WO2003010623A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2002355251A AU2002355251A1 (en) 2001-07-24 2002-07-10 Remote online consulting system

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US91204201A 2001-07-24 2001-07-24
US09/912,042 2001-07-24

Publications (2)

Publication Number Publication Date
WO2003010623A2 WO2003010623A2 (en) 2003-02-06
WO2003010623A3 true WO2003010623A3 (en) 2003-11-27

Family

ID=25431310

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2002/021554 WO2003010623A2 (en) 2001-07-24 2002-07-10 Remote online consulting system

Country Status (2)

Country Link
AU (1) AU2002355251A1 (en)
WO (1) WO2003010623A2 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE602006011178D1 (en) 2006-10-30 2010-01-28 Key Safety Systems Inc Child safety restraint

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5517405A (en) * 1993-10-14 1996-05-14 Aetna Life And Casualty Company Expert system for providing interactive assistance in solving problems such as health care management
US5724580A (en) * 1995-03-31 1998-03-03 Qmed, Inc. System and method of generating prognosis and therapy reports for coronary health management
US5862223A (en) * 1996-07-24 1999-01-19 Walker Asset Management Limited Partnership Method and apparatus for a cryptographically-assisted commercial network system designed to facilitate and support expert-based commerce
US6256613B1 (en) * 1997-03-14 2001-07-03 Health Resources And Technology Inc. Medical consultation management system

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5517405A (en) * 1993-10-14 1996-05-14 Aetna Life And Casualty Company Expert system for providing interactive assistance in solving problems such as health care management
US5724580A (en) * 1995-03-31 1998-03-03 Qmed, Inc. System and method of generating prognosis and therapy reports for coronary health management
US5862223A (en) * 1996-07-24 1999-01-19 Walker Asset Management Limited Partnership Method and apparatus for a cryptographically-assisted commercial network system designed to facilitate and support expert-based commerce
US6256613B1 (en) * 1997-03-14 2001-07-03 Health Resources And Technology Inc. Medical consultation management system

Also Published As

Publication number Publication date
WO2003010623A2 (en) 2003-02-06
AU2002355251A1 (en) 2003-02-17

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