WO2005104472A3 - Method for creating and deploying system changes in a voice application system - Google Patents

Method for creating and deploying system changes in a voice application system Download PDF

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Publication number
WO2005104472A3
WO2005104472A3 PCT/US2005/005127 US2005005127W WO2005104472A3 WO 2005104472 A3 WO2005104472 A3 WO 2005104472A3 US 2005005127 W US2005005127 W US 2005005127W WO 2005104472 A3 WO2005104472 A3 WO 2005104472A3
Authority
WO
WIPO (PCT)
Prior art keywords
changes
voice application
creating
deploying
application system
Prior art date
Application number
PCT/US2005/005127
Other languages
French (fr)
Other versions
WO2005104472A2 (en
Inventor
Leo Chiu
Steven Clive Ehrlich
Original Assignee
Apptera Inc
Leo Chiu
Steven Clive Ehrlich
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US10/835,444 external-priority patent/US7817784B2/en
Application filed by Apptera Inc, Leo Chiu, Steven Clive Ehrlich filed Critical Apptera Inc
Publication of WO2005104472A2 publication Critical patent/WO2005104472A2/en
Publication of WO2005104472A3 publication Critical patent/WO2005104472A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/08—Configuration management of networks or network elements
    • H04L41/0803—Configuration setting
    • H04L41/0813—Configuration setting characterised by the conditions triggering a change of settings
    • H04L41/082—Configuration setting characterised by the conditions triggering a change of settings the condition being updates or upgrades of network functionality
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1101—Session protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/34—Network arrangements or protocols for supporting network services or applications involving the movement of software or configuration parameters 
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42136—Administration or customisation of services
    • H04M3/42144—Administration or customisation of services by service provider
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/35—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call
    • H04M2203/355—Interactive dialogue design tools, features or methods
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A system for configuring and implementing changes to a voice application system has a first software component and host node for configuring one or more changes; a second software component and host node for receiving and implementing the configured change or changes; and a data network connecting the host nodes. In a preferred embodiment, a pre-configured change-order resulting from the first software component and host node is deployed after pre-configuration, deployment and execution thereof requiring only one action.
PCT/US2005/005127 2004-04-02 2005-02-17 Method for creating and deploying system changes in a voice application system WO2005104472A2 (en)

Applications Claiming Priority (6)

Application Number Priority Date Filing Date Title
US55892104P 2004-04-02 2004-04-02
US60/558,921 2004-04-02
US10/835,444 2004-04-28
US10/835,444 US7817784B2 (en) 2003-12-23 2004-04-28 System for managing voice files of a voice prompt server
US10/861,078 2004-06-04
US10/861,078 US7206391B2 (en) 2003-12-23 2004-06-04 Method for creating and deploying system changes in a voice application system

Publications (2)

Publication Number Publication Date
WO2005104472A2 WO2005104472A2 (en) 2005-11-03
WO2005104472A3 true WO2005104472A3 (en) 2007-11-08

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Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2005/005127 WO2005104472A2 (en) 2004-04-02 2005-02-17 Method for creating and deploying system changes in a voice application system

Country Status (2)

Country Link
US (2) US7206391B2 (en)
WO (1) WO2005104472A2 (en)

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