WO2008084406A3 - System and method for providing virtual customer service - Google Patents
System and method for providing virtual customer service Download PDFInfo
- Publication number
- WO2008084406A3 WO2008084406A3 PCT/IB2008/000669 IB2008000669W WO2008084406A3 WO 2008084406 A3 WO2008084406 A3 WO 2008084406A3 IB 2008000669 W IB2008000669 W IB 2008000669W WO 2008084406 A3 WO2008084406 A3 WO 2008084406A3
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- customer service
- providing virtual
- virtual customer
- consumers
- multimedia service
- Prior art date
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
Abstract
A plurality of multimedia service tools are configured to concurrently conduct a plurality of separate interactive information sessions with a plurality of consumers of retail products. Each of the interactive information sessions includes a portion during which two-way audio and visual communication is selectively initiated with a live attendant. The live attendant answers questions of the consumers and provides information related to the retail products via the multimedia service tools.
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US88019107P | 2007-01-12 | 2007-01-12 | |
US60/880,191 | 2007-01-12 |
Publications (2)
Publication Number | Publication Date |
---|---|
WO2008084406A2 WO2008084406A2 (en) | 2008-07-17 |
WO2008084406A3 true WO2008084406A3 (en) | 2011-04-21 |
Family
ID=39609121
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/IB2008/000669 WO2008084406A2 (en) | 2007-01-12 | 2008-01-14 | System and method for providing virtual customer service |
Country Status (1)
Country | Link |
---|---|
WO (1) | WO2008084406A2 (en) |
Families Citing this family (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US10395290B1 (en) | 2015-11-10 | 2019-08-27 | John C. S. Koo | Location-based remote customer service |
US11049344B2 (en) | 2012-07-26 | 2021-06-29 | John C. S. Koo | Dual-mode commercial messaging systems |
US10366395B2 (en) | 2014-04-11 | 2019-07-30 | Infocus Corporation | Interactive and custom-support kiosk, methods and system |
WO2018170550A1 (en) * | 2017-03-23 | 2018-09-27 | Adam Gottlieb | System and method for facilitating consumer engagement through a video communication network |
Citations (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5663746A (en) * | 1995-01-20 | 1997-09-02 | Miller/Zell, Inc. | Interactive information kiosk assembly |
WO2001067214A2 (en) * | 2000-03-03 | 2001-09-13 | Merinta, Inc. | System and method for tracking user interaction with a graphical user interface |
US20020059378A1 (en) * | 2000-08-18 | 2002-05-16 | Shakeel Mustafa | System and method for providing on-line assistance through the use of interactive data, voice and video information |
US20020124271A1 (en) * | 2001-01-31 | 2002-09-05 | Herrmann R. Scott | Interactive media terminal |
US20030046186A1 (en) * | 1992-03-20 | 2003-03-06 | Stephen C. Wren | System for marketing goods and services utilizing computerized central and remote facilities |
US6837436B2 (en) * | 1996-09-05 | 2005-01-04 | Symbol Technologies, Inc. | Consumer interactive shopping system |
US20060059047A1 (en) * | 2004-09-14 | 2006-03-16 | Gaetano Cardone | System and method for providing electronic media |
WO2006029122A2 (en) * | 2004-09-08 | 2006-03-16 | Speechgear, Inc. | Consumer information kiosk |
US20070138268A1 (en) * | 2005-10-03 | 2007-06-21 | Tuchman Kenneth D | Virtual Retail Assistant |
-
2008
- 2008-01-14 WO PCT/IB2008/000669 patent/WO2008084406A2/en active Application Filing
Patent Citations (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20030046186A1 (en) * | 1992-03-20 | 2003-03-06 | Stephen C. Wren | System for marketing goods and services utilizing computerized central and remote facilities |
US5663746A (en) * | 1995-01-20 | 1997-09-02 | Miller/Zell, Inc. | Interactive information kiosk assembly |
US6837436B2 (en) * | 1996-09-05 | 2005-01-04 | Symbol Technologies, Inc. | Consumer interactive shopping system |
WO2001067214A2 (en) * | 2000-03-03 | 2001-09-13 | Merinta, Inc. | System and method for tracking user interaction with a graphical user interface |
US20020059378A1 (en) * | 2000-08-18 | 2002-05-16 | Shakeel Mustafa | System and method for providing on-line assistance through the use of interactive data, voice and video information |
US20020124271A1 (en) * | 2001-01-31 | 2002-09-05 | Herrmann R. Scott | Interactive media terminal |
WO2006029122A2 (en) * | 2004-09-08 | 2006-03-16 | Speechgear, Inc. | Consumer information kiosk |
US20060059047A1 (en) * | 2004-09-14 | 2006-03-16 | Gaetano Cardone | System and method for providing electronic media |
US20070138268A1 (en) * | 2005-10-03 | 2007-06-21 | Tuchman Kenneth D | Virtual Retail Assistant |
Also Published As
Publication number | Publication date |
---|---|
WO2008084406A2 (en) | 2008-07-17 |
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