WO2009029802A3 - A system and method for screening and rating agents to assess multiple skills as a predictor of agent performance - Google Patents
A system and method for screening and rating agents to assess multiple skills as a predictor of agent performance Download PDFInfo
- Publication number
- WO2009029802A3 WO2009029802A3 PCT/US2008/074805 US2008074805W WO2009029802A3 WO 2009029802 A3 WO2009029802 A3 WO 2009029802A3 US 2008074805 W US2008074805 W US 2008074805W WO 2009029802 A3 WO2009029802 A3 WO 2009029802A3
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- testing device
- individual
- predictor
- screening
- prediction subsystem
- Prior art date
Links
Classifications
-
- G—PHYSICS
- G09—EDUCATION; CRYPTOGRAPHY; DISPLAY; ADVERTISING; SEALS
- G09B—EDUCATIONAL OR DEMONSTRATION APPLIANCES; APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND, DEAF OR MUTE; MODELS; PLANETARIA; GLOBES; MAPS; DIAGRAMS
- G09B7/00—Electrically-operated teaching apparatus or devices working with questions and answers
- G09B7/02—Electrically-operated teaching apparatus or devices working with questions and answers of the type wherein the student is expected to construct an answer to the question which is presented or wherein the machine gives an answer to the question presented by a student
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
Abstract
One version of a physical system disclosed in the application relates to predicting the expected retention of an agent based on skill assessment scores. In this version, an automated system for predicting a retention rate for an individual based upon a set of performance indicators, includes a testing device and a prediction subsystem. The testing device is encoded with computer- executable instructions to test the individual with regard to a chosen set of performance indicators. The testing device formulates a score which it sends to the prediction subsystem. The prediction subsystem compares the score with retention level data stored in a repository and issues a recommendation relating to the employment status of the individual.
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US84659007A | 2007-08-29 | 2007-08-29 | |
US11/846,590 | 2007-08-29 |
Publications (2)
Publication Number | Publication Date |
---|---|
WO2009029802A2 WO2009029802A2 (en) | 2009-03-05 |
WO2009029802A3 true WO2009029802A3 (en) | 2009-06-11 |
Family
ID=40388136
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US2008/074805 WO2009029802A2 (en) | 2007-08-29 | 2008-08-29 | A system and method for screening and rating agents to assess multiple skills as a predictor of agent performance |
Country Status (1)
Country | Link |
---|---|
WO (1) | WO2009029802A2 (en) |
Families Citing this family (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20140129462A1 (en) * | 2012-11-07 | 2014-05-08 | International Business Machines Corporation | Multifaceted candidate screening |
US8856000B1 (en) * | 2013-12-09 | 2014-10-07 | Hirevue, Inc. | Model-driven candidate sorting based on audio cues |
US9009045B1 (en) | 2013-12-09 | 2015-04-14 | Hirevue, Inc. | Model-driven candidate sorting |
US11810042B1 (en) * | 2019-11-01 | 2023-11-07 | United Services Automobile Association | Disclosure quality assurance |
US11514403B2 (en) * | 2020-10-29 | 2022-11-29 | Accenture Global Solutions Limited | Utilizing machine learning models for making predictions |
Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5551880A (en) * | 1993-01-22 | 1996-09-03 | Bonnstetter; Bill J. | Employee success prediction system |
US20020106617A1 (en) * | 1996-03-27 | 2002-08-08 | Techmicro, Inc. | Application of multi-media technology to computer administered vocational personnel assessment |
US20030182171A1 (en) * | 2002-03-19 | 2003-09-25 | Marc Vianello | Apparatus and methods for providing career and employment services |
US6735570B1 (en) * | 1999-08-02 | 2004-05-11 | Unisys Corporation | System and method for evaluating a selectable group of people against a selectable set of skills |
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2008
- 2008-08-29 WO PCT/US2008/074805 patent/WO2009029802A2/en active Application Filing
Patent Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5551880A (en) * | 1993-01-22 | 1996-09-03 | Bonnstetter; Bill J. | Employee success prediction system |
US20020106617A1 (en) * | 1996-03-27 | 2002-08-08 | Techmicro, Inc. | Application of multi-media technology to computer administered vocational personnel assessment |
US6735570B1 (en) * | 1999-08-02 | 2004-05-11 | Unisys Corporation | System and method for evaluating a selectable group of people against a selectable set of skills |
US20030182171A1 (en) * | 2002-03-19 | 2003-09-25 | Marc Vianello | Apparatus and methods for providing career and employment services |
Non-Patent Citations (1)
Title |
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CUCCHIARINI ET AL.: "Quantitative assessment of second language learners, fluency by means of automatic speech recognition technology.", JOURNAL OF ACOUSTICAL SOCIETY AMERICA, vol. 107, no. 2, February 2000 (2000-02-01), pages 989 - 999, XP012001521, Retrieved from the Internet <URL:http://lands.let.ru.nl/literature/catia.2000.1.pdf> [retrieved on 20090320], DOI: doi:10.1121/1.428279 * |
Also Published As
Publication number | Publication date |
---|---|
WO2009029802A2 (en) | 2009-03-05 |
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