WO2016076668A1

WO2016076668A1 - Method for managing omni-channel and apparatus therefor

Info

Publication number: WO2016076668A1
Application number: PCT/KR2015/012237
Authority: WO
Inventors: 조강형; 전미정; 최영민; 한재규; 김은식
Original assignee: 삼성에스디에스 주식회사
Priority date: 2014-11-14
Filing date: 2015-11-13
Publication date: 2016-05-19
Also published as: KR102313015B1; KR20160058318A

Abstract

A method for processing an omni-channel order according to an embodiment of the present invention comprises the steps of: receiving a first purchase order through a first channel of a plurality of sales channels; selecting, among a plurality of warehouse matching rules, a first warehouse matching rule to be applied to the first purchase order; selecting, among warehouses meeting the first warehouse matching rule, a warehouse from which a product according to the first purchase order is delivered; receiving a second purchase order through a second channel of the plurality of sales channels, which is different from the first channel; selecting, among the plurality of warehouse matching rules, a second warehouse matching rule to be applied to the second purchase order; and selecting, among warehouses meeting the second warehouse matching rule, a warehouse from which a product according to the second purchase order is delivered. Here, each warehousing matching rule included in the plurality of warehousing matching rules includes whether inquiries are extended to warehouses belonging to supply channels other than the supply channel for the sales channel through which a purchase order has been received.

Description

Omni channel management method and device

The present invention relates to a method and apparatus for omni channel management. More specifically, the present invention relates to an omni channel management method and apparatus for comprehensively managing various distribution channels and supporting various omni channel services based thereon.

Omni-channel service refers to a service that enables consumers to search for and purchase products through various channels such as online, offline, and mobile. In other words, the omni channel refers to a shopping environment in which the characteristics of each sales channel are combined so that the same store can be used in any sales channel.

In order to provide omni channel service, an omni channel management apparatus for managing all different sales channels is required. By the way, the existing omni channel management apparatus merely integrates and manages the order results in each sales channel, and cross-processes such as processing orders received in the first sales channel through the supply channel of the second sales channel. It does not provide channel order processing.

In addition, the existing technology does not propose a way to further include a new sales channel based on the omni channel management device for the existing sales channel. Accordingly, there is a need to provide an omni channel management apparatus of an open architecture that can support the addition of sales channels.

The technical problem to be solved by the present invention is an omni-channel order processing method for receiving an order from different sales channels, and preparing a supply method for the order in consideration of the sales channel or other sales channel that received the order and To provide the device.

SUMMARY OF THE INVENTION The present invention has been made in an effort to provide an omni channel expansion method and an order processing device according to the method for supporting an omni channel order processing method and a device for introducing a new sales channel. .

The technical problems of the present invention are not limited to the above-mentioned technical problems, and other technical problems not mentioned will be clearly understood by those skilled in the art from the following description.

Omni channel order processing method according to an embodiment of the present invention for solving the technical problem, the step of receiving a first purchase order through a first channel of a plurality of sales channels, a plurality of warehouse matching rules, Selecting a first warehouse matching rule to be applied to a first purchase order, selecting a warehouse from which warehouses according to the first purchase order are to be released from among warehouses matching the first warehouse matching rule, and the plurality of warehouses Receiving a second purchase order through a second channel that is different from the first channel among the sales channels of, selecting a second warehouse matching rule to be applied to the second purchase order among the plurality of warehouse matching rules; Selecting a warehouse in which the goods according to the second purchase order are to be released from among warehouses that meet the second warehouse matching rule. At this time, each warehouse matching rule included in the plurality of warehouse matching rules includes whether to expand or check the warehouse belonging to a supply channel other than the supply channel of the sales channel in which the purchase order is received.

In one embodiment, each warehouse matching rule included in the plurality of warehouse matching rules, whether the entire item according to the purchase order should be released from one warehouse, and expanded query for the warehouse belonging to the other supply channel In case of, may further include at least one of the inquiry order for each of the other supply channel.

In one embodiment, the warehouse matching rule may be set dependent on the sales channel. In another embodiment, the warehouse matching rule may be set dependent to the buyer. In another embodiment, the warehouse matching rule may be set dependent on the purchase quantity.

In one embodiment, warehouse selection criteria may be set dependently on each warehouse matching rule. At this time, the step of selecting a warehouse to be shipped the goods according to the first purchase order, query the first warehouse selection criteria matched with the first warehouse matching rule in the warehouse matching rule table, the first warehouse selection criteria And selecting a warehouse in which the goods according to the first purchase order are to be released, and selecting the warehouse in which the goods according to the second purchase order are to be released, according to the second table in the warehouse matching rule table. Querying a first warehouse selection criterion matched with a warehouse matching rule, and selecting a warehouse in which the goods according to the first purchase order are to be released according to the second warehouse selection criterion. In another embodiment, the warehouse selection criteria may be set dependent on the sales channel.

The selecting of the first warehouse matching rule may further include selecting a third warehouse matching rule to be preliminarily applied to the first purchase order, and determining a warehouse where the goods according to the first purchase order will be shipped. The determining of the warehouse may include determining a warehouse to which the goods according to the first purchase order are shipped according to the third warehouse matching rule when the warehouse corresponding to the warehouse selection criteria is not found when the first warehouse matching rule is found. It may include.

In one embodiment, the step of selecting a warehouse to be shipped the goods according to the first purchase order, the channel data including information on the plurality of supply channels, the information on a plurality of warehouses belonging to each supply channel The method may include selecting a warehouse to which the goods according to the first purchase order are to be shipped by referring to the master data including the warehouse data to be included and the inventory data including the inventory information of each warehouse. At this time, each said supply channel is matched with at least one said sales channel. At this time, the inventory information includes a stock, a shareable inventory and a non-shareable inventory that indicates the inventory in the range exceeding the inventory limit determined based on the sales volume of a predetermined period, and the goods according to the first purchase order The step of selecting a warehouse to be shipped includes: determining whether the non-shareable inventory of each warehouse satisfies the quantity of the goods according to the first purchase order except the inventory, and the cost of delivering the goods and the revenue from the provision of the stock The method may include selecting a warehouse in which the goods according to the first purchase order are to be released in consideration of the sharing cost. In this case, the revenue sharing cost is reflected as a predetermined minimum revenue sharing cost for the sluggish inventory. In one embodiment, the minimum revenue sharing cost may be '0'.

The omni channel expansion method according to another embodiment of the present invention for solving the technical problem, the channel data including information on one or more supply channels, the warehouse including information on a plurality of warehouses belonging to each supply channel Storing master data including data and inventory data including inventory information of each warehouse, wherein the supply channel is matched to at least one existing sales channel; among the supply channels included in the channel data, a new sales channel Determining a supply channel to be matched to, adding the new sales channel to matching sales channel information of the determined supply channel.

In one embodiment, the omni channel expansion method may further comprise setting a warehouse matching rule for the new sales channel. At this time, the warehouse matching rule may include whether or not to expand the query for the warehouse belonging to the supply channel other than the supply channel matched with the sales channel that received the purchase order.

Omni channel expansion method according to another embodiment of the present invention for solving the above technical problem, the channel data including information on one or more supply channels, comprising a plurality of warehouses belonging to each supply channel Storing master data including warehouse data and inventory data including inventory information of each warehouse, wherein the supply channel is matched to at least one existing sales channel, and for a new supply channel matched to a new sales channel. Adding information to the channel data, adding information about a plurality of new warehouses belonging to the new supply channel to the warehouse data, and adding inventory information of each new warehouse to the inventory data. And adding the new sales channel to the matching sales channel information of the new supply channel. It is.

In one embodiment, the omni channel expansion method may further comprise setting a warehouse matching rule for the new sales channel. At this time, the warehouse matching rule includes whether or not to expand the inquiry to the warehouse belonging to the supply channel other than the supply channel matched to the sales channel that received the purchase order.

Omni channel order apparatus according to another embodiment of the present invention for solving the technical problem, a network interface connected to a plurality of sales channels, a memory for loading a computer program for order processing, the order processing loaded in the memory One or more order processing processors for executing the computer program. At this time, the computer program receives, via the network interface, a first purchase order through a first channel of the plurality of sales channels, and among a plurality of warehouse matching rules, a first warehouse to be applied to the first purchase order. A plurality of operations for selecting a matching rule and selecting a warehouse from which warehouses according to the first purchase order are to be released from among warehouses matching the first warehouse matching rule, and through the network interface, the plurality of operations. Receiving a second purchase order through a second channel different from the first channel among sales channels of the second channel; selecting a second warehouse matching rule to be applied to the second purchase order among the plurality of warehouse matching rules; Among the warehouses that match the warehouse matching rule, a series of operations for selecting a warehouse in which the goods according to the second purchase order will be released is included. At this time, each warehouse matching rule included in the plurality of warehouse matching rules includes whether to expand or check the warehouse belonging to a supply channel other than the supply channel of the sales channel in which the purchase order is received.

In one embodiment, the omni channel ordering device, the channel data including information on one or more supply channels matched to the existing sales channel, warehouse data including information on a plurality of warehouses belonging to each supply channel and each The storage device may further include storage for storing master data including inventory data including inventory information of the warehouse. In an embodiment, the computer program may determine a supply channel to be matched with a new sales channel among supply channels included in the channel data, add the new sales channel to matching sales channel information of the determined supply channel, A series of operations for setting a warehouse matching rule for the new sales channel, and receiving, through the network interface, a third purchase order over the new sales channel and conforming to the warehouse matching rule matched to the new sales channel. Among the warehouses, it may further include a series of operations for selecting a warehouse to be shipped the goods according to the third purchase order. In another embodiment, the computer program adds information about a new supply channel matching the new sales channel to the channel data, and adds information about a plurality of new warehouses belonging to the new supply channel to the warehouse data. And a series of operations for adding the stock information of each new warehouse to the inventory data, adding the new sales channel to the matching sales channel information of the new supply channel, and setting a warehouse matching rule for the new sales channel. Receiving a third purchase order through the new sales channel through the network interface, and among the warehouses matching the warehouse matching rule matched to the new sales channel, according to the third purchase order. It may further comprise a series of operations for selecting a warehouse in which the goods are to be released.

According to the present invention as described above, by applying a variety of warehouse matching rules to the purchase orders received from a variety of sales channels, it is possible to derive an optimal goods delivery method, and to provide omni channel service by the goods delivery method There is.

According to the present invention as described above, depending on the setting of the sales channel or the nature of the order, it is possible to procure goods from the supply channel of the other sales channel as well as the supply channel of the sales channel on which the order is received. As a result, service satisfaction for delivery can be increased. In addition, by sharing the inventory between the supply channel of each sales channel, there is an effect of reducing the inventory holding amount.

In addition, the omni channel order processing apparatus may be extended to cover the new sales channel only by adding data related to the new sales channel to the existing omni channel order processing apparatus. Therefore, even if a new sales channel appears, the existing omni channel order processing apparatus can be used to cover the new sales channel at low cost.

1 is a block diagram of an omni channel service system according to an embodiment of the present invention.

2 is a block diagram of an omni channel order processing apparatus according to another embodiment of the present invention.

3 is a diagram illustrating a state where a sales channel and a supply channel match each other in the omni channel order processing apparatus of FIG. 2.

4 is a diagram illustrating the configuration of inventory data of each warehouse in the omni channel order processing apparatus of FIG. 2.

5 is a block diagram of an omni channel order processing apparatus after extending the omni channel order processing apparatus of FIG. 2 to cover a new sales channel.

FIG. 6 is a diagram illustrating a state in which a sales channel and a supply channel match each other in the omni channel order processing apparatus of FIG. 5.

7 is a hardware configuration diagram of an omni channel order processing apparatus according to another embodiment of the present invention.

8 is a flowchart of an omni channel order processing method according to another embodiment of the present invention.

9 is a flowchart of an omni channel expansion method according to another embodiment of the present invention.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. Advantages and features of the present invention, and methods for achieving them will be apparent with reference to the embodiments described below in detail in conjunction with the accompanying drawings. However, the present invention is not limited to the embodiments disclosed below, but can be implemented in various forms. The embodiments of the present invention make the posting of the present invention complete and the general knowledge in the technical field to which the present invention belongs. It is provided to fully convey the scope of the invention to those skilled in the art, and the present invention is defined only by the scope of the claims. Like reference numerals refer to like elements throughout.

Unless otherwise defined, all terms (including technical and scientific terms) used in the present specification may be used in a sense that can be commonly understood by those skilled in the art. In addition, the terms defined in the commonly used dictionaries are not ideally or excessively interpreted unless they are specifically defined clearly. The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. In this specification, the singular also includes the plural unless specifically stated otherwise in the phrase.

1 is a block diagram of an omni channel service system according to an embodiment of the present invention. As shown in FIG. 1, the omni channel service system according to the present embodiment includes a plurality of

sales channels

200a, 200b, 200c to 200n and an omni channel order processing apparatus 100.

The plurality of

sales channels

200a, 200b, and 200c to 200n logically mean different types of buyer contact methods. The plurality of

sales channels

200a, 200b, 200c to 200n may refer to computing devices that are physically used for buyer contact in each distribution channel. For example, sales channel 1 200a may refer to an online-mall server that serves an online shopping mall, and sales channel 2 200b may refer to POS (Position Of Sale) devices installed in an offline store. Channel 3 300c may refer to a mobile-mall server that serves a mobile shopping mall that can be accessed through a mobile terminal such as a smartphone.

The omni channel order processing apparatus 100 receives and processes a purchase order from a plurality of sales channels. For example, the omni channel order processing apparatus 100 may receive and process a purchase order from both the sales channel 1 200a which is an online shopping mall and the sales channel 2 200b which is an offline store.

In the present specification, the purchase order may be interpreted as indicating a purchase order requiring delivery. Therefore, the purchase order sent to the omni channel order processing apparatus 100 by the sales channel 2 (200b), which is an offline store, is insufficient to store in the store and will be shipped later. Refers to a purchase order of the type that it is intended to receive.

Hereinafter, the configuration and operation of an omni channel order processing apparatus according to another embodiment of the present invention will be described with reference to FIGS. 2 to 4.

2 is a block diagram of the omni channel order processing apparatus 100 according to the present embodiment. As shown in FIG. 2, the omni channel order processing apparatus 100 according to the present embodiment includes a network interface 102, a warehouse matching rule selector 104, a storage 106, and a procurement warehouse selector 108. And a channel manager 110.

The network interface 102 receives the purchase orders received from the plurality of sales channels, provides them to the warehouse matching rule selector 104, and supplies supply method information for the received purchase orders from the procurement warehouse selector 108. It is provided and sent to the apparatus which sent the said purchase order.

The warehouse matching rule selector 104 selects a warehouse matching rule to be applied to a purchase order provided from the network interface 102.

In the present specification, the warehouse matching rule refers to pre-defined digital data indicating the criteria of selecting a warehouse of goods according to a purchase order among warehouses belonging to a plurality of supply channels included in the omni channel. The warehouse matching rule may include whether to inquire about an expansion of a warehouse belonging to a supply channel other than a supply channel of a sales channel in which a purchase order is received.

As used herein, the supply channel logically refers to an organization consisting of one or more warehouses holding inventory. In this specification, the supply channel is a set of digital data for an organization consisting of one or more warehouses that physically hold inventory.

Referring to Fig. 3, the relationship between the sales channel and the supply channel will be described. As shown in Figure 3, each supply channel is matched with one or more sales channels. From the perspective of the supply channel, the sales channel matched with the supply channel means a channel that can sell using its own inventory. From the point of sale channel, the supply channel matched to the sale channel refers to one or more warehouses where the goods to be sold are stored.

In one embodiment, the sales channel and the supply channel may be matched one-to-one. In FIG. 3, sales channel 4 200d dedicated to pre-purchase matches one-to-one with supply plan channel 160c. This means that the goods stored in the supply plan channel can only be sold through the sales channel 4 (200d).

In other embodiments, at least some of the sales channels may be matched with two or more supply channels. In FIG. 3, the online-mall sales channel 1 200a matches both the online channel 160a and the offline channel 160b. This means that the online-mall sales channel 1 200a can sell not only the goods stored in the warehouses belonging to the online channel 160a but also the goods stored in the warehouses belonging to the offline channel 160b.

In yet another embodiment, at least some supply channels may be matched with two or more sales channels. In FIG. 3, the offline channel 160b, which represents the inventory of the offline stores, is sold not only through the offline store 200b but also through the online-mall 200a.

The channel manager 110 manages a matching relationship between the plurality of sales channels and the plurality of supply channels covered by the omni channel order processing apparatus 100. For example, the channel manager 110 may store data about matching supply channels for each sales channel by using various types of data structures. The data structure is shown in channel management table 112 in FIG. In the present specification, the 'table' included in the 'channel management table' 112 is merely a name, and the data for the matching supply channel for each sales channel is recorded using not only tables but also various types of data structures or various databases. , Can be updated.

The omni channel service in which inventory is shared between different sales channels is set in the channel management table 112 such that at least some sales channels match two or more supply channels as shown in FIG. This can be accomplished by setting the channel management table 112 to match a channel with two or more sales channels.

On the other hand, in one embodiment, even if the sales channel and the supply channel is set in the channel management table 112 to have a one-to-one match, for a warehouse belonging to a supply channel other than the supply channel of the sales channel in which the purchase order is received. By applying the warehouse matching rule including whether to expand or not (expand inquiry ON), inventory can be shared between supply channels of each sales channel.

The warehouse matching rule may further include whether all of the goods according to the purchase order should be released from one warehouse.

Hereinafter, warehouse matching rules according to an embodiment of the present invention are presented.

Multi-Channel Multi-Source (MCMS): You can also query warehouses that belong to supply channels other than the supply channel of the sales channel to meet the delivery requirements of the purchase order. At this time, the entire article according to the purchase order may be divided and shipped in a plurality of warehouses.

Multi-Channel Single-Source (MCSS): You can also query warehouses that belong to supply channels other than the supply channel of the sales channel to satisfy the delivery requirements of the purchase order. At this time, the entire product according to the purchase order should be shipped from one warehouse.

Single-Channel Multi-Source (SCMS): Only the warehouses belonging to the sales channel's supply channel are queried to satisfy the delivery requirements of the purchase order. At this time, the entire article according to the purchase order may be divided and shipped in a plurality of warehouses.

Single-Channel Single-Source (SCSS): Only the warehouses belonging to the sales channel's supply channel are queried to satisfy the delivery requirements of the purchase order. At this time, the entire product according to the purchase order should be shipped from one warehouse.

In this case, each warehouse matching rule included in the plurality of warehouse matching rules may further include an inquiry order for each of the other supply channels when an enlarged inquiry is made for a warehouse belonging to the other supply channel. have. For example, the MCSS warehouse matching rule may further specify to query in order of online channel, offline channel, and supply plan channel.

The warehouse matching rule, which may be applied in some embodiments of the present invention, may be obviously changed by those skilled in the art from the above-described warehouse matching rule. The warehouse matching rule and the warehouse matching rule which are obviously changed from the presented warehouse matching rule may be stored in the warehouse matching rule repository 140 of the warehouse matching rule selector 104.

The warehouse matching rule selector 104 receives a purchase order from the network interface 102 and selects a warehouse matching rule to be applied to the purchase order from those stored in the warehouse matching rule storage 140.

In one embodiment, the warehouse matching rule may be set dependent on the sales channel. Which warehouse matching rule is to be applied to a purchase order generated from each sales channel may be recorded in the channel management table 112 managed by the channel manager 110. Table 1 below is an example of the channel management table 112.

판매 채널Sales channel	매칭 된 공급 채널Matched supply channel	창고 매칭 규칙Warehouse matching rules
온라인-몰Online-Mall	온라인online	SCMSSCMS
오프라인 매장offline store	오프라인offline	MCMSMCMS
모바일-몰Mobile-mall	온라인online	MCSSMCSS

According to the channel management table 112 shown in Table 1, the warehouse matching rule selector 104 selects the warehouse by applying SCMS to the online-mall purchase order, and selects the MCMS for the purchase order in the offline store. The warehouse will be selected by application.

In another embodiment, the warehouse matching rule may be set dependent to the buyer. At this time, the warehouse matching rule selecting unit 104 inquires the warehouse matching rule corresponding to the buyer identification information accompanying the purchase order in the buyer attribute information (not shown), and applies the inquired warehouse matching rule to the purchase order. something to do. For example, B2B buyers are likely to order a large amount of goods, and it is possible to apply the MCMS or SCMS to the B2B buyers considering that it is difficult for a large quantity of goods to be shipped in one warehouse.

In another embodiment, the warehouse matching rule may be set dependent on the purchase quantity. At this time, the warehouse matching rule selector 104 inquires a warehouse matching rule corresponding to the purchase quantity accompanying the purchase order in a policy table for each purchase quantity (not shown), and checks the inquired warehouse matching rule to the purchase order. Will apply. For example, a purchase order of more than 100 (baseline) items ordered from the point that it is difficult to leave the entire quantity in one warehouse, the B2B buyer may be applied to MCMS or SCMS. The reference value may be set to different values according to the sales channel in which the purchase order is generated.

In another embodiment, the warehouse matching rule may consist of two or more rules that are applied sequentially to find a warehouse that meets the delivery requirements of the purchase order. For example, it may be set in the channel management table 112 as shown in Table 2 below.

판매 채널Sales channel	매칭 된 공급 채널Matched supply channel	창고 매칭 규칙Warehouse matching rules
온라인-몰Online-Mall	온라인online	SCMS->MCMSSCMS-> MCMS
오프라인 매장offline store	오프라인offline	MCMSMCMS
모바일-몰Mobile-mall	온라인online	MCSSMCSS

For the contents set in the channel management table 112 of Table 2, for the purchase orders generated in the online-mall, first, only the warehouses belonging to the online channel are searched by SCMS, and the warehouses satisfying the delivery requirements of the purchase orders are found. If it fails, MCMS can refer to warehouses belonging to offline channels.

The procurement warehouse selection unit 108 selects a warehouse in which the goods according to the purchase order will be released according to the warehouse matching rule selected by the warehouse matching rule selecting unit 104. Even if the warehouse matching rule is SCSS having the narrowest range of the warehouse to be queried, there may be a plurality of warehouses that can satisfy the delivery requirements (delivery deadline, shipping cost) of the purchase order. In such cases, warehouse selection criteria may be applied to select one or as many warehouses as needed. Hereinafter, warehouse selection criteria according to an embodiment of the present invention are presented.

ASAP: select a warehouse where delivery can be completed within the shortest period of time

-LOW_CHARGE: select a warehouse where delivery can be done at the lowest cost

-ON_CHARGE: Select a warehouse that has a delivery charge below the threshold cost that can be completed within the shortest period of time.

-ON_TIME: Select a warehouse that can deliver at the lowest cost among the warehouses that can meet the delivery deadline.

In one embodiment, the warehouse selection criteria may be accompanied by the purchase order. For example, the purchaser may specify the warehouse selection criteria at the time of purchase order. If there is no warehouse that satisfies the warehouse selection criteria accompanying the purchase order, the warehouse selection criteria matched to the sales channel in which the purchase order was received may be preliminarily applied.

Suppose a purchase order with the ON_TIME warehouse selection criteria is received through a mobile-sales sales channel. When the contents of the channel management table 112 shown in Table 2 are applied, the MCSS rule is applied to the purchase order, thereby satisfying the ON_TIME criterion not only in the online supply channel, which is the supply channel matched with the mobile mall, but also in the offline supply channel. The warehouse can be found. If there is no warehouse that can satisfy the ON_TIME criterion in both online and offline supply channels, warehouse selection criteria (eg, ASAP) matched to the online-mall sales channel may be preliminarily applied.

In another embodiment, the warehouse selection criteria may be set dependent on the warehouse matching rule. That is, the warehouse selection criteria may be determined to be applied together with the warehouse matching rule. For example, LOW_CHARGE may be matched for SCSS, and ASAP may be matched for MCMS. The matching relationship between each warehouse matching rule and warehouse selection criteria may be recorded in a warehouse matching rule table (not shown) stored in the warehouse matching rule storage 140. The warehouse matching rule table indicates a data structure that records attribute values for each warehouse matching rule and warehouse selection criteria that match the warehouse matching rule. In the present specification, the 'table' included in the 'warehouse matching rule table' is merely a name, and the matching relationship between each warehouse matching rule and the warehouse selection criteria is recorded using various types of data structures or various databases as well as tables. Can be updated.

In another embodiment, the warehouse selection criteria may be set dependent on the buyer. For example, the B2B buyer may wish to complete the delivery within the shortest period of time, so that the ASAP may be applied to the B2B buyer.

In another embodiment, the warehouse selection criteria may be set dependent on the purchase quantity. For example, ON_CHARGE may be applied to a purchase order having a predetermined number or more.

In another embodiment, the warehouse selection criteria may be set dependent on the sales channel generated in the purchase order. In this case, the warehouse selection criteria for each sales channel may be recorded in the channel management table 112. Table 3 below is an example of a channel management table in this case.

판매 채널Sales channel	매칭 된 공급 채널Matched supply channel	창고 매칭 규칙Warehouse matching rules	창고 선정 기준Warehouse Selection Criteria
온라인-몰Online-Mall	온라인online	SCMSSCMS	ON_TIMEON_TIME
오프라인 매장offline store	오프라인offline	MCMSMCMS	ASAPASAP
모바일-몰Mobile-mall	온라인online	MCSSMCSS	ON_TIMEON_TIME

The procurement warehouse selection unit 108 determines the warehouse to issue the product according to the purchase order with reference to the master data stored in the storage unit 106. The master data includes warehouse data 162 that objectizes each warehouse in a supply channel 160 matched to each sales channel in a one-to-one manner, and inventory data 164 including inventory information of each warehouse. That is, the master data may be understood as digital data of warehouses belonging to each supply channel in the real world.

For reference, the inventory data 164 of FIG. 2 includes 'OH' indicating on-hand inventory, 'IT' indicating in-transit transport inventory, and 'SP' indicating supply scheduled for supply in supply plan. The point is shown.

In one embodiment of the present invention, procurement warehouse selection unit 108 may query the warehouse that satisfies the delivery requirements of the purchase order, targeting the OH inventory. In another embodiment of the present invention, the procurement warehouse selection unit 108 may query the warehouse that satisfies the delivery requirement of the purchase order, targeting the OH inventory amount + IT inventory amount. In another embodiment of the present invention, the procurement warehouse selection unit 108 may query the warehouse that satisfies the delivery requirements of the purchase order, targeting the OH inventory + IT inventory + SP inventory.

In one embodiment of the invention, the inventory of each warehouse may be configured as shown in FIG. That is, the inventory information may include a sluggish inventory, a shareable inventory, and a non-shareable inventory that indicate inventory in a range exceeding an inventory limit determined based on the sales volume of the 'predetermined period'. The 'predetermined period' may be, for example, one week or one month. For example, the inventory limit may be set to 100, which is an average weekly sales volume in a particular offline store, and if the particular offline store has 130 inventory, 30 would be the poor inventory.

If the sales channel and the supply channel are different, or even if the sales channel and the supply channel are the same, and the operating entities are different, when the goods are shipped within the shareable inventory, the amount of margin or a certain percentage of the margin due to the sale is increased. It is shared with the operating entity of the warehouse from which the goods are shipped. Margin shared with the operator of the warehouse is added to the shipping fee.

On the other hand, if the goods are shipped within the sluggish inventory, margins from sales are not shared with the operating entity of the warehouse that ships the goods. Therefore, if the warehouse selection criteria reflects the shipping fee, the warehouse having the sluggish inventory will be selected first. This has the effect of preferentially leaving the goods in the warehouse with excessive inventory.

Hereinafter, when a new sales channel that does not exist previously appears, the omni channel order processing apparatus of FIG. 2 will be described to cover the new sales channel.

The omni channel order processing apparatus shown in FIG. 2 has an open structure that makes it easy to update the function to cover the new sales channel and its supply channel. A description with reference to FIG. 5 is as follows. The updating of the function adds a new supply channel 160d for the new sales channel to the channel data 160 of the master data, and provides information about new warehouses belonging to the new supply channel 160d to the warehouse data 162. Add the inventory information of each new warehouse to the inventory data 164, and then add information on the new sales channel and its matching supply channel to the channel management table 112 of the channel manager 110. It can be done simply. Table 4 shows after new sales channels have been added. 6 illustrates a state where a sales channel and a supply channel are matched with each other in the omni channel order processing apparatus of FIG. 5.

판매 채널Sales channel	매칭 된 공급 채널Matched supply channel	창고 매칭 규칙Warehouse matching rules	창고 선정 기준Warehouse Selection Criteria
온라인-몰Online-Mall	온라인online	SCMSSCMS	ON_TIMEON_TIME
오프라인 매장offline store	오프라인offline	MCMSMCMS	ASAPASAP
모바일-몰Mobile-mall	온라인online	MCSSMCSS	ON_TIMEON_TIME
신규 판매 채널New sales channels	신규 공급 채널New supply channel	SCSSSCSS	LOW_CHARGELOW_CHARGE

On the other hand, some new sales channels may use existing supply channels. In this case, by updating only the channel management table 112 without updating the master data, the function of the omni channel order processing apparatus 100 may be updated to cover the new sales channel. Table 5 shows a channel management table 112 to which new sales channels using existing supply channels have been added.

판매 채널Sales channel	매칭 된 공급 채널Matched supply channel	창고 매칭 규칙Warehouse matching rules	창고 선정 기준Warehouse Selection Criteria
온라인-몰Online-Mall	온라인online	SCMSSCMS	ON_TIMEON_TIME
오프라인 매장offline store	오프라인offline	MCMSMCMS	ASAPASAP
모바일-몰Mobile-mall	온라인online	MCSSMCSS	ON_TIMEON_TIME
신규 판매 채널New sales channels	오프라인offline	SCSSSCSS	LOW_CHARGELOW_CHARGE

As described so far, the omni channel order processing apparatus 100 according to the present embodiment can update the function so that the new sales channel and its supply channel can be covered by simply updating the channel management table 112. . If a new supply channel has been established for the new sales channel, the data for the new supply channel may be added to the master data.

7 is a hardware configuration diagram of an omni channel order processing apparatus according to another embodiment of the present invention. The omni channel order processing apparatus 100 according to the present embodiment may have the configuration of FIG. 7.

As shown in FIG. 7, the omni channel order processing apparatus 100 includes a network interface 158, a storage 156, an order processing processor 152, a memory 154 and an interface 158, a storage 156, The system bus 150 may be connected to the order processing processor 152 and the memory 154 to become a data movement path.

A plurality of sales channels are connected to the network interface 72.

The storage 156 may be implemented as a nonvolatile memory device such as a flash memory, a hard disk, but is not limited thereto. The storage 156 stores data of the computer program 160b for order processing. The data of the order processing computer program 160b may include binary executable files and other resource files.

The storage 156 further stores the master data 1560, the warehouse matching rule store 140, and the channel management table 112 described above.

The memory 154 loads a computer program 160a for order processing. The order processing computer program 160a is provided to the order processing processor 152 and executed by the order processing processor 152.

The order processing computer program 160a receives, via the network interface 158, a first purchase order through a first channel of the plurality of sales channels, and, among the plurality of warehouse matching rules, applies the first purchase order to the first purchase order. Selecting a first warehouse matching rule to be applied, a series of operations for selecting a warehouse from which the goods according to the first purchase order will be shipped from among warehouses that meet the first warehouse matching rule, and through the network interface 158. Receiving a second purchase order through a second channel different from the first channel among the plurality of sales channels, selecting a second warehouse matching rule to be applied to the second purchase order among the plurality of warehouse matching rules, Among the warehouses that meet the second warehouse matching rule, a series of operations for selecting a warehouse in which the goods according to the second purchase order will be released.

Each warehouse matching rule included in the plurality of warehouse matching rules includes whether to expand or search for a warehouse belonging to a supply channel other than a supply channel of a sales channel in which a purchase order is received.

As described above, the omni channel order processing apparatus 100 may be updated to cover a new channel using an existing supply channel. An order processing computer program 160a supporting such an update may determine a supply channel to be matched to a new sales channel among supply channels included in the channel data, and the new sales may be matched to matching sales channel information of the determined supply channel. A series of operations for adding a channel, setting a warehouse matching rule for the new sales channel, and receiving a purchase order through the new sales channel through the network interface, and matching the warehouse sales rule to the new sales channel. Among the warehouses corresponding to, further comprising a series of operations for selecting a warehouse to be shipped the goods according to the purchase order.

As already described, the omni channel order processing apparatus 100 may be updated to cover the new channel using the new supply channel. The computer program 160a for supporting such an update adds information on a new supply channel matching the new sales channel to the channel data, and provides information on a plurality of new warehouses belonging to the new supply channel. A series of operations for adding to the warehouse data, adding inventory information of each new warehouse to the inventory data, and adding the new sales channel to matching sales channel information of the new supply channel; A series of operations for setting a warehouse matching rule and, through a network interface 158, among the warehouses that receive a purchase order through the new sales channel and meet the warehouse matching rule matched to the new sales channel, the purchase. It further includes a series of operations for selecting a warehouse where goods on demand will be shipped.

Hereinafter, an omni channel order processing method according to another embodiment of the present invention will be described with reference to FIG. 8. The omni channel order processing method according to the present embodiment may be performed by a computing device. The computing device may be the omni channel order processing device described so far. Note that, for convenience of understanding, description of the subject of the operation may be omitted. In addition, it should be noted that some embodiments described in connection with the operation of the omni channel order processing apparatus may be applied to the omni channel order processing method according to the present embodiment.

First, when a purchase order is received from a specific sales channel (S800), a warehouse matching rule to be applied to the purchase order is selected (S802). The warehouse matching rule may be a combination of whether or not to expand the inquiry of the warehouse belonging to a supply channel other than the supply channel of the sales channel in which the purchase order is received, and whether the entire goods according to the purchase order should be released from one warehouse. have. The warehouse matching rule may be set dependent on the sales channel.

As a result of inquiring warehouses of a supply channel according to the selected warehouse matching rule, when a warehouse to which goods according to the purchase order are to be shipped is selected (S804), the goods delivery information from the selected warehouse is transmitted to the specific sales channel. (S806).

For example, if the specific sales channel is a mobile mall, the goods delivery information will be displayed on a purchaser terminal displaying the UI of the mobile mall. When the purchaser confirms the goods delivery information and inputs an approval button (S808), the order is formally received, and a shipment instruction signal is transmitted to the warehouse management system managing the selected warehouse (S810).

Hereinafter, an omni channel expansion method according to another embodiment of the present invention will be described with reference to FIG. 9. The omni channel expansion method according to the present embodiment may be performed by a computing device. The computing device may be the omni channel order processing device described so far. Note that, for convenience of understanding, description of the subject of the operation may be omitted. In addition, it is noted that some embodiments described in connection with the operation of the omni channel order processing apparatus may be applied to the omni channel extension method according to the present embodiment.

First, store master data including channel data including information on one or more supply channels, warehouse data including information on a plurality of warehouses belonging to each supply channel, and inventory data including inventory information of each warehouse. (S900). The supply channel is matched to one or more existing sales channels.

Next, information about a new supply channel matching the new sales channel is added to the channel data, information about a plurality of new warehouses belonging to the new supply channel is added to the warehouse data, and Inventory information is added to the inventory data (S902).

Next, by adding the new sales channel to the matching sales channel information of the new supply channel, the new supply channel and the new sales channel are matched with each other (S904).

Next, a warehouse matching rule for the new sales channel is set (S906). The warehouse matching rule may be a combination of whether or not to expand the inquiry of the warehouse belonging to a supply channel other than the supply channel of the sales channel in which the purchase order is received, and whether the entire goods according to the purchase order should be released from one warehouse. have. The warehouse matching rule may be set dependent on the sales channel.

By performing the above operation, the order processing method of the omni channel can be expanded to further cover the new sales channel using the new supply channel. Meanwhile, according to an embodiment, the order processing method of the omni channel may be expanded to further cover the new sales channel using the existing supply channel. In this case, the master data includes channel data including information about one or more supply channels, warehouse data including information about a plurality of warehouses belonging to each supply channel, and inventory data including inventory information of each warehouse. Storing, determining a supply channel to be matched to a new sales channel among supply channels included in the channel data, and adding the new sales channel to matching sales channel information of the determined supply channel, thereby adding the new sales channel to an existing one. Only by matching the supply channel to be in charge of the sales channel with the new sales channel, the order processing method of the omni channel can be expanded. At this time, the warehouse matching rule for the new sales channel may be further set.

The omni channel order processing method or omni channel expansion method according to the embodiments of the present invention described above with reference to FIGS. 8 to 9 may be implemented in computer readable code on a computer readable medium. . The computer-readable medium may be, for example, a removable recording medium (CD, DVD, Blu-ray disc, USB storage device, removable hard disk) or a fixed recording medium (ROM, RAM, computer equipped hard disk). have. The computer program recorded in the computer-readable recording medium may be transmitted to another computing device and installed in the other computing device through a network such as the Internet, thereby being used in the other computing device.

Although embodiments of the present invention have been described above with reference to the accompanying drawings, those skilled in the art to which the present invention pertains may implement the present invention in other specific forms without changing the technical spirit or essential features thereof. I can understand that. Therefore, it should be understood that the embodiments described above are exemplary in all respects and not restrictive.

Claims

Receiving, by the omni channel order processing apparatus, a first purchase order through a first channel of the plurality of sales channels;

Selecting, by the omni-channel order processing apparatus, a first warehouse matching rule to be applied to the first purchase order among a plurality of warehouse matching rules;

Selecting, by the omni-channel order processing apparatus, warehouses in which goods according to the first purchase order are to be shipped from among warehouses meeting the first warehouse matching rule;

Receiving, by the omni channel order processing apparatus, a second purchase order through a second channel different from the first channel among the plurality of sales channels;

Selecting, by the omni channel order processing apparatus, a second warehouse matching rule to be applied to the second purchase order among the plurality of warehouse matching rules; And

The omni-channel order processing apparatus, comprising the step of selecting a warehouse from which warehouses according to the second purchase order from the warehouses that meet the second warehouse matching rule,

Each warehouse matching rule included in the plurality of warehouse matching rules includes whether to expand or check the warehouse belonging to a supply channel other than the supply channel of the sales channel in which the purchase order is received.

How to process omni channel orders.
According to claim 1,

Each warehouse matching rule included in the plurality of warehouse matching rules further includes whether or not the entire article according to the purchase order should be released from one warehouse,

How to process omni channel orders.
According to claim 1,

Each warehouse matching rule included in the plurality of warehouse matching rules further includes an inquiry order for each of the other supply channels when an expanded inquiry is made on a warehouse belonging to the other supply channel.

How to process omni channel orders.
According to claim 1,

Selecting the first warehouse matching rule,

Querying the warehouse matching rule matched to the first channel, and selecting the inquired warehouse matching rule as the first warehouse matching rule,

Selecting the second warehouse matching rule,

Querying the warehouse matching rule matched with the second channel, and selecting the inquired warehouse matching rule as the second warehouse matching rule,

How to process omni channel orders.
According to claim 1,

Selecting the first warehouse matching rule,

Querying the warehouse matching rule matched to the buyer of the first purchase order, and selecting the inquired warehouse matching rule as the first warehouse matching rule,

Selecting the second warehouse matching rule,

Querying the warehouse matching rule matched to the buyer of the second purchase order, and selecting the inquired warehouse matching rule as the second warehouse matching rule,

How to process omni channel orders.
According to claim 1,

Selecting the first warehouse matching rule,

Querying the warehouse matching rule matched with the order quantity of the first purchase order, and selecting the inquired warehouse matching rule as the first warehouse matching rule,

Selecting the second warehouse matching rule,

Querying the warehouse matching rule matched with the order quantity of the second purchase order, and selecting the inquired warehouse matching rule as the second warehouse matching rule,

How to process omni channel orders.
The method according to any one of claims 4 to 6,

Selecting a warehouse where the goods according to the first purchase order will be shipped,

Querying a first warehouse selection criterion matched with the first warehouse matching rule, and selecting a warehouse in which the goods according to the first purchase order are to be released according to the first warehouse selection criterion;

Selecting a warehouse where the goods according to the second purchase order will be shipped,

Querying a first warehouse selection criterion matched to the second warehouse matching rule, and selecting a warehouse to which the goods according to the first purchase order are shipped according to the second warehouse selection criterion;

How to process omni channel orders.
According to claim 1,

Selecting a warehouse where the goods according to the first purchase order will be shipped,

According to the first warehouse selection criteria associated with the first purchase order, selecting a warehouse to be shipped the goods according to the first purchase order, if there is no warehouse that satisfies the first warehouse selection criteria, Querying a second warehouse selection criterion matched to one channel, and reselecting a warehouse to which goods according to the first purchase order are to be released according to the second warehouse selection criterion;

Selecting a warehouse where the goods according to the second purchase order will be shipped,

Selecting a warehouse in which the goods according to the second purchase order are to be released according to the third warehouse selection criterion accompanying the second purchase order, and if there is no warehouse that satisfies the third warehouse selection criterion, the second Querying a fourth warehouse selection criterion matched to a channel, and reselecting a warehouse to which goods according to the second purchase order are to be released according to the fourth warehouse selection criterion;

How to process omni channel orders.
According to claim 1,

Selecting the first warehouse matching rule,

Further selecting a third warehouse matching rule to be preliminarily applied to the first purchase order,

Determining the warehouse where the goods according to the first purchase order will be shipped,

Determining a warehouse to which goods according to the first purchase order are to be shipped according to the third warehouse matching rule when the warehouse corresponding to the warehouse selection criteria is not found when the first warehouse matching rule is found.

How to process omni channel orders.
According to claim 1,

Selecting a warehouse where the goods according to the first purchase order will be shipped,

Channel data including information on the plurality of supply channels, warehouse data including information on a plurality of warehouses belonging to each supply channel, and master data including stock data including stock information of each warehouse Selecting a warehouse in which the goods according to the first purchase order are to be released;

Each said supply channel is matched to at least one said sales channel,

How to process omni channel orders.
The method of claim 10,

The inventory information includes a low inventory, a shareable inventory, and a nonshareable inventory, which indicate inventory in a range exceeding an inventory limit determined based on a sales volume of a predetermined period,

Selecting a warehouse where the goods according to the first purchase order will be shipped,

Determining whether the non-shareable inventory amount of each warehouse satisfies the quantity of the goods according to the first purchase order except the inventory quantity; And

Selecting a warehouse in which the goods according to the first purchase order are to be released in consideration of the cost of delivering the goods and the revenue sharing cost of providing the inventory;

Regarding the sluggish inventory, the revenue sharing cost is reflected as a predetermined minimum revenue sharing cost.

How to process omni channel orders.
Store master data including channel data including information about one or more supply channels, warehouse data including information about a plurality of warehouses belonging to each supply channel, and inventory data including inventory information of each warehouse, The supply channel matching one or more existing sales channels;

Determining a supply channel to be matched with a new sales channel among supply channels included in the channel data; And

Adding the new sales channel to the matched sales channel information of the determined supply channel;

Omni channel expansion method.
The method of claim 12,

Setting a warehouse matching rule for the new sales channel;

The warehouse matching rule is to include whether or not to expand the query for the warehouse belonging to a supply channel other than the supply channel matched to the sales channel that the purchase order is received,

Omni channel expansion method.
Store master data including channel data including information about one or more supply channels, warehouse data including information about a plurality of warehouses belonging to each supply channel, and inventory data including inventory information of each warehouse, The supply channel matching one or more existing sales channels;

Adding information about the new supply channel matching the new sales channel to the channel data;

Adding information about a plurality of new warehouses belonging to the new supply channel to the warehouse data;

Adding inventory information of each new warehouse to the inventory data; And

Adding the new sales channel to matching sales channel information of the new supply channel;

Omni channel expansion method.
The method of claim 14,

Setting a warehouse matching rule for the new sales channel;

The warehouse matching rule is to include whether or not to expand the query for the warehouse belonging to a supply channel other than the supply channel matched to the sales channel that the purchase order is received,

Omni channel expansion method.
A network interface connected to the plurality of sales channels;

A memory into which a computer program for processing an order is loaded;

One or more order processing processors executing the order processing computer program loaded in the memory,

The computer program,

Receiving a first purchase order through a first channel of the plurality of sales channels through the network interface, selecting a first warehouse matching rule to be applied to the first purchase order among a plurality of warehouse matching rules, A series of operations for selecting a warehouse from which warehouses conforming to the first purchase order will be shipped from among warehouses that meet a warehouse matching rule; And

Receiving a second purchase order through a second channel different from the first channel among the plurality of sales channels through the network interface, and among the plurality of warehouse matching rules, a second warehouse matching to be applied to the second purchase order. Selecting a rule and including a series of operations for selecting a warehouse from which warehouses according to the second purchase order are to be released from among warehouses meeting the second warehouse matching rule,

Each warehouse matching rule included in the plurality of warehouse matching rules includes whether to expand or check the warehouse belonging to a supply channel other than the supply channel of the sales channel in which the purchase order is received.

Omni Channel Order Processing Unit.
The method of claim 16,

Channel data including information about one or more supply channels matched to existing sales channels, warehouse data including information about a plurality of warehouses belonging to each supply channel, and inventory data including inventory information of each warehouse Further includes storage for storing master data,

The computer program,

Among the supply channels included in the channel data, a supply channel to be matched with a new sales channel is determined, the new sales channel is added to the matching sales channel information of the determined supply channel, and a warehouse matching rule for the new sales channel is added. A set of operations to set; And

Receiving a third purchase order through the new sales channel through the network interface, among the warehouses that meet the warehouse matching rule matched with the new sales channel, the warehouse to which the goods according to the third purchase order will be shipped Further comprising a series of operations to select,

Omni Channel Order Processing Unit.
The method of claim 16,

Channel data including information about one or more supply channels matched to existing sales channels, warehouse data including information about a plurality of warehouses belonging to each supply channel, and inventory data including inventory information of each warehouse Further includes storage for storing master data,

The computer program,

The information on the new supply channel matching the new sales channel is added to the channel data, the information on the plurality of new warehouses belonging to the new supply channel is added to the warehouse data, and the inventory information of each new warehouse is added. A series of operations added to the inventory data and adding the new sales channel to the matching sales channel information of the new supply channel;

A series of operations for setting warehouse matching rules for the new sales channel; And

Receiving a third purchase order through the new sales channel through the network interface, among the warehouses that meet the warehouse matching rule matched with the new sales channel, the warehouse to which the goods according to the third purchase order will be shipped Further comprising a series of operations to select,

Omni Channel Order Processing Unit.