Method and apparatus for accomplishing an agent log-on to an automatic call distribution system, which requires a telephone identifier corresponding with an agent, without making a circuit switched telephone connection or using a circuit switched voice port. A pseudo-port is used to emulate the circuit...http://www.google.de/patents/US6574332?utm_source=gb-gplus-sharePatent US6574332 - Automatic call distribution system agent log-on with pseudo-port
