At least one contact between at least one server and at least one user is archived. The contact includes a recorded interaction between the user and the server, e.g., a recorded interaction between a customer and a customer service agent via the server. The contact is associated with a contact folder...http://www.google.de/patents/US7882212?utm_source=gb-gplus-sharePatent US7882212 - Methods and devices for archiving recorded interactions and retrieving stored recorded interactions
