A system for routing an interaction request based on skill presence reporting has a routing application for determining best routing for the interaction request, a data store for storing and reporting skills data, and an object-oriented interface for presenting skills views including state information...http://www.google.de/patents/US7792773?utm_source=gb-gplus-sharePatent US7792773 - Method and system for enabling automated and real-time discovery of skills available to agents and systems in a multimedia communications network
