A system and method for routing customer requests to advisors is disclosed. The system and method comprises at least one customer server process for receiving customer requests and classifying the information to produce a classified request, the classified request comprising the original request and...http://www.google.de/patents/US6510431?utm_source=gb-gplus-sharePatent US6510431 - Method and system for the routing of requests using an automated classification and profile matching in a networked environment
