In response to an event occurring on a user's computer, a system, method, and user interface automatically determine the nature and context of the event, and search a database for support items, such as other users' comments, suggestions, or answers that are relevant to the event. Events can include,...http://www.google.de/patents/US7594176?utm_source=gb-gplus-sharePatent US7594176 - Automated retrieval, evaluation, and presentation of context-sensitive user support
