The invention provides a call processing system to handle calls to a call center by obtaining absolute address for a call center resource from a call center resource processor prior to directing the call to the call center resource. The invention includes a call processing system that transmits an service...http://www.google.de/patents/US7043004?utm_source=gb-gplus-sharePatent US7043004 - Call processing system and service control point for handling calls to a call center
