An approach for supporting automated fault isolation is provided. An alarm is received indicating a fault within a customer network that includes one or more network elements. The customer network being monitored by a service provider. A script is retrieved for specifying a dialogue with the network...http://www.google.de/patents/US20060233310?utm_source=gb-gplus-sharePatent US20060233310 - Method and system for providing automated data retrieval in support of fault isolation in a managed services network
