A dynamic contact routing system includes establishing a plurality of service provider accounts. The service providers submit bids for a per-contact charge. A contact list is created wherein the service providers are ranked from the highest bidder to the lowest bidder. A contact received from a potential...http://www.google.de/patents/US7953416?utm_source=gb-gplus-sharePatent US7953416 - Process for dynamic routing of customer contacts to service providers in real time
