This invention relates to methods and apparatus for completing calls to selected agents of an ACD (Automatic Call Distributor). In accordance with this invention, callers to the ACD are frequently assigned a preferred agent for handling their transactions. When these callers call the basic number...http://www.google.de/patents/US5703943?utm_source=gb-gplus-sharePatent US5703943 - Completion of calls to a preferred agent in an automatic call distributor
