A method, apparatus, and computer instructions for providing user support. In response to a user input requesting real-time user support for an application, a request is generated for the real-time user support, wherein the request includes context information regarding the application. The request is...http://www.google.de/patents/US6973620?utm_source=gb-gplus-sharePatent US6973620 - Method and apparatus for providing user support based on contextual information
