An apparatus and methods for a call routing system is disclosed whereby the call routing service provider is associated with a series of partners. By providing a system supporting not only the main user, but also the partners, efficiencies are gained through cost-spreading. Agents can be qualified to...http://www.google.de/patents/US6553113?utm_source=gb-gplus-sharePatent US6553113 - System and methods for call decisioning in a virtual call center integrating telephony with computers
