A software application for recommending workforce resource allocation in a communication center based on requirements of events represented in a communication-center queue has a first interface for accessing information from the queue; a second interface for accessing information from a data source about...http://www.google.de/patents/US20080056165?utm_source=gb-gplus-sharePatent US20080056165 - Method And Apparatus For Anticipating And Planning Communication-Center Resources Based On Evaluation Of Events Waiting In A Communication Center Master Queue
