A method for handling calls at an automatic call distributor includes receiving from a first caller a first call for distribution to one of a plurality of agents and receiving from the first caller a first request associated with the first call. The method includes linking the first request to one or...http://www.google.de/patents/US7970117?utm_source=gb-gplus-sharePatent US7970117 - Method and system for handling calls at an automatic call distributor
