The invention provides user configurable and reconfigurable scripting, methods of scripting, and systems for scripting for use by call centers, technical support centers, and marketers. Scripts are interactive tools that guide a telemarketer, a sales person, or a technical support technician through...http://www.google.de/patents/US7467135?utm_source=gb-gplus-sharePatent US7467135 - System and method for smart scripting call centers and configuration thereof
