Analyzing dialog between a user and an interactive application

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FOREIGN PATENT DOCUMENTS

EP 1286330 2/2003

OTHER PUBLICATIONS

Written Opinion of the US Patent Office in counterpart foreign application No. PCT/US06/22134 filed Jun. 7, 2006. Search Report of the US Patent Office in counterpart foreign application No. PCT/US06/22134 filed Jun. 7, 2006. User's Guide, SpeechWorks for OpenSpeech InsightTM Analysis and Reporting Tool 1.0, Mar. 2002, pp. 1-324.

* cited by examiner

Primary Examiner—Michael N Opsasnick

(74) Attorney, Agent, or Firm—StevenM. Koehler; Westman,

Champlin & Kelly, PA.

(57) ABSTRACT

A computer implemented method of analyzing dialog between a user and an interactive application having dialog turns. The method includes receiving information indicative of dialog turns between the system and at least one user in an application. The turns are related to one or more tasks of the application. A diagnostic module operable on a computer is utilized to obtain an indication of performance of the application relative to said one or more tasks.

20 Claims, 12 Drawing Sheets