Dec 7, 2023 · Here are some strategies to gain leadership buy-in for customer experience, the importance of measuring CX performance, and how to effectively ...
Jun 4, 2024 · Want to enhance your customer experience program for better leadership buy-in? It might be time to rethink how you set your CX goals…
Mar 21, 2016 · There has been much talk in recent years about a C-Suite role for head of customer experience, or CCO — Chief Customer Officer.
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Sep 29, 2021 · A journey that encompasses both my work and my entire being. A journey that has seen me deliver a keynote address at a CEOs' conference and ...
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Apr 10, 2024 · Think 'process work' is stodgy and bureaucratic? I'll challenge you to see it as the secret cornerstone of exceptional customer experiences.
Jan 17, 2024 · This time I want to talk about the phase that is sometimes called 'initial customer experience' and which I will refer to simply as Onboarding.
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Dec 18, 2019 · Based on my experience, there are 3 things one needs to get started: Prioritize to unify. 80% of organizations expect to compete based on CX.
Jul 10, 2017 · Alice is relatively new to her role at Marks & Spencer, where she is head of customer experience. She'd only been in that about four months ...
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