Fairmont The Palm 5 stars

Customer review rating (ALL Rating) 4.5/5 3,277 reviews

Fairmont The Palm - Image 1
Fairmont The Palm - Image 2
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Palm Jumeirah, 72413 DUBAI, United Arab Emirates

Description

Hotel extras

  • Access to 8 heated swimming pools and a beautiful private beach

  • A collection of 12 restaurants serving cuisines from all over the world

  • Fairmont Falcons Kids Club for all children aged 18 months to 16 years old

  • Minutes away from Nakheel Mall and The View obvervatory

  • Minutes away from Aquaventure water park and The Pointe

Our accommodation(s)

Hotel location

Fairmont The Palm

Palm Jumeirah
72413 DUBAI
United Arab Emirates

GPS:25.1101522, 55.1388451

Telephone
Fax +971 4 457 3399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,277 reviews

TripAdvisor Rating  4.5/5  12,057 reviews

Housekeeping

TripAdvisor rating 5.0/5

Stay699593 TripAdvisor review

My daughter and I had 8 wonderful nights in suite 1203. Our housekeeping males, Ajith and Prahlad were very friendly, polite and courteous. They did an extremely good job making sure our suite was clean and tidy everyday. Certainly an asset to Fairmont The Palm.

Dear Stay699593, Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards, Dominic Arel General Manager

First class holiday!

TripAdvisor rating 5.0/5

222Timmes TripAdvisor review

The Fairmont on the palm is a wonderful hotel. Cannot fault the service. food, accommodation and can't wait to return. Abbas, an employee of the front desk team, deserves a special mention for his warmth and professionalism and made us smile with his personality! Keep up the good work!

Dear 222Timmes, Thank you for sharing your wonderful experience at Fairmont The Palm! We are delighted to hear that you enjoyed our first-class service, food, and accommodation. Abbas from the front desk team truly appreciates your kind words. We can't wait to welcome you back soon. Keep up the good work! Best regards, Fairmont The Palm

Great second stay at this lovely hotel

TripAdvisor rating 5.0/5

Safari42601868091 TripAdvisor review

We visited in April 2024 for another stay at this great hotel. We were travelling as a family (with a 3 year old) and stayed in the double queen room again. Again, we found the hotel staff so attentive and they were always so friendly and welcoming with us, but especially our daughter - even management staff. We were glad to see some of the staff members that we had got to know from our previous trip again this time round too! A special shout out to: Jestoni and John by the pool area - both were so attentive to our needs and more than that, just so friendly everyday we were by the pool. Also to Russel, who came to say hello to us every day, even though he was serving in a different area by the pool. Kaouter at the Flow Kitchen, who was always so welcoming and Abbal Singh, the fantastic chef who catered for our needs when we wanted to eat something in particular. He was great in offering up options for us and coming to check all was okay after it had been served. Really appreciated him taking the time to do so. Waqar served our table on a few occasions and he too was so kind to our daughter each time we met him. He was also very attentive and remembered our drinks orders from the previous nights too! Also to Rabin (unsure of spelling) at the Sea Grill restaurant who served us well and again was very accommodating with our needs. And we cannot forgot Mohit, who we asked to see and although disappointed he was not working at the time we were eating, we waited to see him to say hello as he was so kind to us on our previous visit. We also told Mohit that we would be leaving two days later, but would come by to the restaurant the next day and were pleasantly surprised to hear that he arrived earlier for his shift so that he did not miss us. What a lovely chap! Although I have named a handful, every member of staff that we encountered during our stay were absolutely fantastic and always welcomed us with a smile - also Abbas at the main reception who at checking in at 3am kept our daughter entertained. What a great team you have at Fairmont - that along with the fantastic facilities, rooms, restaurants and pools, make it a fantastic restaurant. I would highly recommend staying at this hotel - great location, short distance from airport and easy access to many sites (should you want to leave!). Also thank you for setting up balloons and cake as we celebrated two birthdays! Such a lovely touch :) We cannot wait to return soon and see what you have done with the Flow Kitchen! Tip - love that the hotel has removed plastic bottles by the pool area, so if you are travelling, take a large refillable bottle and ask for an ice bucket to keep it cool. There are reusable cups available, but water does not stay cool for too long!

Dear Safari42601868091, Thank you for sharing your experience at our hotel. We are thrilled to hear that you had a great stay with us, especially appreciating the attentiveness and friendliness of our staff members. It is delightful to know that Jestoni, John, Kaouter, Abbal Singh, Waqar, Rabin, Mohit, and Abbas left such positive impressions on you during your visit. We are glad that you enjoyed the facilities, rooms, restaurants, and pools at Fairmont The Palm. Your kind words motivate us to maintain our high standards of service. We look forward to welcoming you back soon to experience more of our offerings. Best regards, Fairmont The Palm

Excellent food; non-existent service

TripAdvisor rating 2.0/5

681prateeks TripAdvisor review

My wife, my infant daughter and I checked in the hotel and on our request were provided a room of our choice. Things went downhill from there as we continuously needed help from the in-room dining team in terms of boiled/pureed vegetables for our daughter. Firstly, none of the buttons on the phone (Housekeeping, In-room dining, Operator etc.) were working and out of desperation, we tried till the "Royal" service connected and we were able to order. One of the staff later guided us on how that was the only way to reach anyone in the property. Additionally, every time we needed assistance, it would be delayed to an extent that our infant daughter and we were badly affected but since we had no option, we felt very helpless. We dined in three of their restaurants and were quite happy with the food and the service as well. The staff during breakfast and during dinner at Ba and at Little Miss India (especially Chef Arif at LMI) went out of their way to serve our needs and honestly that's the only good thing we remember from our experience. Our experience at the restaurants earned three extra points on this review otherwise it would be a one on 10. One very important point that we were not apprised of at check-in is that since we were never asked to pay any amount as a Deposit, every time we ordered in-room or ate at any of the restaurants including at the beach, we needed to physically pay and settle the bills there and then. That was extremely annoying and if only we were asked at check-in, we would be happy to oblige and pay the deposit accordingly. Since we needed simple Indian infant food to be prepared fresh at all hours, we were refused service till their specialty restaurant was open for service. Even after it was open, it took one full day to explain the simple need for a Chapati (Roti) which is the basic Indian bread commonly consumed across majority Indian households. Only Chef Arif was able to come to our rescue however not before it affected our daughter's eating schedule. By the end of it all, we were so harassed with it all that on the day of checkout, we decided to leave early since the in-room dining would not arrange for simple Indian food required for our child and to accommodate her eating schedule, we checked in to another hotel that was more than willing to cater to our needs overall. Even though I wanted to share all this feedback with your team at check-out, the fact that I wasn't even asked "How was your stay" by your team simply etched the feeling of being unimportant guests at your property. Asking feedback on the stay is very basic and the fact that even that was missed makes me want to forget this entire experience overall. Since I was sent an automated email on feedback on our stay, I have chosen to write about this without the slightest of expectation from Fairmont.

Fabulous stay at Fairmont The Palm

Customer review rating 5.0/5

Jilly M. Couples - Confirmed reviews ALL

This was a treat for our wedding anniversary and the Fairmont Gold team made our stay super special.

Dear Jilly m., We are delighted to hear that you had a fabulous stay at Fairmont The Palm for your wedding anniversary. Our Fairmont Gold team always strives to make every guest's stay super special. We look forward to welcoming you back soon. Warm regards, Fairmont The Palm

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Other web-users rate our hotel

  • 1,040 reviews 9.1/10 Location
  • 1,421 reviews 7.6/10 Room
  • 2,289 reviews 8.4/10 Service
  • 38 reviews 4.4/10 WiFi
  • 1,033 reviews 7.9/10 Food
  • 545 reviews 6.8/10 Cleanliness
  • 466 reviews 8/10 Pool
  • 428 reviews 7.5/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.