By doing this, we examine the importance of SaaS service quality factors for shaping customer satisfaction and SaaS continuance intentions. Furthermore, we ...
Despite its success in the software industry, Software-as-a-Service (SaaS) still struggles with fulfilling customer expectations regarding service quality.
We examine the importance of SaaS service quality factors for shaping customer satisfaction and SaaS continuance intentions.
THE ROLE OF SAA S SERVICE QUALITY FOR CONTINUED SAA S USE : EMPIRICAL INSIGHTS FROM SAA S USING FIRMS · Computer Science, Business · 2010.
By Alexander Benlian, M. Koufaris and Thomas Hess; The Role of SaaS Service Quality for Continued SaaS Use: Empirical Insights from SaaS Using Firms.
Benlian, Alexander & Koufaris, M. & Hess, Thomas, 2010. "The Role of SaaS Service Quality for Continued SaaS Use: Empirical Insights from SaaS Using Firms," ...
Jul 19, 2023 · By doing this, we examine the importance of SaaS service quality factors for shaping customer satisfaction and SaaS continuance intentions.
Dec 9, 2014 · We develop, refine, and test SaaS-Qual, a zones-of-tolerance (ZOT)-based service quality measurement instrument specifically for SaaS solutions.
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SaaS-Qual demonstrates strong psychometric properties and shows high nomological validity within a framework that predicts the continued use of SaaS solutions ...
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Purpose - Although studies have investigated reasons for Software as a service (SaaS) adoption, it is unclear how firm-level SaaS use impacts future SaaS ...